We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Holiday Inn Franklin - Cool Springs

HolidayInn.comUSD 158*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Holiday Inn Franklin - Cool Springs
View Map
{"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

123 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 122: English reviews
Start your review of Holiday Inn Franklin - Cool Springs
 Click to rate
Franklin, Tennessee
Reviewed yesterday NEW

I was there in the hotel with my family for full one week. Had a wonderful time and experienced a great service. Couple of staff members that we enjoyed interacting with during our stay are Janay, Chris and Bill. They went all out to make our stay comfortable and hassle free. Not just during the stay, I did get a...

 Report
Helpful?
Thank WishArora
HOTEL’S FAVOURITE REVIEW
Reviewed 11 November 2016 via mobile

I went on an overnight business trip with my daughter and we stayed in this wonderful hotel... she had to be at her meeting from 8:30 am to 5:00 pm... the hotel offered a late checkout time of 2:00 knowing she would be busy until 5:00! I e NEVER had such a late checkout time, mush less the hotel offering...

 Report
Helpful?
Thank Suzy H
About Hotel's Favourite Review
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for staying with us. We are confused as the review reads positive, but the negative, counters what you actually say. Negative was attitude of desk and service, however in the review you clearly state how happy you were with both. We hope to see you soon. Thank you. M. Caracciolo GM

Reviewed 3 weeks ago

Stayed at this Holiday Inn during a business trip. Loved the whole experience! The hotel looked new. I really liked the contemporary interiors. My room was very clean,including the bathroom. The mattress was comfy. All of the staff was very polite. It was nice to have a restaurant and lounge on site, so I didn't have to go back out...

 Report
Helpful?
Thank Jan B
Orange, Texas
Reviewed 11 April 2017

Great place to stay. The staff was very friendly and very helpful. Room was clean and very comfortable beds. My trip was a quick weekend getaway and I really enjoyed it. Check in went smooth with no problems. I called down to front desk several times and had questions and they were very helpful. Without a doubt, I would stay...

 Report
Helpful?
Thank sbrister
Tennessee
Reviewed 10 April 2017 via mobile

We stayed overnight for my son's DI state competition. The room was clean and updated and the beds were comfortable. The staff was very friendly and the location was convenient to where we needed to be and easy to find. We would stay again.

 Report
Helpful?
Thank A C
Memphis, Tennessee
Reviewed 9 April 2017

We stayed at this hotel a couple of weeks ago during a leisure weekend. We typically stay in a Hampton Inn or Drury Inn. While the staff at this hotel were very nice, the room, bedding, and amenities were no different from a Hampton or Drury except it cost more. In addition, the breakfast (which looked just like the other...

 Report
Helpful?
Thank RestedMomandWife
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Hi RestedMomandWife, Thanks for your recent stay at the Holiday Inn Franklin - Cool Springs, TN, it's nice to hear from you. Friendly service is what we consistently aim to provide and that in mind, I am delighted to know that our staff's level of assistance has positively affected your overall stay and that you've given us a perfect 5/5...

South Lyon, Michigan, United States
Reviewed 5 April 2017 via mobile

My wife and I stayed her returning from Florida and found this location to be quiet, clean and with a different look from other HI's. Check-in was prompt and efficient at about 4:30p. Room was clean, sleek looking furniture and nicely appointed. This location is not an 'Express' so no complimentary breakfast. They do offer a buffet breakfast, about $12,...

 Report
Helpful?
Thank Doug C
A TripAdvisor Member
1 review
Reviewed 2 April 2017 via mobile

I can not say enough good things about the customer service we received!! Billy, in housekeeping, went above and beyond to help us out when we had a child get sick. The front desk service was equally compassionate when we needed extra time checking out.

 Report
Helpful?
Thank A TripAdvisor Member
Cleveland, Ohio
Reviewed 1 April 2017 via mobile

If you're looking to be greeted, after a long day on the road, by the front desk employee taking a personal phone call on her cell phone, then this is your place. If, at 5:45 pm, you want to head up to your room (given to you by said employee on the phone) only to find it still being cleaned...

 Report
Helpful?
1Thank Lisa1495
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Dear Lisa1495, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff, and we also regret the issues you had with the pillow. Reviews like yours are very valuable as they enable us to target areas we need to improve...

Nashville, Tennessee
Reviewed 21 March 2017 via mobile

Close to Cool Springs Mall and restaurants. Clean and modern hotel. Bathroom and room were clean. Comfortable beds. Refrigerator, microwave and Keurig. Plastic door to freezer kept falling off. Vent fan in bathroom rattled and was very noisy when bathroom light turned on. Bathroom sink and counter modern, roomy and attractive, but you have to squeeze in between toilet to...

 Report
Helpful?
Thank Tim A

22 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (20)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (6)
Viewed
Dining (6)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (1)
Viewed
Other (1)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Brentwood
0.6 km away
Holiday Inn Express Brentwood South/Franklin
0.1 km away
Hilton Garden Inn Nashville Franklin / Cool Spring
8.4 km away
Hilton Brentwood/Nashville Suites
Show Prices
Show Prices
Show Prices
1.4 km away
Hampton Inn and Suites Nashville Franklin (Cool Springs)
1.5 km away
Country Inn & Suites By Carlson, Cool Springs
3.4 km away
Drury Plaza Hotel Nashville Franklin
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The all-new Holiday Inn Franklin/Cool Springs puts you in the middle of a superior location with some of the area's best restaurants, shopping and prominent businesses nearby. The hotel has 106 spacious guest rooms that feature a work area and a microwave and mini-fridge along with the traditional Holiday Inn amenities. Enjoy free WiFi throughout the hotel and all guest rooms. Nashville and area attractions are only a short drive away and the hotel provides easy on/off interstate access, plus free parking. The hotel recently completed a multi-million dollar transformation and rebranding, emerging as the all-new, full service Holiday Inn, a hotel with greater comfort and enhanced productivity. ... more   less 

Additional Information about Holiday Inn Franklin - Cool Springs

Address: 1738 Carouthers Pkwy, Brentwood, TN 37027-8038
Region: United States > Tennessee > Brentwood
Price Range: $211 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Franklin - Cool Springs 3*
Number of rooms: 106
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Priceline, Travelocity, Hotwire, Expedia, Hotels.com, Cancelon, Cheap Tickets, HRS and HotelsClick so you can book your Holiday Inn Franklin - Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Wingate Inn Cool Springs Hotel Brentwood
Wingate Cool Springs
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Franklin - Cool Springs staff and other travellers.
2 questions
Ask a question
Bartlett, New Hampshire

See all questions (2)

Questions? Get answers from Holiday Inn Franklin - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try getting hold of Chris.. he will help with the best advice!”
WishArora, 21 May 2017 | Read review
“Air conditioning ran wide open for 4 days to keep up but it was also extremely hot during our stay.”
685bobbyc, 12 Mar 2017 | Read review
“1st Floor - can hear the cars start up in the am.”
DawnS786, 10 Oct 2016 | Read review
“Pool is outdoors if that is an important amenity.”
dclayburg, 23 Aug 2016 | Read review
“I've stayed on every floor. There all good.”
kevin3821, 16 Aug 2016 | Read review
5 of 5
HolidayInn.com
USD 158* /night
View Deal
PricelineUSD 157
Expedia.comUSD 158
Booking.comUSD 158
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates