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All reviewshonor systemfront deskroom was cleanfull kitchenkitchen itemsdvd playeran extended stay hotelquiet areabusiness areaoffice parkone night staywould stay here againcoffee makerroad tripgreat roomnice stayhome away from home
We selected this hotel because they would allow our cats for a small fee. While our room has a little wear and tear, it was clean and very comfortable. Our cats even made themselves right at home. The front desk was very kind and helpful...More
I always stay at this hotel when traveling for business in Brentwood, TN. I have found that for the price, it is a better value than many of the hotels in the area. It is very affordable, but it has always been clean when I...More
Audrey at front desk is top notch!!
But the room wasn't as clean as expected and the heat/ac did not function properly. A nice plus was the free laundry! The non-room property was clean inside and out. The area was quiet. Some mini malls nearby...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Nashville BrentwoodResponded 1 week ago
I appreciate you for staying at Candlewood Suites Nashville Brentwood and for giving us your thoughts about your recent visit.
I'm sorry to learn that the room condition and air-conditioner negatively affected your stay. Your pointers will help us identify specific areas to...More
My wife and I stay at a lot of Candlewood Inns and were looking forward to this one until we arrived at the front desk. I had already unloaded the car onto the luggage cart (I take EVERYTHING out of the car) and was greeted...More
Thank Jeff S
Response from IHGService, Guest Relations Manager at Candlewood Suites Nashville BrentwoodResponded 2 weeks ago
Hi Jeff S,
Thank you for your review and for staying with us. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in an effort to...More
No person at front desk so check in took 15 minutes with no apology for absence. Asked for restaurant list and although 50 restaurants close by, I was just give a book for Franklin. Bad service. Room okay. Hotel showing wear and tear. Very noisy.More
1 Thank marvlieberman
Response from IHGService, Guest Relations Manager at Candlewood Suites Nashville BrentwoodResponded 26 March 2018
Thank you for your recent stay and for taking the time to write a review. While I am pleased to read that you found the value of your stay to be good, it is regrettable that the service you received at check-in, hotel...More
Response from Michael C | Reviewed this property |
Since Candlewood is an IHG hotel, I would first go to the IHG website and pay them a compliment and then ask if you can purchase a pillow. I assume they purchase in bulk from a supplier who may or may not sell them retail.