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Hampton Inn and Suites Nashville Franklin (Cool Springs)

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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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503 Reviews from our TripAdvisor Community

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Showing 503: English reviews
Reviewed 3 days ago NEW

This hotel is clean and quiet. The rooms are nicely decorated, the beds are comfortable with a good selection of pillows. The bathroom we had was small but very clean with plenty of towels. We requested a room as far away from the elevator as possible and were accommodated. There was no refrigerator in the room and no vending machines...

Review collected in partnership with Hampton
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Helpful?
Thank Z3268ADlindad
Huntsville, Alabama
Reviewed 6 days ago NEW

Excellent hotel. Located near major middle Tennessee mall. Clean and quiet. Friendly and helpful staff. Easy access from interstate but no interstate noise. Near many quality restaurants and also fast food if that is your preference.

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Thank melw496
Ponte Vedra, United States
Reviewed 1 week ago NEW

We were at this Hampton for 5 nights. The entire staff provided exceptional service from check in to check out it was a great stay. The rooms were very clean. During our stay we had a couple very cold days. The fireplace in the lobby with the TV provided a very cozy setting. We will stay here every time we...

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Thank C1855ZMbrianb
Greenwood Village, Colorado
Reviewed 1 week ago

Had great service here and the front office staff were outstanding. That's an unusual review for me. I had a co-worker not show up and they helped me problem-solve canceling their reservation at the last minute. Great meeting space. Highly recommend this hotel.

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Helpful?
Thank Andrew D
Devann B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Andrew, Thank you for completing a review of the Hampton Inn Franklin. We are happy to hear you have enjoyed your stay with us and that our front desk accommodated your needs. We hope to see you again soon! Sincerely, Devann Benson Assistant General Manager

Pineville, Kentucky
Reviewed 1 week ago via mobile

We came into town for the Music City Bowl and decided to stay in the Cool Springs area closer to shopping. This is a convenient location and relatively quiet considering it's next to the Interstate. It's next to the Galleria and easy parking. Rooms clean and Staff was excellent.

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Helpful?
Thank blondiearnp
Devann B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for completing a review of the Hampton Inn Franklin. We greatly appreciate your feedback and are happy to hear you have enjoyed your stay with us! Sincerely, Devann Benson Assistant General Manager

DFW, Texas
Reviewed 1 week ago

This hotel is either new or very recently renovated - everything was in great condition. The room was comfortable and the staff were helpful. We couldn't stay for breakfast, so the to-go bags definitely came in handy. We also appreciated that the coffee bar included a variety of hot teas.

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Helpful?
Thank DFWtiger
Devann B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for reviewing the Hampton Inn Franklin. I am glad to hear you have enjoyed your stay with us! I will be sure to pass your comment along to our team. Thank you again, Devann Benson Assistant General Manager

Columbus, Ohio
Reviewed 1 week ago

Excellent hotel, comfortable and clean bed, room and bath. nice and quiet. An excellent breakfast with many options. Breakfast staff was on the ball. Was pleased with fitness center also. All in all, a very good experience.

Review collected in partnership with Hampton
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Helpful?
Thank J V
Devann B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for completing a review of the Hampton Inn Franklin. We greatly appreciate your feedback and are happy to hear you have enjoyed your stay with us. Sincerely, Devann Benson Assistant General Manager

Gulf Shores, Alabama
Reviewed 2 weeks ago

Very comfortable and clean. Room 430 was very quiet (on the end of corridor, top floor). Well appointed bathroom. Double beds as opposed to queens, but that was fine. Breakfast was done very well. Scrambled Eggs, Seasoned Potatoes and Turkey Sausage Links along with the usual -- Waffles, etc.

Review collected in partnership with Hampton
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Helpful?
Thank DeniseW217
Devann B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for reviewing the Hampton Inn Franklin. We greatly appreciate your feedback and will share it with our team. Sincerely, Devann Benson Assistant General Manager

Atlanta
Reviewed 2 weeks ago

First let me start off by saying there was nothing wrong with the facilities at this hotel. The room was decent and so was the free breakfast. The older lady manning the breakfast was absolutely delightful. The problem is, my mom alerted the front desk that my brother just had outpatient surgery. She then asked where the Best Buy was...

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Helpful?
Thank Elaine B
Devann B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, I wanted to extend my personal apology for your brother's medicine having gone missing. I completely understand how frustrating this experience would be. My manager and I did go ahead and read the locks for the room your brother was in. Unfortunately, we only found guest keys that have entered the room besides the one time housekeeping...

Kankakee, United States
Reviewed 2 weeks ago

We were on our way to Florida for vacation and this is where we stopped for the night. We are members of Hliton Honors and this saved us some money, they also take AARP & seniors discount. Our room was clean and comfortable. Their morning breakfast was good. We would stay there again if we were going that way.

Review collected in partnership with Hampton
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Thank 10fayem
Devann B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for your loyalty to the Hilton brand! We truly appreciate you business and are very glad to hear you have enjoyed your stay with us. We hope to see you again soon! Sincerely, Devann Benson Assistant General Manager

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Hampton Inn and Suites Nashville/Franklin, Tennessee, is located just minutes from Franklin's historic downtown district. Franklin's 200-year old downtown area features Victorian architecture, boutiques, antique shops, and cafés. We offer free wifi and hot breakfast to all our guests. ... more   less 

Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 South Springs Drive, Franklin, TN 37067-1616
Region: United States > Tennessee > Franklin
Price Range: $180 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia, Priceline and Travelocity so you can book your Hampton Inn and Suites Nashville Franklin (Cool Springs) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs
Hotel Style:
#5 Family Hotel in Franklin
#6 Romantic Hotel in Franklin
#6 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn and Suites Nashville Franklin (Cool Springs) staff and other travellers.
4 questions
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Scottsville, Kentucky
over a year ago
Savannah, United States
over a year ago
Prestonsburg, Kentucky
over a year ago
San Antonio, Texas
over a year ago

See all questions (4)

Questions? Get answers from Hampton Inn and Suites Nashville Franklin (Cool Springs) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the western building, farthest from the highway, to avoid noise from traffic.”
 of 5 bubbles DFWtiger, 4 Jan 2017 | Read review
“The side of the hotel away from the highway is quieter, but the Tesla chargers are on the highway side of the hotel.”
 of 5 bubbles Beach_Bum_tlc, 25 Dec 2016 | Read review
“stay away from rooms within the building that have air conditioner units beside them. (Industrial Size)”
 of 5 bubbles windsorette, 23 Dec 2016 | Read review
“We like the higher floors.”
 of 5 bubbles daveandmarilee, 16 Oct 2016 | Read review
“Not sure just spent the night and did not do a survey”
 of 5 bubbles 11jmr, 26 Sep 2016 | Read review
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