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Holiday Inn Express Brentwood South/Franklin

8.5 km from Brentwood centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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Apr 2 Apr 3
1 room, 2 adults, 0 children
USD 137*
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8097 Moores Lane, Brentwood, TN 37027
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    02/04/2017 03/04/2017
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    Traveller rating
    Traveller type
    Time of year
    Language
    All reviews home depot moores lane cinnamon rolls friendly customer service hi express slept like babies early january front desk agent a priority club member quiet atmosphere renovated hotel nashville area hard time finding cool springs galleria breakfast was delicious business and pleasure beds were comfortable the breakfast area outdoor pool late at night
    Reviewed 2 weeks ago

    My mom and I recently stayed at this hotel for one night while visiting family in Brentwood. Doyle Parham, who was working at the front desk during our visit, went above and beyond to make sure our stay was great! He truly took time to...More

    Helpful?0
    Response from Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin

    THANK YOU! We love hearing feedback from our guests and are thrilled that you took the time to recognize Doyle for his outstanding customer service. We are so lucky to have such a caring dedicated employee who ensures our guests get the best! Thank you!...

    Reviewed 3 weeks ago

    The lobby is modern and inviting, with very crisp lighting that makes a tired person feel enlivened a bit upon arriving. Further, the front desk personnel, Precious and Doyle, are utterly amazing employees. I never feel less than welcome when there, and they seem to...More

    Helpful?0
    Response from Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin

    WOW! Thank you so much for taking the time to let us know about two of our fantastic employees! We are very lucky to have employees like Precious and Doyle who care so much for our guests and are able to make a lasting impression....More

    Reviewed 3 weeks ago

    My stay at this motel was awful. The room was dirty. Carpet was sticky. Hair all over the bathroom. The floor in bathroom needed mopped desperately. Sheets were really uncomfortable. The sheets had little balls all over them as if they were really cheap and...More

    Helpful?0
    Response from Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin

    Jtownteach, Thank you for taking the time to let us know about your stay. I apologize that we failed to deliver our promise to you. We want every guest to have a clean, comfortable stay with a great breakfast. I apologize that you did not...More

    Reviewed 25 January 2017 via mobile

    Not sure if this place is New or has been remodeled. Very nice. Complaint, very hard to find. It's around behind the Home Depot. The person at the front desk was efficient but not very friendly. Check-in was fast. We would stay here again.More

    Helpful?0
    Response from Nick P, Manager at Holiday Inn Express Brentwood South/Franklin

    Thank you for the 4 star review! We were remodeled to a Holiday Inn Express in 2013! I loved reading that it felt like it had just been completed. The Holiday Inn Express in Brentwood is hard to find the first time, I apologize. We...More

    Reviewed 16 January 2017

    I've been here a few times now and always thought this was a decent hotel for price and value free breakfast etc. On this last visit I have started to notice some items they have not yet addressed like the front door squeeks horribly, my...More

    Helpful?0
    Response from Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin

    Thank you for allowing us to be your home away from home while traveling threw Brentwood! We apologize for the maintenance issues that you have listed during your most recent visit. Please know that we have listened to your concerns and have begun immediate action...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Dry Cleaning
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Photos
    Hotel & Grounds (11)
    Room/Suite (5)
    Dining (5)
    Nearby
    Nearby Restaurants
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    .42 km away
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    Nearby Attractions
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    .56 km away
    Kings Cool Springs - Franklin
    35 reviews
    1.04 km away
    CoolSprings Galleria
    85 reviews
    .81 km away
    Questions & AnswersAsk a question
    fl22016
    pet policy
    26 October 2016|
    Answer Show all 4 answers
    Response from Carlton S | Property representative |
    we are not pet friendly, sorry.
    0
    Votes
    Joanne W
    What is the phone number to this hotel directly?
    26 September 2015|
    Answer
    Response from lvtotravelWyoming |
    615-309-8860
    0
    Votes
    speedthelight
    I was wondering why you have under manager photos a Red Roof Inn pho.to
    14 December 2014|
    Answer Show all 3 answers
    Response from Nick P | Property representative |
    Hi Nick, We were formerly a Red Roof Inn. Our hotel opened as a Holiday Inn Express in May of 2013. I will have to check with TripAdvisor about the photo you are seeing as all I see is our Holiday Inn Express photos. I... More
    0
    Votes
    Room Tips
    "rooms away from the elevators are always best"
    seeingitallthrou2017, 23 days agoRead review
    "Our room was on the back of the hotel and offered a great quiet stay."
    dudewhotravels2010, 2 months agoRead review
    "If on the first floor, it would be best if you are in a room away from an outside door, less noise with door..."
    Darlene S, 4 months agoRead review
    "We were on 2nd floor. Very quiet"
    Paula S, 5 months agoRead review
    "find Doyle Parham. he is your man"
    Brian B, 6 months agoRead review
    "Rooms are clean and roomy"
    davecraig24, 7 months agoRead review
    "Great A/C, comfortable beds and Awesome Friendly Service!"
    Sanabrb, 7 months agoRead review
    "Hotel location - behind busy shopping area - is extremely hard to find"
    Jim L, 7 months agoRead review
    "Ask for Doyle!"
    skippersexton, 7 months agoRead review
    "I don't believe there are any bad rooms in this hotel. It is on a quiet cul-de-sac surrounded by a..."
    travelingmom96, 8 months agoRead review
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