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Extended Stay America - Nashville - Brentwood

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69 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Nashville - Brentwood
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Showing 69: English reviews
Downers Grove, Illinois
Reviewed 23 April 2014

We had called the toll free number to make a reservation in the Nashville area and were booked at this location. Upon check in we found the room to be very dingy, old and in disrepair. And, it smelled. (We'd requested VERY non-smoking, but apparently they'd booked us in a smoking room) The saving grace of this experience was the...

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Helpful?
1Thank Candace F
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review

Candace - I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies. I met with our staff, and we will take immediate action to ensure that each guest room is fully inspected upon check in to ensure this issue is not repeated in the future. We continually work...

Orlando, Florida
Reviewed 16 January 2014

My husband and I checked in October and we stayed 2 months. We had to wait for the housekeeping to get the room clean. Which was very long time. The lady upfront Evelyn was very courteous and helpful during our stay. We had good high speed, spacious room with a kitchen, and there were places to go close by. The...

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Helpful?
Thank rbjllj
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood, responded to this review

Thank you for taking the time to share your experience. I’m so pleased to learn that you enjoyed our friendly staff, especially Evelyn. Also, I’m glad to hear that you enjoyed the fully-equipped kitchen and free Wi-Fi inside of your spacious, clean suite. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights....

Grass Valley, California
Reviewed 19 September 2013

I booked this room through Expedia for $50 per night. If I had to pay more, I might have expected a cleaner facility. The room layout was nice. I was alone, but it would be fine for 2 people (maybe a child or 2 as well). The walls seemed solid, I couldn't really hear anyone else. My coffee pot was...

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Thank MamaPelly
Knoxville, Tennessee
Reviewed 14 June 2013

Check in was a nightmare as clerk told me about how bad the uniforms were with long sleeves, how little she was paid, how hot it was, and how bad her father and her family were. Took quite a while. Got a smoking room instead of the requested non-smoking room. Exercise room a mess, laundry room had several broken down...

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Helpful?
2Thank Zach S
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review

Zach - The staff and I read your comments about your stay with us. The situation you described regarding your check-in experience is truly regrettable. We are very sorry. Your comments were reviewed by the staff, and we are going to coach our associates on providing better customer service to make sure your experience is not repeated. The situation with...

Memphis, Tennessee
Reviewed 13 May 2013

Arrived on Friday evening. The bed was unmade (looked like someone rolled out of it), room smelled like urine, the sofabed had large cigarette holes on it (supposed to be a non-smoking room), trash was on the room desk, mold/vomit stuck on the sofabed, hallways were dirty and lined with trash. Immediately called the Front Desk. They suggested we buy...

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3Thank L166
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review

Beth - Thank you for the feedback about your stay at our hotel. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have reviewed your comments with our housekeeping staff to ensure your experience is not repeated. As well, I truly apologize for...

Atlanta, Georgia
Reviewed 8 May 2013

I usually like extended stay hotels. This hotel wasn't really the original extended stay and was converted from some other hotel. The site claimed that renovation has been done recently, but wasn't really much renovation. Kitchen was poor and I wanted a bigger room, so I was put in a handicapped room. They are two extended stay next to each...

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1Thank hnpasha
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our property did not meet your expectations. Please accept our most sincere apologies. We continually work to improve our hotel, so I really appreciate you providing us...

Navarre, Florida
Reviewed 7 May 2013

If you're only planning on using your hotel room for showering and sleeping, then this is a great deal. We spend the majority of our time in a new city out and about exploring and never stay in our hotel more than 8 or 9 hours at a time (to sleep and shower, lol). Couldn't ask for a better bargain,...

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Helpful?
1Thank kshowalter21
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review

Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about the staff; however, we apologize that the slight smoking odor made your stay unpleasant. Your comments were reviewed by the staff, and we are disinfecting as needed in order to ensure your experience is not repeated. I am grateful for the feedback you...

Nashville, Tennessee
Reviewed 6 May 2013

Stayed at 9025 Church location which is a huge difference from the 9020 Church location. The pictures on the internet are of the updated rooms found at "some" locations- but not this one. Our room was very dirty---coffee cups in the cabinet with coffee dried to them, mold in the kitchen with tons of grease, cigarette burns on the blankets....

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Helpful?
3Thank CAB2013
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that the level of cleanliness in your room was not in line with our company's standards. Please accept our apologies. As this hotel’s manager, I can assure you that I have shared your review with our housekeeping staff to ensure your experience is...

Mount Pleasant, Tennessee, United States
Reviewed 7 March 2013

I love this hotel. I stay here every time I come to town if they have anything open. They are always so accommocating and willing to work with me if I need early or late check in. Betty handled both my arrival and checkout smoothly and efficiently. She is always so friendly.1

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Thank Sabrina N
Allen M, Manager at Extended Stay America - Nashville - Brentwood, responded to this review

"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Nashville - Brentwood. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are...

Reviewed 12 February 2013

I Love this place I feel just like I'm at home and every time I'm in town I stay here. Everyone is always so nice and attentive. The rooms are large and accomodate me and my dogs very well! I Love this hotel

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Thank jstarr25
Allen M, Manager at Extended Stay America - Nashville - Brentwood, responded to this review

"Thank you so very much for your glowing review of Extended Stay America Nashville - Brentwood. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Nashville - Brentwood

Address: 9025 East Church Street, Brentwood, TN 37027 (Formerly Studio Plus Deluxe Studios - Nashville - Brentwood)
Region: United States > Tennessee > Brentwood
Price Range: $108 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Brentwood 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Studio Plus Brentwood
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Questions & Answers

Questions? Get answers from Extended Stay America - Nashville - Brentwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good luck on getting a room with no fleas.”
 of 5 bubbles davidnV4378MB, 26 Nov 2016 | Read review
“The "deluxe" suite is worth the few extra dollars.”
 of 5 bubbles AmyR747, 26 Nov 2016 | Read review
“Rooms on the first floor have access to the back parking which is nice.”
 of 5 bubbles RelaxMan, 6 Sep 2016 | Read review
“If you need wifi do not come here.”
 of 5 bubbles shows01, 23 May 2016 | Read review
“affordable, but expect bad customer service”
 of 5 bubbles erinsmakeupdesigns, 16 May 2016 | Read review
5 of 5