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All reviews keurig coffee pot softball tournament stayed here front desk kids eat free made to order breakfast great hotel king size room room was clean ihg properties lots of places to eat staff was very friendly cool springs area the sofa bed room rate great customer service breakfast bar
We absolutely love this hotel. We have been staying here since they opened. Chris and the staff are phenomenal. They are so friendly and welcoming that every time we stay, it’s like coming home. The rooms are extremely comfortable. The area where the hotel is...More
1 Thank Curiosity23708
Response from Connector608707, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 4 weeks ago
Wow! Thank you for taking the time and leave us this feedback. You are a valued guest and are so glad that you feel at home when you stay with us at the Holiday Inn Franklin/Cool Springs. We hope to see you again soon. Make...More
This location can’t be beat in the Franklin Brentwood area. It’s convenient to every type of food you’d like and a mall! The rooms are clean and comfortable. The staff is friendly in the checkin and the bar.
The breakfast price of $12.95 seems a...More
Response from Connector608707, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 8 October 2018
We thank you so much for taking the time to leave us your feedback. You are a valued guest and we hope to see you again real soon. Thanks again and make it a great day!
Front Office Manager
It took 3 trips to the front desk to get a key card that worked. We had to change rooms because on employee was taking a break in our assigned room. My wake up call for an early flight never happened.
On the plus side,...More
Response from StephanieA3491, General Manager at Holiday Inn Franklin - Cool SpringsResponded 11 October 2018
Dear Valued Guest -
Thank you for your review. I am happy that the staff was welcoming and accommodating and that the cleanliness of the guest room was acceptable.
However, I am sorry to hear that you experienced challenges during the check-in process. Please feel...More
I was in town for a three day convention and came down with the stomach flu about 4 hours after checking in. The staff was WONDERFUL!! They brought Sprite to my room, offered extra housekeeping, and checked on me throughout the day.
The bed was...More
Response from Connector608707, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 10 October 2018
We would like to thank you so much for leaving your feedback. You are a valued guest and it is awesome to read that your stay was so good and that you were taken care of by the staff during your sickness.
This will be...More
I stay in HI Express properties quite often. I had a small problem in my room and this staff went above and beyond expectations to make sure my stay was pleasurable. Everyone from the GM Stephanie to the manager Matt and Lourdes from housekeeping did...More
Response from Christopher P, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 3 September 2018
We would like to thank you for taking the time and leaving us this great review! Looks like we are on track with what we strive to train our staff to make the guest experience amazing. This will be used as a training tool...More
The all-new Holiday Inn Franklin/Cool Springs puts you in the middle of a superior location with some of the area's best restaurants, shopping and prominent businesses nearby. The hotel has 106 spacious guest …Morerooms that feature a work area and a microwave and mini-fridge along with the traditional Holiday Inn amenities. Enjoy free WiFi throughout the hotel and all guest rooms. Nashville and area attractions are only a short drive away and the hotel provides easy on/off interstate access, plus free parking. The hotel recently completed a multi-million dollar transformation and rebranding, emerging as the all-new, full service Holiday Inn, a hotel with greater comfort and enhanced productivity. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from LayneMatthews | Property representative |
It looks like the hotels are very close - according to Google Maps, they are only 1.2 miles apart and only a 2-3 minute drive in soft traffic. We hope to have the pleasure of your company!