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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Finding an ideal hotel in Columbia does not have to be difficult. Welcome to Comfort Inn, a nice option for travellers like you.
Comfort Inn offers guests an array of room amenities including a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, newspaper, and express check-in and check-out, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking.
If you like dumplings , Comfort Inn is conveniently located near Stan's Restaurant-Souvenirs, which is known for serving up this local favourite.
Columbia is also home to Accents & Antiques, a popular art gallery that is not too far from Comfort Inn.
Comfort Inn puts the best of Columbia at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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PROS-convenient location off the interstate, friendly and quick check in, standard 2 queen bed room, quiet overnight, huge TV channel selection CONS-very noisy in Room 105 during the day from noise in the hallway and above us, no elevator in this 2 story motel, parking lot is gravel where you enter but that may be due to all the road work near by, bathroom not very clean and didn't appear to be as updated as rest of motel Breakfast is my main complaint. We tried to eat around 8 am (Sunday) and there was literally nothing except a few muffins and some biscuits and dry cereal. Everything in the warming pans (eggs, gravy, meat) was empty. The counter tops were filthy and had milk spilled and cereal all over them and the waffle maker was broken. An employee came in and said he'd get more hot food out in 20 minutes and the waffle maker was out for repair which would take a week. More people were arriving then. We didn't have 20 minutes to wait so we grabbed coffee and a small muffin. Breakfast doesn't make or break our stays but as Diamond members in Choice Privileges this was the poorest example we've seen in 25 years.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip:No elevator, no real breakfast available when we were there
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Quality Inn
Responded 24 Nov 2022
Dear maldenmusic, Thank you for sharing this experience with us. I am happy to read the pros of your experience, yet I regret to hear of your dissatisfaction with the condition of the hotel and room cleanliness during your most recent stay with us! We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.
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No spoons, No soap, No washcloths, Pool is closed and discolored water, treadmill does not work (out of order sign), outside lighting is not working, ashtrays full of butts and not cleaned out. only have fruit loops, bread, and waffles (centennial Breakfast) Only rated it a two because the room was clean but if no one uses soap everything is nasty! Just find another hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Do not forget your body soap and wash cloths, no working pool, The clock in the room did not...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Quality Inn
Responded 14 Feb 2024
Dear carmelb527, Thank you for taking the time to share your experience! We are sorry for sharing with us such an inconvenience with the condition of the hotel, amenities that did not live up to your expectations, cleanliness, lighting, breakfast choices and these maintenance mishaps. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
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I recently spent the night at the Quality Inn at the I-65 exit in Columbia, TN. The motel has easy access to I-65 and is located next to Cracker Barrel which you can walk to easily. My room was at the back of the motel building and I was never able to access the internet which was somewhat inconvenient. The motel is in relatively good condition and the heating/cooling unit was very quiet.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, Other at Quality Inn
Responded 7 Jan 2021
Indianapolisrose, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. I am sorry for the issue with the internet and thank you for informing us to give us the opportunity to address this situation. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
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Looked good from the outside at night and its a "Choice Hotels Quality Inn" a brand that's usually decent. Not this time. absolutely filthy room that we should have left- but after 12 hour driving marathon and other places we'd tried sold out on a Friday nite, we were just too tired. We pulled out our Covid19 supplies and wiped down what we touched and tried to touch as little as possible. Hair and something dried on the "clean" sheets, scum & hair in the tub, on the tiles, dark stains on the rug, something spilled down the nightstand and again, wiped on the wall next to the microwave, thick layers of dust on the curtains, top of tv, mirror and headboards. Yellowed, push button room phone from 1990 that hadn't been cleaned since. For this we paid $100 with the tax. Covid 19 precautions non-existent and to top things off, we were up at 5:30 to get the heck out of there and at 5:45 could hear someone talking loud and continuously. When we came out of the room we discovered the noise was coming from the front desk clerk running her mouth downstairs (there was an open balcony to the second floor). We complained to her and all she said was "oh sorry". We are seasoned travelers and this was one of the absolute worst US hotels we've ever stayed in. Clean it up or close it down. Disgraceful.
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Date of stay: April 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:go somewhere else or request to see the room first - dirty and neglected
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Quality Inn
Responded 19 May 2021
Dear Valued Guest, Thank you for taking the time to share your experience. It is very disappointing to learn of the bad impression that you experience during your recent stay due to the condition of the hotel and cleanliness and that time. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better. Thank you.
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After driving all day we booked a room online that was billed as a Deluxe King bed room that the site said was only one left. We checked in at 8:30pm. Room 218. $125 was on the check-in receipt. We were later charged $149+ on the card. Upon entering the room the carpet was dirty/stained and we found a dead mouse in the corner. The front desk did not answer phone so went down to desk. He said he would refund our money & we could leave. Or he would send some to up to clean it up. But that late and with nothing else available and we were very tired we opted to have it cleaned up. A lady arrived and removed the mouse and left. The bed looked clean so we removed the bedspread and slept on the clean looking sheets. We left early next morning. The site said hot breakfast. The only thing hot was the coffee. The breakfast consisted of packaged rolls, stale tasting orange juice, and coffee. Would not stay here again!!!
