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Chattanooga Marriott Downtown

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Chattanooga Marriott Downtown
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909 Reviews from our TripAdvisor Community

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Reviewed 1 week ago via mobile

The staff at this Marriott was so friendly and attentive. The breakfast buffet was delightful (blueberry bread pudding to die for!). And the restaurant was all glass looking out at the city (not a great view, but brought the outdoors in, which was nice). My husband had meetings and a banquet. The banquet food was tasty and the staff was...

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Helpful?
Thank Angie M
Courtney H, Guest Relations Manager at Chattanooga Marriott Downtown, responded to this review

Hey Angie M, Thank you for taking the time to let us know about your experience. We are glad you enjoyed all the food and the overall experience. I will share your comments with all the appropriate teams. Thank you again for your business. Courtney Herbert Director of Services

Herndon, Virginia
Reviewed 1 week ago

I just want to say that the customer service at the Chattanooga Marriott Downtown is unmatched by many of the hotels I've stayed at (and I stay at a different hotel every weekend). Everyone from the front desk staff who were extremely friendly and welcoming to the banquet staff who took excellent care of our event (I'm an event coordinator)--both...

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Helpful?
Thank jgullickson
Courtney H, Guest Relations Manager at Chattanooga Marriott Downtown, responded to this review

Dear jgullickson, Thank you for taking the time to complete this review. We will be sure to recognize Jessica, Jessica, Lilly and Sarah for everything they did to make your stay with us that much better. I will also share your feedback with our restaurant, banquet and front desk staff as well. Thank you again for staying with us and...

Nashville, Tennessee
Reviewed 1 week ago

....This hotel is. We spent one night here on our way home from Atlanta and while we loved Chattanooga we definitely did not love this Marriott. We are platinum members - meaning we spend a lot of nights in Marriott brand hotels per year. This particular hotel needs to either be refinished or cleaned thoroughly. Our "concierge" level room (with...

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Helpful?
Thank fly_high5
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi fly_high5 Thank you for your business and for your review. I sincerely apologize for the housekeeping and maintenance issues that you mention and will follow up with our team regarding these comments. Thank you for your comments regarding our staff and for your loyalty to Marriott brands. We appreciate your feedback. Tom Underwood General Manager

Reviewed 1 week ago via mobile

Good: Bed was very comfortable and staff was very helpful and courteous at all times. Bad: Room was a bit dirty with peanut shells on the floor. Room key didn't work when leaving parking garage which caused a backup and confrontation with parking attendant. Hotel is very outdated for a Marriott. Carpet must be at least 40 years old. I...

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Helpful?
Thank ahendricks00
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi ahendricks00 Thank you for your feedback regarding your recent stay with us. I am sorry for the issues that you mention and will follow up with our front desk and housekeeping staff. Access in and out of the parking garage needs to be activated at time of check-in. If this was an error on our part, I apologize. Thanks...

A TripAdvisor Member
Level Contributor
16 reviews
9 hotel reviews
4 helpful votes
Reviewed 1 week ago via mobile

My husband and I stayed at this Marriott on a whim usually we stay at Hilton. We parked in the parking garage and couldn't get in the door even though it was early. We waited for someone to come let us in. Checking in was quick but the first room we got was terrible with a huge stain on the...

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Helpful?
Thank A TripAdvisor Member
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the housekeeping issues that you mention and will follow up with our housekeeping management regarding those comments. Your experience is not the norm for us and I appreciate you letting us know. Access in and out of our garage is activated at time of check-in....

Williamsport, Pennsylvania
Reviewed 2 weeks ago via mobile

The hotel and staff were very attentive. The property is a little dated but all is clean and operating. The room I had was a JR suite and was well appointed. Chanel in concierge lounge was great. She remember you from night to night and was helpful. A+ to all people in service industry there.

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Helpful?
Thank Orchard609
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi Orchard609 Thank you for your feedback. We appreciate your comments and will make sure that we recognize Chanel specifically for her service. Thanks again for staying with us and for taking the time to review your experience. Tom Underwood General Manager Chattanooga Marriott Downtown

Reviewed 3 weeks ago via mobile

The hotel is dated and could use a little TLC, but overall the rooms were clean and the beds very comfortable. The staff was very hospitable and welcoming. This hotel is also located in a good area downtown with free shuttle to any of the attractions nearby.

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Helpful?
Thank livelifeboldly23
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi livelifeboldly23 Thank you for your review. We're glad to see that you had such and enjoyable visit and we hope to see you again soon. Tom Underwood General Manager Chattanooga Marriott Downtown

Brisbane, Australia
Reviewed 4 weeks ago

Nice hotel with good service although looking a little tired. The restaurant and bar are Ok with reasonable food. Staff are very helpful and friendly. rooms don't have fridge unless you request one which is odd. They have alimited number of small bar fridges which the move around the rooms upon request. Rooms are confortable but showing signs of age....

