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Douglas Inn & Suites

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Traveller (18)
Room & Suite (29)
Dining (1)
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Overview
  • Excellent50%
  • Very good28%
  • Average10%
  • Poor6%
  • Terrible6%
Travellers talk about
“cracker barrel”(21 reviews)
“room was clean”(22 reviews)
“front desk”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (166)
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Traveller rating
80
46
18
10
10
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Time of year
LanguageEnglish
80
46
18
10
10
Show reviews that mention
All reviewscracker barrelroom was cleanfront deskcounter staffwafflesegg pattiescity cafenice showerfirst floorhot breakfastlocated closebiscuits gravygreat place to staydefinitely stay here againovernight staylee universityroad trip
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11 - 15 of 164 reviews
Reviewed 2 December 2017 via mobile

We decided to stay the night in Cleveland as we had been on the road a few hours. The hotel looked inviting so we decided to give it a try. The front clerk was so sweet - great customer service. The room was clean and...More

Thank paulanjeff
Response from Brandy C, Guest Relations Manager at Douglas Inn & SuitesResponded 5 December 2017

paulanjeff, I’m glad to know you had a blissful time with us! Thank you for taking the time to tell us how our staff efforts to provide you a clean and comfortable experience have been successful. We would love to have you back and we...More

Reviewed 1 December 2017

We stopped here after driving for 11 hours from Ontario. We did not have a reservation, but luckily they did have a room available. Rachel at the front desk (8:30pm) was very accommodating and friendly. She suggested City Cafe for supper when we asked where...More

Thank R8439LQdavide
Response from Brandy C, Guest Relations Manager at Douglas Inn & SuitesResponded 5 December 2017

R8439LQdavide, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we...More

Reviewed 22 November 2017

Very clean room. Spacious and comfortable. Working fridge and microwave. Nice shower. The breakfast was filling. There was a good variety of food, including biscuits and gravy. But the best part was Chris at the front desk. We arrived at midnight and he was friendly,...More

Thank Jayne J
Response from Guest_Relations_2018, Guest Relations Manager at Douglas Inn & SuitesResponded 23 November 2017

Jayne J, Thank you for letting us know how impressed you were with ourbreakfast services and amenities. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience....More

Reviewed 13 November 2017

Wonderful place to stay. Front desk staff (Laurie) were very friendly and helpful. Told us to be sure to come and ask, if we needed anything. We were traveling with a trailer. Made sure we had plenty of room to park, and put us in...More

Thank Lisa F
Response from DouglasInn, Guest Relations Manager at Douglas Inn & SuitesResponded 15 November 2017

Lisa F, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. Thank you for your compliments to our staff, hospitality and breakfast layout. We hope you're looking forward to your next stay as much...More

Reviewed 27 October 2017 via mobile

Front desk clerk "Laurie" was fun to joke with, helpful and exceeded my expectations on hospitality. Room was very clean and spacious. Hotel grounds were clean and well lit. You can tell when someplace is cared for. Breakfast was typical and area was clean. Ask...More

Thank Everyday P
Response from DouglasInn, Guest Relations Manager at Douglas Inn & SuitesResponded 28 October 2017

Everyday P, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! It means a...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Laundry Service
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
USD 85 - USD 150 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Cleveland
Room types
Non-Smoking Rooms, Suites, Kitchenette
Details
Price range
USD 85 - USD 150 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Cleveland
Room types
Non-Smoking Rooms, Suites, Kitchenette
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Traveller (18)
Room & Suite (29)
Dining (1)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Judy B
20 November 2017|
AnswerShow all 2 answers
Response from Patricia I | Reviewed this property |
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Votes
Room Tips
"Pets are allowed on the first floor but not the second floor."
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"The back side is away from the main street and has the view of the Cracker Barrel."
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"Choose second floor room"
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"To choose a good room, go elsewhere"
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