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Hilton Garden Inn Chattanooga / Hamilton Place

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Hilton Garden Inn Chattanooga \/ Hamilton Place
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545 Reviews from our TripAdvisor Community

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Showing 540: English reviews
Chattanooga
Reviewed 4 days ago NEW

Nice hotel but room was not clean there was hair everywhere on bedding and floor. If room was clean I would have gave 5 stars. I left after a few hours and did not report my issues to the staff. For the price I felt the room should have been clean.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank aprilf73
Strawberry Plains
HOTEL’S FAVOURITE REVIEW
Reviewed 2 December 2016

The front desk was efficient. I had reservation and I checked in under 2 minutes. We stayed in a jacuzzi suite. The room was clean and the bed was comfortable and good quality. The jacuzzi was nice but the decorative columns could use some cosmetic work and deep scrub from what you can see from inside the tub. The room...

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Helpful?
Thank utdr31
About Hotel's Favourite Review
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for the feedback, and the great review! We are happy to hear you enjoyed the amenities and services we offer, as well as the location. We hope you will come back to see us again in the near future! Safe travels, Ian Hines Guest Service Manager Hilton Garden Inn at Hamilton Place

Springfield, Ohio
Reviewed 4 days ago NEW

On our way to Florida, this hotel has been our first night stopover for several years now. I find all Hilton Garden Inns to be exceptional and I always feel like I'm staying in a much higher price hotel. The Garden Inns in the Hilton chain are actually on the lower level of Hilton, but I didn't know that until...

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Helpful?
Thank tacketsa
Irmo, United States
Reviewed 4 days ago NEW

Hilton Garden Inn has just enough amenities for the business traveler or family. Dining room and bar minimize the need to leave the property after business hours. The fitness center is better than most hotels in this class and the staff is extremely friendly. The location was convenient to my business meeting and was surrounded by plenty of restaurants and...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Christopher M
Atlanta, Georgia
Reviewed 4 days ago NEW

After an extremely long day, I arrive in Chattanooga to stay at the Hilton Garden Inn. I have stayed at this hotel often over the years and it is convenient to I-75. I arrived late but had preselected the room and check-in at the front desk was smooth. The surprise came when I got to the room. Either the hotel...

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Helpful?
Thank Loki2990
Management response:

Dear April Foreman: I am sorry you found your guest room unacceptable. Our team works very hard to keep every room and bathroom clean. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. Sincerely, Sherie Collins Guest Service Manager Hilton Garden Inn Chattanooga Hamilton Place sdeardorff@vhghotels.com (423) 308-4400

Nashville, TN
Reviewed 5 days ago NEW

Highly recommend this hotel for its location and friendly staff. Rooms are very nice and clean, Cafe serves wonderful food. Check in and check out is easy. Everyone at this hotel treats you as if you are the only guest they have and are glad to see you.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank rufusdNashville_TN
Management response:

Dear April Foreman: We are glad you found our hotel staff and amenities to your liking. Our team strives to exceed expectations every day. We look forward to seeing you again! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed. Sincerely, Sherie Collins Guest Service Manager Hilton...

Chattanooga, United States
Reviewed 1 week ago NEW

I have been to other hotels with a jacuzzi in the room, and you could sit on the bed and stick your feet in the tub. Plus, it was just a garden tub. The jacuzzi here is a large giant shaped tub easily large enough for two people and a good distance from the bed. It is a little expensive,...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank melaniebP2946IP
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found the size of our whirlpool room to your liking. We appreciate the feedback! respectfully, Sherie Deardorff Guest Service Manager

Murfreesboro, Tennessee
Reviewed 1 week ago

The man at the front desk was cold and brusque as he told us we would not get AARP discount since we booked through TripAdvisor and Hotels.com. When we got to our bare minimum Room 406, it was shabby from the sun-rotted curtains (I took pictures) to the stained, lumpy mattress on the sofa bed. There was no bedding in...

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Helpful?
Thank Janice M
Tim H, General Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

I am truly sorry that we did not live up to your expectations from a service and quality standpoint. I do wish you had ask for a manger while you were here so we could have worked toward resolving your issues. We do strive to give the best of service and a good clean quality product, however it appears we...

Chattanooga, United States
Reviewed 3 weeks ago

I have stayed at this location a handful of times and because of their guest service, I will not stay at any other location. There cleanliness is top notch and there are always accommodating to any needs that I have.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank michellemT3126SM
Tim H, Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for your kind comment as we strive daily to meet our customers expectations. I will pass your comments on to our housekeeping staff. We truly appreciate your loyalty not only to our property but to the Hilton brand. We look forward to serving you again on you next trip back to Chattanooga. Respectfully, Tim Haynes

Nashville, Tennessee
Reviewed 3 weeks ago

I was very unhappy with my stay. Check in was a joke, the girl on the phone when I came in. Instead of putting them on hold she finished with them prior to greeting me. She did not acknowledge me as a Honors member. I pointed out there was a car park in an odd way in front of the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Noexit1
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for taking the time to leave your feedback. We are sorry to hear you did not enjoy your stay. We will be sure to keep your comments in mind as we are always looking for better ways to serve our guests. We hope you will continue staying with Hilton in the future.! Safe Travels, Ian Hines Guest Service...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Chattanooga/Hamilton Place hotel is conveniently located off of Interstate 75 at exit 5. Nestled perfectly between the Downtown Chattanooga attractions and the Chattanooga Metropolitan Airport, the Hilton Garden Inn Chattanooga Hamilton Place is ready to help you relax and enjoy your vacation or corporate venture. Hamilton Place Mall, Tennessee's largest shopping experience, is only a few blocks away and is surrounded by over 100 restaurants. The Hilton Garden Inn Chattanooga Hamilton Place hotel is centrally located to several corporations and is the perfect home away from home during your business travel needs. ... more   less 

Additional Information about Hilton Garden Inn Chattanooga / Hamilton Place

Address: 2343 Shallowford Village Dr, Chattanooga, TN 37421-6785
Region: United States > Tennessee > Chattanooga
Price Range: $153 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chattanooga / Hamilton Place 3*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Orbitz, Travelocity and Priceline so you can book your Hilton Garden Inn Chattanooga / Hamilton Place reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Chattanooga / Hamilton Place Hotel Chattanooga
Hilton Garden Chattanooga
Hilton Chattanooga
Chattanooga Hilton
Hotel Style:
#6 Family Hotel in Chattanooga
#7 Business Hotel in Chattanooga
#8 Romantic Hotel in Chattanooga
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Chattanooga / Hamilton Place staff and other travellers.
5 questions
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Questions? Get answers from Hilton Garden Inn Chattanooga / Hamilton Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unless you need it, try not to get an adjoining room, those are a little more noisy.”
 of 5 bubbles tacketsa, 17 Feb 2017 | Read review
“If you have a problem with vinyl floors reconsider”
 of 5 bubbles Loki2990, 17 Feb 2017 | Read review
“avoid any rooms on the first floor near the swimming pool.”
 of 5 bubbles larryb221, 21 Oct 2016 | Read review
“Away fron the Interstate side”
 of 5 bubbles NKBH, 4 Jun 2016 | Read review
“We stayed on the back side of the property (odd number rooms) and it was very quiet.”
 of 5 bubbles 636rickc, 17 May 2016 | Read review
5 of 5