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Hilton Garden Inn Chattanooga Downtown

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Hilton Garden Inn Chattanooga Downtown
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718 Reviews from our TripAdvisor Community

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Showing 714: English reviews
Panama City, Florida
Reviewed 4 days ago NEWvia mobile

The location downtown is certainly hard to beat. This is your standard HGI experience. Nice common areas with a small indoor pool and hot tub. Plus a small gym. Good sized rooms and everything was clean. The biggest variation here was the service. We were very disappointed with the evening service crew. There were several times when absolutely no one...

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Helpful?
Thank Rather_Nomadic
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. So glad you enjoyed your time on property. Also, please know that the associate who was mentioned covering the evening shift is aware of your comments and these were used as training tool to enhance her communication skills. Look forward to seeing you on your next visit to Chattanooga!...

Reviewed 5 days ago NEWvia mobile

Our room was clean and the staff was very friendly. The location was perfect for a stay in downtown. Getting an Uber was easy and cheap from the location. We only ate breakfast in the restaurant and it was pretty good. We would recommend it to anyone.

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Helpful?
Thank Carol Z
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. So glad to know that you enjoyed your time at the property and the staff met your expectations. Look forward to seeing you on your next visit to Chattanooga! -Andrea

Murfreesboro, Tennessee
Reviewed 6 days ago NEW

This Hilton Garden Inn is not as nice as it has been in past stays. First of all when we drove up a huge dumpster was at the entrance. I had to wait about 5 minutes for the front desk clerk to come check me in. I had received an email that I could check in on line and choose...

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Helpful?
Thank Barbara G
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Mrs. Gibbs, Thank you for your comments regarding your recent stay. Please accept our apologizes for the condition that you found in the guest room bathroom and refrigerator upon arriving this weekend. Our team strives each and every day to exceed guest expectations; unfortunately, we failed with your recent stay. Please know that every department manager has met and...

Reviewed 1 week ago

Lobby was nice and welcoming with modern decor, open concept lobby/bar/dining area, Room was not as nice unfortunately. Pool and hot tub were also very dirty and unwelcoming. Okay for one night but wouldn't return for an extended stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Nate K
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. Please know that we are currently in the process of updating our guest rooms, which hopefully, will be completed by February 15. Also, upgrades are occurring at the entrances and patios. Hope to see you on your next visit to Chattanooga! -Andrea

Leawood, Kansas
Reviewed 2 weeks ago via mobile

The Hilton Garden Inn was a perfect location for our New Year's family get together. The rooms were clean, the breakfast was good and convenient, and the hotel had a gathering space and bar for our family to spend time together. The location in downtown Chattanooga was close to restaurants, the aquarium, and a short drive to other attractions.

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Helpful?
Thank StacieTravels
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. It was nice to read that you and your family enjoyed your time at the property. Please know that we are currently undergoing a guest room refresh that should be completed in the next few weeks. Look forward to seeing you on your next visit to Chattanooga! -Andrea

Stillwater, United States
Reviewed 2 weeks ago

A little pricey for the type of hotel, but the service is fantastic. The entire staff truly bent over backwards to make our stay the best. Great location in downtown. But the bar is sometimes a little iffy. There were times where the check in staff was also the bar staff...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank cherylw539
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. Glad to know that you enjoyed your time at the property. Regarding your comment about the Lounge staff, please know that all evening associates are cross-trained to wear many hats due to the limited staff that is available. Hope to see you on your next visit to Chattanooga! -Andrea

Chattanooga, United States
Reviewed 2 weeks ago

Your typical HGI rooms. 37" Tvs are smaller than most these days. My room ethernet didn't work and nothing was done during my 2 day stay. Hotel is clean but currently going through renovations so it was fun figuring out which entrances I could use. Don't plan on using the front door after 10, the card reader is broken and...

