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All reviewsfront deskkeurig coffee potsoftball tournamentgreat hotelmade to order breakfastlarge partiescomfortable bedsking size roomrestaurant optionsbuffet breakfastgeneral managerroom locationlots of places to eatstaff was very friendlynice lobbythe sofa bedclean hotel
Exceptional customer service. Chris and Ben at the front desk were especially nice and accommodating. I highly recommend it. Large rooms, newly renovated, with microwaves and refrigerators in the rooms.
This place seems and feels brand new. It is sparkly and shiny and in the middle of a lot of things in the Cool Springs area. The staff was very friendly and attentive. And the breakfast in the morning was very good.More
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 5 weeks ago
We would like to take this time and thank you for your glowing review of the Holiday Inn Franklin/Cool Springs. It was our pleasure to make sure that your stay was a positve and memorable experience. Looking forward to seeing you again Joe!
Its good for a short stay, if you can have food outside. Both days there was issues in breakfast. In general i am noticing that IHG rewards status is only for earning extra points as IHG properties (leaving a few) just do lip service for...More
1 Thank vashish29
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 2 weeks ago
We thank you for staying with us at the Franklin/Cool Springs Holiday Inn, You are a valued guest as well as a valued Spire Elite member with Ihg, Thank you for leaving us feedback about regarding your previous stay. Please feel free to call...More
We stayed exclusively at HI hotels in five different towns on this trip and would easily rate this as the best. The staff were excellent, the rooms were above expectations for cleanliness and quality of bedding. The hotel is convenient to access but off the...More
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 29 April 2018
Good Morning jpt51,
First of all we would like you taking the time to leave us this uplifting review of the Holiday Inn Franklin/Cool Springs. Our goal is to do exactly what you have stated. Guest are so important to us and we want your...More
The hotel is new and so that’s never a bad thing to have. But even with it being new and in the brentwood/Franklin area it is sort of missing the mark.
It’s in a wonderful area of ton, close to the mall, close to several...More
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 9 April 2018
Good Morning MatthewRix,
First of all we would like to thank you personally for staying with us at the Holiday Inn Franklin/Cool Spring and for taking the time to leave your feedback. Your points will be shared with management.
Please contact me when you have...More
Response from LayneMatthews | Property representative |
It looks like the hotels are very close - according to Google Maps, they are only 1.2 miles apart and only a 2-3 minute drive in soft traffic. We hope to have the pleasure of your company!