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Extended Stay America - Chattanooga - Airport

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Extended Stay America - Chattanooga - Airport
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51 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Level Contributor
7 reviews
Reviewed 18 October 2016

We often stay here when we vacation in Chattanoogna. With restaurants, gas stations, drug stores and grocery markets nearby the location is great for us. The manager was extremely helpful when she learned we were interested in fingin a retal home or apt. in the area. We will almost certainly stay again.

Helpful?
Thank Re P
Manager_11525, Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay with us and that the manager was helpful to you while you was here. Our goal is to make you feel like our hotel is home away from home and thankfully we was able to do that for you.... More 

Ligonier
Level Contributor
186 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 January 2016

Stayed here a year or so ago on business and liked it, so we thought we would give it another try. We like staying at this chain from time to time because we are away from home on business so much that it is nice to be able to make a "Home Cooked Meal" This time we were told that... More 

Helpful?
Thank horizontransport
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, I am retraining our staff on our check-in procedures as well as making sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work... More 

1 review
Reviewed 31 October 2015 via mobile

I really enjoyed my stay here at the extended stay of Chattanooga!!! The staff was very helpful and friendly. They were very knowledgeable of the area and gave me great references of places to eat and visit. The hotel could use an update, but it is so clean and comfortable that one negative did not bother me. All in all... More 

Helpful?
Thank amber c
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 October 2015 via mobile

When price matters more these guys are ok, just don't expect brilliance. Quite amusingly the card left behind stating the room had been personally checked for cleanliness was on a table inches away from a sticky mess left by previous guest, and a chair covered in crumbs. If you can ignore the little things and the price is right id... More 

Helpful?
Thank Jan P
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, we are reviewing our cleanliness standards and re-inspecting all rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please feel free to contact... More 

Chattanooga, Tennessee
Level Contributor
98 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 30 August 2015

This is a place I'd rather forget - a bad time in life - and saw many folks here that were obviously having a hard time too. Many workers coming to work on projects in the area - lots of traffic, hard to find close parking at times. Folks parking in handicap parking that have no placards/licenses that show they... More 

Helpful?
Thank valeriea54
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be using your comments as a training tool to coach our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you... More 

Dahlonega, Georgia
Level Contributor
222 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 19 July 2015

My stay here was only due to accepting a 'deal' offer on a third-party website, where you don't know the name of the property until the offer is completed. Had I known beforehand, I would have not chosen to stay here. The short list of positives: staff was pleasant, room was clean as could be expected, cable channel selection was... More 

Helpful?
2 Thank Travelingfrom865
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about the staff, and also the cleanliness; however, we apologize that you found our property to be worn. The Chattanooga location is scheduled to be renovated in 2016. To prevent this from happening again, our team is continuously working on deep cleaning all areas... More 

Memphis
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 July 2015 via mobile

I stayed here for a weekend visit to Chattanooga and I was very pleased. The front desk attendants were helpful. All aimed to please. Love watching redbox movies, so I was very pleased to find a TV in my room that I could hook my portable DVD player up to. Thank you for that! Wonderful stay and I will be... More 

Helpful?
2 Thank MemphisRoadie
Manager_11525, Manager at Extended Stay America - Chattanooga - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the guest service representatives. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Hixson, Tennessee
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 May 2015

We have stayed at numerous Ext. Stay hotels, and compared to others, it's apparent this one is in dire need of updates. New kitchen cabinets, curtains, and bathtub (which is moldy at the seams) would make a world of difference. The staff makes up for the lackluster accommodations and they are awesome and oh so helpful!!!

Helpful?
Thank princellp
Omaha, Nebraska
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 March 2015 via mobile

staff at chek in . good. curteous. helpful. property hasn't been renovated since 2007. linens clean but well worn. room was cleaned by housekeeping who did a good job but needed a very deep clean. furnuture worn. slept in chair clothed. no dishes in room. exterior looks good. on the surface the room looks good it just needs a good... More 

Helpful?
1 Thank john p
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about our staff; however, we apologize that our dishware policy was not explained to you upon check-in. Dishes are no longer kept in guest rooms for sanitary purposes; however, these items are available upon request at the front desk. To uphold our company's high standards,... More 

Monteagle
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 January 2015

Where to begin? Basically it's an okay place if you're looking for someplace relatively inexpensive to stay, but don't expect much from housekeeping or maintenance. And if you have a problem, don't expect an apology from 90% of the staff. (I interacted with 4 different staff members when there were problems and only one -Katie offered an apology.) And it's... More 

Helpful?
1 Thank Janet P
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Janet - Your review for our hotel was recently brought to my attention. Your comments in regards to Katie are much appreciated; yet, I was disheartened to read about the cleanliness and maintenance issues. I discussed your comments with our staff, and we are reviewing our cleanliness standards, and also maintenance standards. We continually work to improve our hotel, so... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chattanooga - Airport

Address: 6240 Airpark Drive, Chattanooga, TN 37421
Region: United States > Tennessee > Chattanooga
Price Range: $72 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Chattanooga - Airport 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Chattanooga-Airport Hotel Chattanooga
Extended Stay Chattanooga
Extended Stay America Chattanooga
Chattanooga Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Chattanooga - Airport staff and other travellers.
2 questions
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Questions? Get answers from Extended Stay America - Chattanooga - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bottom floor, near parking inner area near office - outer area is near highway”
 of 5 bubbles valeriea54, 29 Aug 2015 | Read review
“Opposite side of Hwy 153 may be quieter.”
 of 5 bubbles Travelingfrom865, 18 Jul 2015 | Read review
“Rooms on the side or the front are farther from the traffic noise.”
 of 5 bubbles 625janetp, 24 Jan 2015 | Read review
“Don't waste your money. But...If you're desperate...don't get a room on the side next to the interstate ...its very loud and don't get a room with twin beds because those rooms are not for families, the are for construction worker/ crew men and they reflect such.”
 of 5 bubbles btrflygirlr, 2 Jan 2015 | Read review
“I ended up using my personal Wi-Fi hotspot because I was in a hallway. Get a room on the check-in side or you will have highway noise all the time.”
 of 5 bubbles juliab231, 13 Sep 2014 | Read review
5 of 5
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