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Date of stay: June 2021
Location
Cleanliness
Service
Room Tip:Do not stop here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Quality Inn
Responded 14 June 2021
238caroll, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and we apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. You expect and deserve a completely clean hotel room every time you stay with us. We also do engage in deep cleaning processes right now as guest satisfaction is our top priority. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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On a trip with my 30# dog from Wisconsin to Florida....and back. Stayed primarily at Quality Inns because they allowed my pet AND they were reasonably priced for an overnight. I was pleasantly surprised to find that all of the motels that I stayed at were pretty clean and accommodated my having a pet with a "back yard" area. Also...I was alone and always felt safe. My stay was March 2020 just before the pandemic restrictions were starting.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
Room Tip:Main floor toward back exit was convenient for taking my dog out.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, Other at Quality Inn
Responded 5 Jan 2021
Hi maryrose1122, We are so pleased to hear that you enjoyed your stay! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We hope to impress you again during your next visit and we thank you for sharing your experience.
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I would not suggest this Hotel to anyone, first... They offer a 10% discount to pay right away but you do not receive a discount. Second, I had a guy sleeping in his car outside of my room all night, and he actually knocked on my door at around 3 a.m. drunk. Third, The room had been cleaned halfway, there was dirt along the walls, the tables and dresser was filthy, and the room completely outdated. And lastly, they supposedly put a " hold" of $50.79 on my credit card for any damage to the room. I was only in the room from 1:00 a.m. to 6:00 a.m. just to sleep. No damage was done to the room. I even made the bed before leaving. When I checked out I spoke with the front desk... The manager told me the hold was removed. They still debited my credit card for $50.79 and I had to dispute this with my bank. I will no longer be staying at this hotel on my trips to Nashville.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Quality Inn
Responded 31 Oct 2021
B4770BIedwardb, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
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I have a service animal which they were aware of from a previous stay. They suggested my dog has a barking problem upon checking in, which is a lie and then proceeded to put me in a room just around the corner from all of the incoming and outgoing traffic. Zen did well in spite of it. The facility is appealing in appearance. Their breakfast is better than many. I have great concern that the outdoors is covered in litter and glass in the grass and there's barely a place for my service dog to use the bathroom safely.
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Date of stay: September 2024Trip type: Travelled solo
Room Tip:Avoid bringing pets that must use the outdoors to relieve themselves.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Quality Inn
Responded 2 Sept 2024
Hi Kristen F, Thank you for sharing your experience with us. We sincerely apologize for the concerns you encountered during your stay. We regret any misunderstanding regarding your service animal and assure you that we value all our guests, including those with service animals. It’s great to hear that Zen did well despite the room location. We will work on better accommodating our guests with service animals in the future to ensure a more comfortable stay. We appreciate your compliments on our facility’s appearance and breakfast offerings. However, we are very concerned about the litter and glass outside. This is not acceptable, and we will address this issue immediately to ensure the area is clean and safe for all guests and their service animals. We hope to have the opportunity to welcome you back and provide a much-improved experience.
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Dirty bedding!!!! We booked 2 rooms, 1 for my adult children and 1 for my husband and I. My in-laws got another room. Every single room had dirty and stained bedding it was disgusting. NOT RETURNING!! Pay extra go somewhere that actually washes the linens.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Quality Inn
Responded 5 Aug 2024
Dear FellowTraveler652450, Thank you for bringing your concerns to our attention. We sincerely apologize for the unacceptable condition of the bedding in your rooms during your recent stay. This does not reflect the standards we strive to uphold. Please be assured that we are taking immediate action to address this issue with our housekeeping team to ensure it does not happen again. We understand the importance of a clean and comfortable environment for our guests and deeply regret falling short in your experience. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
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We had to stop on a road trip to Indiana. We got the last room. The staff was so helpful in yeti us extra pillows and blankets for our kids since the room only had one bed. Very clean room, good breakfast, very friendly staff. You would expect lower quality for the discounted price compared to others in the area, but we have had a very pleasant experience.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Quality Inn
Responded 5 July 2021
Hello janemC2173YJ, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We aim to impress with our breakfast, hospitality, cleanliness, and comfortable accommodations and we are thrilled to hear of our success in this ambition. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!
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There was no evidence of any type of pest in the room, around the food area, or any other area on the property while we were there. I would definitely stay there again when in that area.
We are actively working to resolve the issue with a local pool company. Being that it is the season that many people winterize their pools, we have been placed in the que with our pool maintenance team. I am very sorry for the inconvenience and assure you that we are actively working to resolve this issue. Thank you for taking the time to express your concerns and please feel free to let me know of any other issues you may have had on the property.
There are more places to choose from in the Columbia area.
PRICE RANGE
AU$138 - AU$170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn columbia, columbia comfort inn
FORMERLY KNOWN AS
Comfort Inn
LOCATION
United StatesTennesseeColumbia
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
