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Chattanooga Choo Choo

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2,594 Reviews from our TripAdvisor Community

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Showing 2,560: English reviews
Atlanta, Georgia
Reviewed 4 October 2013

Booked online through a third-party website and was pleased for the opportunity to stay at a historic hotel. When I walked in it smelled old...but it is old so I didn't think much about it. While I waited to check in I couldn't help but notice the stained, discolored paint on the walls and ceiling. Check in was efficient but...

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Helpful?
5Thank DeVon M
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

I am sorry that we didn’t meet your expectations. I wish you had given us the opportunity to move you to another room. Our rooms and pricing are competitive with other downtown properties. I feel assured that we could have found a great room for you. The manager on duty would have gladly addressed your concerns had we known. Thank...

Sevierville, Tennessee, United States
Reviewed 3 October 2013

After working for a railroad for over 20 years, the experience at the Chattanooga Choo Choo Hotel was very nostalgic! We toured a room on a railcar (as a group we stayed in the hotel) and I remembered traveling from Minnesota to Florida by train in the 50's as if it were yesterday! The Great Lobby can take your breath...

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Helpful?
2Thank shoelue1
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

What terrific comments about our hotel, Formal Gardens and Gardens Restaurant. I am so glad to hear that we met your expectations. We look forward to your return. All the Best, Jim Bambrey GM

Baton Rouge, LA
Reviewed 3 October 2013

This is going to be long but detailed...Beginning September 19th I recently spent 9 days here with our church group. I made our reservations in Jan for our trip in September. I read at least a years worth of reviews on this and other sites and I must admit, some of the reviews had me a little concerned. When I...

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Helpful?
1Thank MrsEllen67
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thank you very much for your very valuable feedback. I apologize for the situation that occurred. I have reviewed your comments with the respective Department Heads, so that they can take corrective action. We take your comments very seriously and it is our opportunity to improve our product and service. I am glad we did make some recovery efforts during...

Reviewed 2 October 2013

A beautiful converted train station turned into a hotel, complete with gunning cars and sleeping cars and three pools, it was truly paradise I look forward to going back, The gardens were immaculate I truly did feel as if I just walked off the train in the 1940s

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Helpful?
Thank itsmelibby01
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

I am happy to hear that you stay was wonderful. Thank you for sharing your comments and appreciating the historic beauty of the station. We look forward to your return. Regards, Jill Ellis Coker QA

Etlan, Virginia, United States
Reviewed 2 October 2013

This is a fun place for train lovers. Nostalgic for those who remember the good ol' days of rail travel. Like the passenger rail industry the Choo Choo has seen better days. It's starting to look a little ragged around the edges but it's still clean, comfortable, interesting, offers great Southern Hospitality,(breakfast buffet featuring southern staples like grits and hash...

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Helpful?
Thank Jim Y
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Glad you loved our train themed complex. Thanks for choosing to stay with us. Also, we are glad you were able to visit our restaurants and retail areas. Thanks again for appreciating the Choo Choo history. We look forward to your return. All the Best, Jim Bambrey GM

Columbus, Georgia
Reviewed 1 October 2013

Had a wonderful nine day stay. This is a great hotel, the room, the grounds, the entire complex is clean and well maintained. The food is excellent and the prices are very reasonable. Had a great time look forward to doing it again.

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Helpful?
Thank William H
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Hey William, I’m Irish. I actually kissed the Blarney Stone several years ago. Wonderful is what we love to hear. Thank you for taking the time to share your wonderful comments. Our goal is to be the best hospitality value in the city. We look forward to your return. All the Best, Jim Bambrey GM

Atlanta, Georgia, United States
Reviewed 1 October 2013

Every year we go down to the Choo choo for and Husband and WIfe get away and every year we have a better time then last! This is great for both a couples or kids get away. It is such an amazing piece of history. Our favorite part is hanging in the lounge and hearing Jason singing Johnny Cash cover....

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Helpful?
Thank Stephanie B
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

WOW A+++++. Thank you for your great comments and your repeat business. We love to hear such comments and I will make sure they are shared with the departments. We would love to have you return. All the Best, Jim Bambrey GM

omagh
Reviewed 30 September 2013

We arrived here after a 9 hour flight tired & looking forward to a nice room. When the coach pulled up outside block 3 it looked like a tired stone building . The minute I opened the door to our room I got this very strong smell of room freshener underlayed with a musty stale smell. Inside the room were...