Review collected in partnership with Hilton Garden Inn
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Thank 640willd
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. Please accept our apologizes for any inconvenience you may have endured due to the renovations that are occurring at the property. Please know that our completion date is scheduled for mid-February. We hope to see you on your next visit to Chattanooga! -Andrea

Reviewed 3 weeks ago

This hotel is a great place to stay to enjoy Chattanooga and its many attractions. The staff is very personable and friendly. The hotel is just a couple blocks from the Chattanooga Aquarium and many restaurants on Market and Broad St. You are also a short drive from Rock City and Ruby Falls. This will be the hotel I'll always...

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Helpful?
Thank Art R
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. So glad to know that you enjoyed your time at the hotel and that the staff met your expectations during your visit. Also, you were able to enjoy your time in Chattanooga and all the city has to offer. Look forward to seeing you on your next visit. Happy...

Dacula, Georgia
Reviewed 3 weeks ago via mobile

From our check-in with Eryn (who was so helpful throughout our stay ) to breakfast service by Candie, Lisa P and Ladonald, this hotel's staff shines! Thanks for making us feel so welcome. We will definitely return to HGI Chattanooga Downtown on future visits to this great town.

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Helpful?
Thank tigerP
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. So glad to know that you enjoyed your time at the hotel and that the staff exceeded your expectations. Please know your review will be shared with the staff members that you mentioned. Happy New Year! -Andrea

Reviewed 4 weeks ago

Convenient location, lunch at the Boathouse on the way into town, then straight to the hotel. Not super close to Starbucks or convenience store locations (we were looking for a drug store for saline), but there are a number of interesting places to eat in the area, and close by attractions.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Bob G
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. So glad you enjoyed your visit to the property and to the city. You are correct with the numerous options for restaurants, there are 40 within walking distance of the hotel. Look forward to seeing you on your next visit to Chattanooga! Happy New Year! -Andre

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Chattanooga, Tennessee hotel is conveniently located on the city's state-of-the-art complimentary electric shuttle route; take a ride from the riverfront to the Chattanooga Choo Choo and Warehouse Row for some afternoon shopping.Deluxe accommodations, friendly service and a relaxed southern atmosphere await guests at our Hilton Garden Inn hotel in Chattanooga. Certain to please the busy executive or leisure Tennessee traveler are the Hilton Garden Inn's array of special amenities including complimentary high-speed Wi-Fi Internet access, in-room hospitality center with a microwave, refrigerator and coffee maker, dual-line phones with voicemail and data ports, large work desk, ergonomic chairs, and complimentary HBO(R). Hotel guests can also enjoy a complimentary USA Today(R) each weekday morning, our indoor swimming pool and whirlpool, fitness center with state-of-the-art equipment, our premiere fitness center and a 24-hour complimentary business center with secure remote PrinterOn(R) printing. ... more   less 

Additional Information about Hilton Garden Inn Chattanooga Downtown

Address: 311 Chestnut St, Chattanooga, TN 37402
Region: United States > Tennessee > Chattanooga
Price Range: $181 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chattanooga Downtown 3*
Number of rooms: 94
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Orbitz, Hotels.com, Travelocity, Priceline and Booking.com so you can book your Hilton Garden Inn Chattanooga Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Chattanooga Downtown Hotel Chattanooga
Chattanooga Hilton Garden Inn
Hilton Chattanooga
Hotel Style:
#5 Business Hotel in Chattanooga
#7 Green Hotel in Chattanooga
#7 Romantic Hotel in Chattanooga
#11 Family Hotel in Chattanooga
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Chattanooga Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Chattanooga Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face the front and are away from the elevator are quieter.”
 of 5 bubbles Y5975CIbarbarag, 16 Jan 2017 | Read review
“Upper rooms have better view of city.”
 of 5 bubbles 587artr, 31 Dec 2016 | Read review
“Rooms on the top floor are a little louder when the rooftop air conditioner is running”
 of 5 bubbles Eiregirl, 2 Dec 2016 | Read review
“They are doing night construction on the hillside above the hotel facing the baseball stadium.”
 of 5 bubbles donfanone, 26 Oct 2016 | Read review
“Balcony suite are nice to sit outside and have a drink”
 of 5 bubbles MissyG287, 19 Sep 2016 | Read review
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