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Franklin Marriott Cool Springs

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447 Reviews from our TripAdvisor Community

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Showing 444: English reviews
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Reviewed 1 week ago

Great property. Nice lobby. Room was contemporary, clean and pleasant in every way. Request for a king bed was accommodated by the very friendly and professional gentleman at the front desk. Bathroom was contemporary and clean. Nice view too! Easy to find just off the interstate.

Thank RogerThat51
Knoxville, Tennessee
Reviewed 2 weeks ago

A few years ago I wrote a less than stellar review of this property. The staff was superb, but the hotel itself was showing its age and at that time, frankly, needed some help. The management responded that they were in the process of updating the hotel. Well, they did. I am back and what a difference. The decor is...

Thank Leslie T
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Leslie T, Thank you so much for posting a follow-up to your prior experience. I am glad that you like the renovated Franklin Marriott. We appreciate your patronage and look forward to future visits while in Franklin. Sincerely, Michael S.

Chicago, Illinois
Reviewed 4 weeks ago

First visit to Franklin. Beautiful, newer area. Lots nearby, shopping, food, etc. Rooms were clean, attended a banquet here (great food). Everyone was very friendly. Near the highway and several attractions nearby.

1Thank Peggy F
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Peggy F, I appreciate you taking time to share your comments regarding the Franklin Marriott and the surrounding area. It is such a fantastic community. Thank you for the positive comments and we hope to see you again when in Franklin, TN. Sincerely, Michael S.

Fort Worth, Texas
Reviewed 4 weeks ago

The rooms at this hotel were clean and pleasant to stay in. Breakfast was super, not your typical continental breakfast. The bar/restaurant in the hotel has incredible food. The only downside here was that two of the three elevators were broken one morning. If you're on the eighth floor like I was, that's a problem. They did get them fixed...

Thank Leslie H
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Leslie H, I appreciate your feedback following your recent stay at the Franklin Marriott Cool Springs. I am happy that you enjoyed the hotel but apologize that the elevators had a negative impact, especially being on the 8th floor. It is rare that we have two elevators stop working at the same time. Of course, it has to happen when...

Reviewed 8 January 2017 via mobile

This is a nice area. The hotel itself is a very nice and clean. The front desk is very helpful and friendly. Rooms are clean and comfortable..I recommend this place at any time.. The restaurant and convention center is set up well and maintained.

Thank Lamar M
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Lamar M, Thank you so much for the recommendation for the Franklin Marriott Cool Springs. I am glad to see you enjoyed your stay and appreciate your positive feedback. We look forward to your next visit to Franklin. Sincerely, Michael S.

Reviewed 4 January 2017 via mobile

Marriott rooms are new and clean. The location is only a few minutes from I65. Breakfast is good... can't go wrong with the Buffet. The staff is awesome! Give it a try and you will be pleased. We stayed for 6 nights!

Thank JJLuvs2Travel
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

JJLuvs2Travel, Thank you for sharing your comments. We are delighted you enjoyed the Franklin Marriott Cool Springs and especially the staff. We hope to see you again - maybe an annual tradition!!! Sincerely, Michael S.

Reviewed 3 January 2017

The location is superbly located off I-65, just south of Nashville and next to Franklin. There's a lot of shopping and restaurants near the hotel. The hotel and our room was clean. A few disappointments though: no wi-fi in the rooms (unless you pay$9.95/day); no breakfast; no express check-out on your room's TV; and they charge you $3 for the...

Thank Corey W
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Corey W, We appreciate you taking time to share your experience at the Franklin Marriott Cool Springs. Thank you for the positive comments and the disappointments. We value feedback as it helps us in our ongoing efforts to provide an exceptional experience. Sincerely, Michael S.

North Carolina
Reviewed 21 December 2016

I really liked the room design. A bit different with a wrap around sofa and a table -- lots of nice space and super comfortable bed. Live music in the lobby was a nice touch. Nice gym. Everything felt clean and fresh. Friendly service. Convenient location for all the offices in Franklin area. Would definitely stay here again.

Thank EJG4
Park Ridge, Illinois
Reviewed 16 December 2016

Beautiful hotel, well maintained! Lobby was beautiful with their Christmas decorations, loved the snow coming down on the tree! Paid extra for the concierge lounge. What a wonderful place to relax and enjoy their wide selection of food and drinks. Tommy, working in that lounge, you are simply the best!

Thank sugarplum1st
Montreal, Canada
Reviewed 12 December 2016

Nice hotel. Not missing much as far as onsite service. Well locate, plenty of Franklin restaurants. I have stayed here many times on business. Its a perfect place to have good professional business meeting. Staff knows how to service you and setup what you need. Club Lounge was nice and had a good selection of snacks. Gym was adequate. Personnel...

Thank MPC9
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

mcassin, Thank you for your continued visits to the Franklin Marriott Cool Springs. I appreciate you sharing your positive feedback and will share this with the team. We look forward to many more visits! Sincerely, Michael S.

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  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $286 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“9th floor room was quiet with nice view.”
 of 5 bubbles RogerThat51, 16 Feb 2017 | Read review
“off street room”
 of 5 bubbles gman56, 27 Nov 2016 | Read review
“Check the bathroom plumbing out before you unpack”
 of 5 bubbles I8061XBdavidw, 20 Oct 2016 | Read review
“Very quiet throughout”
 of 5 bubbles L1871SFjohnr, 17 Oct 2016 | Read review
“If you are in franklin area choose a different hotel”
 of 5 bubbles brc4, 24 Sep 2016 | Read review
5 of 5