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Helpful?
Thank bradturner2016
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi bradturner2016 Thank you for your positive review. We appreciate your business very much and we hope that we'll see you if your travels bring you back to Chattanooga. Tom Underwood General Manager Chattanooga Marriott Downtown

Reviewed 4 weeks ago via mobile

I must say that customer service definitely is a 10- From the valet to us just checking in . Roselle had a welcoming smile and she recommended a great place to eat ( Public House). We mentioned we were in town for our anniversary and came back to the room with a bottle of Champagne and chocolates 😍😍. Thank you...

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Helpful?
Thank Shaw D
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Thank you for your 5-star review! We often receive positive feedback regarding our front desk associate, Roselle. I will make sure that we recognize her efforts. We appreciate your time in completing an on-line review and we hope to see you again soon. Tom Underwood General Manager Chattanooga Marriott Downtown

Reviewed 15 February 2017

Excellent service especially with the valet, etc. They were nice and knowledgeable.Had to call the front desk for towels and coffee cups, but they were delivered within minutes. There's an indoor pool which is great for children. No mini-fridge in the rooms. Easy walk to the Public House which is one of our favorite restaurants.

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Helpful?
Thank Julee H
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi Julee H Thank you for your feedback regarding your recent stay with us. We do offer fridges upon request. We're glad to see that you enjoyed your stay with us and had time to check out Public House as well. Please keep us in mind if you return to the area. Tom Underwood General Manager Chattanooga Marriott Downtown

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
The Terrace Grille
The Terrace Grille
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Shuttle Bus Service
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Downtown Chattanooga, the Chattanooga Marriott Downtown is within walking distance to the Tennessee Aquarium, IMAX 3-D Theatre, Creative Discovery Museum, and nearby the Chattanooga Regional History Museum University of Tennessee at Chattanooga and AT&T Field. The Chattanooga Marriott has an indoor pool and seasonal outdoor pool. Complimentary wireless and wired high-speed Internet access is available in public areas. Business amenities at this 3-star property include a 24-hour business center, flexible meeting rooms, and audio-visual equipment. Dining options at this business-friendly hotel include a restaurant, a coffee shop/cafe, and a bar/lounge. The staff provides concierge services, wedding services, and event catering. Additional amenities include a seasonal outdoor pool, 24 hour fitness facility, and gift shops/newsstands. Guests have access to a roundtrip airport shuttle and onsite covered parking is available.All rooms have beautiful city or mountain views. The 343 air-conditioned guestrooms at Chattanooga Marriott Downtown include coffee/tea makers and hair dryers, wireless high-speed Internet access (surcharge applies),and 32-inch LCD televisions equipped with premium satellite channels. All accommodations provide ergonomic chairs and phones with voice mail. Bathrooms offer shower/tub combinations and complimentary toiletries. Additional amenities include an iron and ironing board and clock radios. In addition, amenities available on request include refrigerators, a turndown service, and hypo-allergenic bedding and daily housekeeping service. Plan your next stay in Chattanooga at the Marriott Downtown. ... more   less 

Additional Information about Chattanooga Marriott Downtown

Address: 2 Carter Plz, Chattanooga, TN 37402-5032 (Formerly Chattanooga Marriott at the Convention Center)
Region: United States > Tennessee > Chattanooga
Price Range: $254 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chattanooga Marriott Downtown 3.5*
Number of rooms: 341
Reservation Options:
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Also Known As:
Chattanooga Marriott At The Hotel Chattanooga
Chattanooga Marriott At Hotel
Marriott Chattanooga
Hotel Style:
#14 Business Hotel in Chattanooga
#17 Romantic Hotel in Chattanooga
#19 Family Hotel in Chattanooga
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Questions & Answers

Here's what travellers have asked, with answers from Chattanooga Marriott Downtown staff and other travellers.
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Questions? Get answers from Chattanooga Marriott Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room far away from the elevator as not to hear everyone in the hallway.”
 of 5 bubbles fly_high5, 13 Mar 2017 | Read review
“All rooms are great”
 of 5 bubbles janices202, 7 Feb 2017 | Read review
“Top floors offer a beautiful view”
 of 5 bubbles teashaw2014, 13 Jan 2017 | Read review
“Lower floor as elevators seem quite slow when the hotel is booked for conventioneers”
 of 5 bubbles RebeccaC84, 4 Jan 2017 | Read review
“Try to choose a room on the end of a hall for less noise.”
 of 5 bubbles AshleeP_13, 4 Jan 2017 | Read review
5 of 5