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Franklin Marriott Cool Springs

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470 Reviews from our TripAdvisor Community

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Showing 467: English reviews
Paragould, Arkansas
Reviewed 4 weeks ago

If you are planning a business meeting ...a convention ...or a large family outing, the Franklin Marriott is a good bet. With plenty of meeting rooms and staff to please, this Marriott stands head and shoulders above other meeting hotels in the Franklin area. While there's a little wear and tear on this hotel, this facility is still a high...

Thank ArkansasMinister
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

ArkansasMinister, We appreciate the recommendation for meetings, convention, etc. at the Franklin Marriott. Thank you so much for sharing. We look forward to your next visit. Sincerely, Michael S.

Reviewed 4 weeks ago via mobile

Food service was not good. Did not get what we ordered. They forgot a drink. The coffee was not good. The French toast was supposed to be coated in cornflakes it was plain and bland. The room was pretty nice. Bathroom was nice. It was not well stocked with what we needed. The table has a sticky dirty spot on...

Thank Brian F
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Brian F, Thank you for sharing your feedback on the Franklin Marriott. I apologize that we did not deliver an exceptional experience. The issues you have shared have been addressed with the appropriate department heads and will be corrected. We hope to better serve you the next time you are in Franklin. Sincerely, Michael S.

Reviewed 17 March 2017

I stay here when I visit the Nashville area for business. The staff is attentive and friendly. Checking is very smooth and easy. The rooms are always clean and everything you need is just a phone call away.

Thank Mike C
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Mike C, Thank you for your loyalty to the Franklin Marriott. I am thankful for you sharing your experience, especially regarding the staff. They take pride in delivering exceptional hospitality and it is encouraging when they see it recognized. We look forward to your next stay with us and wish you safe travels. Sincerely, Michael S.

Piney Flats, Tennessee
Reviewed 14 March 2017

I booked an Express deal on Priceine and was very excited to see I got a Marriott, and it did not let me down. I had an excellent experience. Even has one of the best hairdryers in the room. Every detail was great. Close to everything. Plus they gave me my Marriott points.

Thank Queenhnp
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Queenhnp, We are excited you got the Franklin Marriott also and appreciate your positive comments. Hopefully we will see you again if you are back in the Cool Springs area. Sincerely, Michael S.

Columbus, Indiana
Reviewed 12 March 2017 via mobile

Big and very noisy hotel. Checked out at 4:00 am because of noise and sleep in my car. People screaming and yelling all night long in the hallways and doors slamming. I assume they were drunk. Kudos to my neighbors that had super loud sex for almost three hours in the middle of the night. I really enjoyed the spankings....

Thank Morris47201
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Morris47201, We appreciate you sharing your comments regarding your stay at the Franklin Marriott Cool Springs. We are sorry that your experience was far from perfect. I would like to get more information, relative to your experience, that may help me ensure this does not occur again in the future. If you do not mind, please call me at 615-261-6100....

Reviewed 7 March 2017

The conference facilities and support personnel were excellent. The food was outstanding. The facilities were easily accessible from I65, there was adequate parking and the area very pleasing. I would highly recommend this facility for any conference.

Thank N6738IXtonyw
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

N6738IXtonyw, It was great to have the TACD Conference at the Franklin Marriott Cool Springs and I am glad that you enjoyed the hotel. Thank you for the positive remarks. We are looking forward to your next visit. Sincerely, Michael S.

Gardendale, Alabama
Reviewed 6 March 2017

We have stayed at this hotel many times, But this time I was disappointed. The pillows had a oily hair smell to them , the tub was so slippery you had to really be careful and we could not get it cool enough in the room, {even though it was cool outside} Just disappointed this time

Thank Rosilyn2013
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Rosilyn2013, Thank you for taking time to post your review following your recent visit to the Franklin Marriott Cool Springs. I am sorry we did not deliver the level of experience you have had on past stays. These items listed have been discussed with the appropriate department leaders and will be corrected. We hope to have another opportunity to serve...

Olive Branch, Mississippi
Reviewed 6 March 2017 via mobile

Here for a convention with husband, brought along adult son and girlfriend, and sister and husband. Front desk still just as professional, but we all had minor housekeeping issues with it rooms. Subs room has something on pillow case, but they simply kicked it out of the bed since they do provide plenty peer room. We were just missing the...

Thank Sandra F
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Sandra F, Thank you so much for sharing your feedback regarding your recent stay at the Franklin Marriott. I apologize that we fail short of providing you, and your family, an exceptional experience. The housekeeping issues have been shared with the appropriate team leader to ensure they are corrected. Again, thank you. We hope to see you again in the...

Chattanooga, Tennessee
Reviewed 6 March 2017

We arrived Friday night for Weekend to Remember marriage conference. We arrived early around noon hoping for an early check-in. Front desk honored our request including a lower floor, Room was nice, clean and comfortable. Conference went smooth. Only observation I have was there were long waits for elevators. Would definitely recommend and stay here again.

Thank Mrichman713
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Mrichman713, Thank you for posting your review of the Franklin Marriott Cool Springs following your conference. I appreciate the positive feedback. I do apologize for the delays at the elevator as we did have an elevator that decided it did not want to function on a busy weekend (Murphy's Law). Unfortunately, the repair took a few days. Thank you for...

Baltimore, Maryland
Reviewed 2 March 2017

Very clean, staff was helpful, bar area in lobby was packed until midnight, food was very good in lobby bar. Price was very reasonable, and is within 20 minutes of Nashville. Room was comfortable and the bathroom was very clean and well stocked.

Thank rotagsr
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

rotagsr, I am glad that Nashville was booked and we were able to have you be our guest at the Franklin Marriott Cool Springs. Thank you for the positive feedback. I hope we have another opportunity to serve you in the future. Sincerely, Michael S.

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  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Region: United States > Tennessee > Franklin
Price Range: $262 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Aski for a room near the elevator....less walking”
dennisr489, 31 Mar 2017 | Read review
“We had a very quiet floor”
Docsun2017, 29 Mar 2017 | Read review
“Just get a king bed”
mikecA3192UU, 16 Mar 2017 | Read review
“Only stayed in a low floor room near elevator. It was not noisy.”
72harrisc, 1 Mar 2017 | Read review
“9th floor room was quiet with nice view.”
RogerThat51, 16 Feb 2017 | Read review
5 of 5