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Franklin Marriott Cool Springs

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437 Reviews from our TripAdvisor Community

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There are newer reviews for Franklin Marriott Cool Springs
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Showing 434: English reviews
Frankfort, Kentucky
Reviewed 10 August 2015

I was at this hotel for a week, the staff were friendly, room was adequate, bed comfortable, and the convention planners were very complimentary of the staff's willingness to accommodate our needs. The restaurant was slow and understaffed, but the food was very good. My roommate and I ordered breakfast through room service each morning which saved us a lot...

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Helpful?
Thank soninatlanta
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

soninatlanta, Thank you for your positive recognition of the hotel and team. The feedback on the food service is appreciated and will be shared with the team in order to improve. We are happy you enjoyed the hotel and look forward to an opportunity to serve you again in the future. Sincerely, Michael

Ellwood City, Pennsylvania
Reviewed 10 August 2015

We did a name your price on Priceline.We don't usually do that, but, thought we would try it. We were staying for 2 days in Nashville. We paid $282.00 for those nights. The room was sub standard for the price. I have stayed in lesser priced, lesser starred hotels that were much nicer! It seemed like as soon as they...

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Helpful?
1Thank Robin A
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Robin A, Thank you for your recent review. I apologize that your stay was less than perfect and that you felt like the service was less due to buying on Priceline. We appreciate all business and will review this with the team. Our renovation has started and will transform the guest rooms, lobby restaurant, bar and conference center. I hope...

Libertyville, Illinois
Reviewed 9 August 2015 via mobile

Had a reservation at the Courtyard down the road but when checking in, they didn't have the room we wanted. The Courtyard called the Marriott and we were told they had many rooms so we went over there. Upon arrival we were informed they didn't have a room with two queens (had two kids) which was frustrating. The front desk...

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Helpful?
Thank cdietz19
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

cdietz19, Thank you for your positive recognition of the hotel and team. We are happy you enjoyed the hotel and look forward to an opportunity to serve you again in the future. Sincerely, Michael

Madison, Alabama
Reviewed 5 August 2015

The hotel lobby, conference rooms and rooms are clean and well maintained. Staff is courteous and friendly- everyone from front desk staff to waitresses were extremely professional. The food for our conference was above average. Quality staff and well managed hotel.

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Helpful?
Thank Karen T
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Karen T, Thank you for your positive recognition of the hotel and team. We are happy you enjoyed the hotel and look forward to an opportunity to serve you again in the future. Sincerely, Michael

Sarasota, Florida
Reviewed 5 August 2015

We use to live in the area and are very familiar with the hotels. When we decided to visit friends staying here was an easy choice because of the location. Everything is what you would typically expect from a Marriott.

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Helpful?
1Thank John S
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

John S, Thank you for your positive review. We are happy you were able to enjoy the time with your friends. We hope to have another opportunity to serve you on future visits. Sincerely, Michael

Knoxville, Tennessee
Reviewed 30 July 2015

I stayed in the sixth floor in an accessible king room for a business meeting. First, the staff was wonderful! Everyone was friendly and helpful. The food service was great- both for a room service breakfast and for a lunch at the meeting. The convention center staff was excellent and the facilities outstanding. The room itself, however, wasn't up to...

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Helpful?
Thank Leslie T
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

LeslieT, Thank you for your positive review and recognition of our team. I apologize for the guestroom issues and will insure we address these in our renovation that will begin in August. I hope you have an opportunity to come back and experience the newly renovated product. Sincerely, Michael

Jacksonville, Florida
Reviewed 30 July 2015

Extremely nice and helpful staff. Always willing to accomodate requests. Clean and comfortable Marriott Property Internet service is excellent. The food served is terrific and n0ot just routine but obvilously better than the average. They must have an excellent chef.

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Helpful?
Thank wolfsonla
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

wolfsonla, Thank you for your positive review and recognition of our team. I am glad you enjoyed your stay and we look forward to an opportunity to serve you again in the future. Sincerely, Michael

Nashville, Tennessee
Reviewed 9 July 2015

I recently stayed at the Cool Springs Marriott for several days while attending a work conference. The beds were very comfy, the hotel was clean and modern, and the staff was friendly. It's conveniently located in the Cool Springs area of Franklin so there are lots of restaurants, stores and activities nearby. It's about a 10 minute drive from historic...

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Helpful?
Thank malarkeyjane
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

malarkeyjane, Thank you for your positive review and we are happy to hear you enjoyed your stay with us. Franklin is a great gem. We hope your travels bring you back and we look forward to the opportunity to serve you again. Sincerely, Michael

Chicago
Reviewed 9 July 2015

Came in mid-June and had a great time. It's about 20 mins from downtown Nashville, we ended up taking Uber a few times which can get pricey. Nice walks in pretty neighborhoods, good shopping nearby. No outdoor pool which is a bummer, but otherwise a fine spot.

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Helpful?
Thank Kimbrahay
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Kimbrahay, Thank you for being our guest, we are happy to know that you enjoyed your stay in the franklin area. We hope to host you again soon

Kansas City, Missouri
Reviewed 3 July 2015

We stayed here for our daughter's wedding weekend and it was great! The staff went out of their way to make our visit wonderful! We had visited the hotel last November to set up the arrangements and everything went off like clockwork. It was a busy weekend for the hotel, but they made us feel like we were the most...

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Helpful?
Thank 51pamelar
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

51pamelar, Thank you for your positive feedback. We are happy to hear you, and your guests, had a great wedding weekend. Congratulations to the newly-weds and wishing them a lifetime of happiness. Sincerely, Michael

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Region: United States > Tennessee > Franklin
Price Range: $186 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“off street room”
 of 5 bubbles gman56, 27 Nov 2016 | Read review
“Check the bathroom plumbing out before you unpack”
 of 5 bubbles I8061XBdavidw, 20 Oct 2016 | Read review
“Very quiet throughout”
 of 5 bubbles L1871SFjohnr, 17 Oct 2016 | Read review
“If you are in franklin area choose a different hotel”
 of 5 bubbles brc4, 24 Sep 2016 | Read review
“Corner rooms. Higher floors.”
 of 5 bubbles kk4travel, 2 Sep 2016 | Read review
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