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Helpful?
1Thank travelloveromagh
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thanks for your impressions. I’m sorry that we did not meet your expectations. Two previous reviews were probably with the same tour group and gave us 4 Star reviews. We do more Tour and Travel business than any other hotel in town. During the month of September we did 35 bus groups from all over the USA and the world....

Atlanta, Georgia, United States
Reviewed 30 September 2013

I checked out at $189 for a night at something way lower scale than a Motel 6. When you book the rooms, it looks like you are booking a standard train car. I actually had called and spoke with a reservations agent and she did not indicate there was a difference. When I got there though, I found that I...

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Helpful?
4Thank KTMacATL
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

I’m sorry that we did not meet your expectations. We are checking every balcony ceiling in the building that you stayed in. By the way, it is the most requested building on our complex. The one photo that looks like a crane is part of the history of when we were a train complex. Our CSI index with Tripadvisor for...

Suwanee, Georgia
Reviewed 30 September 2013

Great hotel, great room, very clean and NO smell !!!! The carpet was clean, the linens as well, the bathroom- spotless ! Great week-end for a couple. We really recommend it , and we thank our friends for booking this hotel as a birthday present ! We look forward to go back in the future. Thank you management for keeping...

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Helpful?
Thank Alliy27
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

I am glad that you found our hotel to be awesome and excellent. Your review says it all. Thanks again, and we look forward to your return. All the Best, Jim Bambrey GM

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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Chattanooga Choo Choo
Chattanooga Choo Choo
Cuisines: American
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
One of the South's most renowned landmarks, the Chattanooga Choo Choo opened in 1909 and welcomed thousands of travelers during the Golden Age of railroads. Today, the 23 acre complex is a magnificently restored hotel resort for visitors of all ages. The Holiday Inn Chattanooga Choo Choo Hotel offers a variety of overnight accommodations, including the famous Victorian Era train rooms and luxurious suites. *Theme restaurants *Specialty shops *Authentic New Orleans trolley ride *Model railroad display *Convention Center *3 swimming pools *Tennis courts *Beautiful formal gardens. ... more   less 

Additional Information about Chattanooga Choo Choo

Address: 1400 Market Street, Chattanooga, TN 37402-4489
Region: United States > Tennessee > Chattanooga
Price Range: $127 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chattanooga Choo Choo 3*
Number of rooms: 363
Reservation Options:
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Also Known As:
Chattanooga Choo Choo Hotel Chattanooga
Holiday Inn Chattanooga Choo
Chattanooga Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Chattanooga Choo Choo staff and other travellers.
29 questions
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I've been coming here 1-2x a year for about 7 years now-always in winter. This year I finally attended a convention there in summertime and I was STOKED to finally use that pool that had been vexing me.

All day long it was full of feral children and at night, when the con activities slowed the pool gates were locked. (9pm!) that was the only time I saw any security off their golf cart-to lock us out of the pool! Earlier in the day, we noticed a car POURING GAS from it tank in the parking lot. We flagged the centaurs (security/golf cart hybrids) and one said point blank that he didn't care because it "wasn't his car". I called the front desk 2x about it. No one really seemed to care.

I am SORELY disappointed, Choo Choo.

Also the renovations are terrible, did you have to tear out the station house and sandwich shop at the same time? The gardens breakfast we used to look forward to was awful, and the short male waiter was TERRIBLE. Overheard him telling a table of three ladies that unless they gave him another dollar he would have to pay a dollar to take care of them (not sure what he meant, but they coughed up an extra dollar, which he pocketed and left them without saying ty) ladies told us they'd never be back. When we paid him, he didn't even offer to bring our change, just took our cash and left.

He should be fired.

  We had silver car pizza 1x and it was burnt. We called out to papa johns and then city cafe after that.

We have always stayed here at the choo choo, and looked forward to it, but after this past weekend at the con, we're considering branching out and trying another hotel nearby...

over a year ago
Decatur, Alabama
7 months ago

See all questions (29)

Questions? Get answers from Chattanooga Choo Choo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ground floor rooms are good”
 of 5 bubbles 895keith, 16 Jan 2017 | Read review
“The rail carts are a must”
 of 5 bubbles christophercJ4617XW, 3 Jan 2017 | Read review
“Do NOT stay in train car 789”
 of 5 bubbles 780deborahh, 18 Dec 2016 | Read review
“I would recommend the railway cars.”
 of 5 bubbles christophermK8070AD, 3 Dec 2016 | Read review
“Train cars inside next to the water and lights”
 of 5 bubbles diamondj98us, 1 Dec 2016 | Read review
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