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Holiday Inn Franklin - Cool Springs

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Traveller (12)
Room & Suite (23)
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Overview
  • Excellent71%
  • Very good18%
  • Average9%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Franklin - Cool Springs
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Offers from Holiday Inn Franklin - Cool Springs
Special Offer: Book Direct and Save
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Reviews (161)
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LanguageEnglish
112
29
15
1
3
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All reviewsfront deskkeurig coffee potsoftball tournamentgreat hotelmade to order breakfastlarge partiescomfortable bedsking size roomrestaurant optionsbuffet breakfastgeneral managerroom locationlots of places to eatstaff was very friendlynice lobbythe sofa bedclean hotel
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1 - 5 of 160 reviews
Reviewed yesterday

Exceptional customer service. Chris and Ben at the front desk were especially nice and accommodating. I highly recommend it. Large rooms, newly renovated, with microwaves and refrigerators in the rooms.

Thank Dwayna L
Hotel's Favourite
Reviewed 18 May 2018

This place seems and feels brand new. It is sparkly and shiny and in the middle of a lot of things in the Cool Springs area. The staff was very friendly and attentive. And the breakfast in the morning was very good.More

Thank joefromcincy1961
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 5 weeks ago

Joefromcincy1961, We would like to take this time and thank you for your glowing review of the Holiday Inn Franklin/Cool Springs. It was our pleasure to make sure that your stay was a positve and memorable experience. Looking forward to seeing you again Joe! Thanks...More

Reviewed 2 weeks ago

Its good for a short stay, if you can have food outside. Both days there was issues in breakfast. In general i am noticing that IHG rewards status is only for earning extra points as IHG properties (leaving a few) just do lip service for...More

1  Thank vashish29
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 2 weeks ago

vashish29, We thank you for staying with us at the Franklin/Cool Springs Holiday Inn, You are a valued guest as well as a valued Spire Elite member with Ihg, Thank you for leaving us feedback about regarding your previous stay. Please feel free to call...More

Reviewed 25 April 2018

We stayed exclusively at HI hotels in five different towns on this trip and would easily rate this as the best. The staff were excellent, the rooms were above expectations for cleanliness and quality of bedding. The hotel is convenient to access but off the...More

Thank jpt51
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 29 April 2018

Good Morning jpt51, First of all we would like you taking the time to leave us this uplifting review of the Holiday Inn Franklin/Cool Springs. Our goal is to do exactly what you have stated. Guest are so important to us and we want your...More

Reviewed 2 April 2018 via mobile

The hotel is new and so that’s never a bad thing to have. But even with it being new and in the brentwood/Franklin area it is sort of missing the mark. It’s in a wonderful area of ton, close to the mall, close to several...More

Thank MatthewRix
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 9 April 2018

Good Morning MatthewRix, First of all we would like to thank you personally for staying with us at the Holiday Inn Franklin/Cool Spring and for taking the time to leave your feedback. Your points will be shared with management. Please contact me when you have...More

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Most Booked Properties in Brentwood
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 142 - USD 197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Brentwood
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
USD 142 - USD 197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Brentwood
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (12)
Room & Suite (23)
Dining (11)
Pool & Beach (3)
Questions & Answers
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Preemom
23 December 2015|
AnswerShow all 8 answers
Response from Kelli A | Property representative |
We do have a restaurant on property and cook everything fresh to order. We have a menu to order your breakfast from and there is a charge. We also feature room service and as always kids eat free.
0
Votes
Cathy C
13 September 2014|
AnswerShow all 2 answers
Response from LayneMatthews | Property representative |
Hello Cathy, It looks like the hotels are very close - according to Google Maps, they are only 1.2 miles apart and only a 2-3 minute drive in soft traffic. We hope to have the pleasure of your company!
1
Vote
Room Tips
"Love the 4th floor"
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"We had a room near the side entrance making it easy to get luggage in and out."
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"they offer a handicap room with double queens beds"
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"It was the time of the Eclipse. We took what we could get...and it was great!"
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