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Holiday Inn Franklin - Cool Springs

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Holiday Inn Franklin - Cool Springs
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115 Reviews from our TripAdvisor Community

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Showing 114: English reviews
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Nashville, Tennessee
Reviewed 1 week ago via mobile

Close to Cool Springs Mall and restaurants. Clean and modern hotel. Bathroom and room were clean. Comfortable beds. Refrigerator, microwave and Keurig. Plastic door to freezer kept falling off. Vent fan in bathroom rattled and was very noisy when bathroom light turned on. Bathroom sink and counter modern, roomy and attractive, but you have to squeeze in between toilet to...

Thank Tim A
Reviewed 2 weeks ago

The hotel was very clean and staff was very friendly! My review is for last year but we just booked for CMAfest 2017 to stay here again. We were very busy during our stay but it seemed that we went to the hotel for quick breaks in our activities as rest breaks as opposed to having to go back to...

Thank Bobby C
Reviewed 2 weeks ago

The Holiday Inn Franklin - Cool Springs was a great place to stay. It was extremely clean and the staff was extremely friendly. When we checked in Heather took great care of us and gave us great information about the area. Janay works in the restaurant and made our stay extra special. She called a personal friend to get information...

Thank Rachel D
Southaven, Mississippi
Reviewed 4 weeks ago via mobile

The hotel was easy to locate. We had an amazing stay here. The room was very clean and also very comfortable. The staff were polite. It's basically close to Nashville and everywhere else. We will return.

Thank Ronnita H
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for your kind words and we work hard to ensure you have a good stay and it sounds like we accomplished that. We hope to see you again soon. Thank You. M.Caracciolo GM

Bettendorf, Iowa
Reviewed 18 February 2017 via mobile

This is our second stay here and we will return. Has everything we want for our halfway stop for our trip. Clean, great front desk service and everything needed in this safe upscale community. There is a Publix a few short blocks away and plenty of brew pubs and shopping. Just off I65.

Thank ClintTraveler
Lenoir City, Tennessee
Reviewed 30 January 2017 via mobile

We stayed here with a ball team. Really nice and clean place. Beds are really comfy. The breakfast bar is awesome. Nice gathering place for large parties. The front desk was a little confused but figured it out. Would stay here again.

Thank Dottie47
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for staying with us. We are glad your stay went well and we hope to see you in the future. Thank you. M. Caracciolo GM.

Wake Forest, North Carolina
Reviewed 15 January 2017

Had a wonderful stay at this hotel. Nice lobby. Fitness room centrally located. The rooms are very large and the beds extremely comfortable. Loved it - Chris at the front desk was especially helpful in finding us a "local" restaurant less than 5 minutes from the hotel. We will be back in the area and will 100% stay here again.

Thank Chris H
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for taking the time to let us know how we are doing. We are glad your stay went well. Chris really does a great job with our guests and we are always excited when we read such wonderful comments. Please come see us again when you are in the area. Thank You. M. Caracciolo GM

Pittsburgh, Pennsylvania
Reviewed 11 November 2016

Stayed two nights for business. Nice staff that was very helpful. I am a Spire Elite member and they actually apologized for not having an upgrade available. Rooms are large and clean. Nicely appointed good beds and a nice exercise room. Would stay here again

Thank Biztravr
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for staying with us, we appreciate you being a loyal IHG member and we are glad we could help make your stay a good stay. We hope to see you soon and hopefully can get you upgraded next time. Thank you. M. Caracciolo GM

Reviewed 11 November 2016 via mobile

I went on an overnight business trip with my daughter and we stayed in this wonderful hotel... she had to be at her meeting from 8:30 am to 5:00 pm... the hotel offered a late checkout time of 2:00 knowing she would be busy until 5:00! I e NEVER had such a late checkout time, mush less the hotel offering...

Thank Suzy H
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for staying with us. We are confused as the review reads positive, but the negative, counters what you actually say. Negative was attitude of desk and service, however in the review you clearly state how happy you were with both. We hope to see you soon. Thank you. M. Caracciolo GM

Reviewed 8 November 2016

We were traveling from Michigan to Florida and stopped at the Brentwood cool springs location because of the good reviews. First the good point, the housekeeping here is the best of any HIE I’ve stayed at or any hotel for that matter. The bad points far outweighed the good. At check in there was a TV built into the wall...

Thank Dicar
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Dear Dicar, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We appreciate your kind words regarding our housekeeping service. However, we regret letting you down on some aspects of your stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The all-new Holiday Inn Franklin/Cool Springs puts you in the middle of a superior location with some of the area's best restaurants, shopping and prominent businesses nearby. The hotel has 106 spacious guest rooms that feature a work area and a microwave and mini-fridge along with the traditional Holiday Inn amenities. Enjoy free WiFi throughout the hotel and all guest rooms. Nashville and area attractions are only a short drive away and the hotel provides easy on/off interstate access, plus free parking. The hotel recently completed a multi-million dollar transformation and rebranding, emerging as the all-new, full service Holiday Inn, a hotel with greater comfort and enhanced productivity. ... more   less 

Additional Information about Holiday Inn Franklin - Cool Springs

Address: 1738 Carouthers Pkwy, Brentwood, TN 37027-8038
Region: United States > Tennessee > Brentwood
Price Range: $181 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Franklin - Cool Springs 3*
Number of rooms: 106
Reservation Options:
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Also Known As:
Wingate Inn Cool Springs Hotel Brentwood
Wingate Cool Springs
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Franklin - Cool Springs staff and other travellers.
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Bartlett, New Hampshire

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Questions? Get answers from Holiday Inn Franklin - Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Air conditioning ran wide open for 4 days to keep up but it was also extremely hot during our stay.”
 of 5 bubbles 685bobbyc, 12 Mar 2017 | Read review
“1st Floor - can hear the cars start up in the am.”
 of 5 bubbles DawnS786, 10 Oct 2016 | Read review
“Pool is outdoors if that is an important amenity.”
 of 5 bubbles dclayburg, 23 Aug 2016 | Read review
“I've stayed on every floor. There all good.”
 of 5 bubbles kevin3821, 16 Aug 2016 | Read review
“upper floor at the end for quiet and nicer view.”
 of 5 bubbles Toad727, 27 Jun 2016 | Read review
5 of 5