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MainStay Suites Rapid City

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MainStay Suites Rapid City
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343 Reviews from our TripAdvisor Community

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Showing 338: English reviews
Reviewed 7 September 2016 via mobile

This is a comfortable hotel on the first night only -- if you stay multiple days you can expect NO SERVICE in your room. Upon complaining that the room was not serviced we were told that they only clean the room once each 5 DAYS!!! We will not use this chain again and can't recommend it to anyone.

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Helpful?
Thank Duane L
Reviewed 6 September 2016

We stayed in a King Suite for the entire time we were vacationing in the Black Hills. The location was great for us- it is on the North side of Rapid City. Every day I think we had our room cleaned and towels replaced. There was a full size fridge and freezer with an ice machine. Our room also had...

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Thank Alyssa M
Europe
Reviewed 2 September 2016

Stayed here for 4 night during really top (and expensive) season in Rapid City. This is new property just next to I-90, and it is a nice one, although some improvement could be still made - breakfast choices are very limited, and sound insulation is poor.

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Thank PremiumFlyer74
Waterford, Wisconsin
Reviewed 1 September 2016

Since my daughter had lived in one of these in Milwaukee for almost a year, we were pleased to see one available and reasonably priced. Even though this one seemed newer the room was about half the size with virtually no storage except a small chest of drawers--useless for luggage. We had to put suitcases on the table. The kitchen...

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Thank Hillary C
Traverse City, Michigan
Reviewed 31 August 2016

Great location. Construction in the area, but we couldn't hear it from the hotel. Great rooms, comfortable beds, nice closet area near bathroom, great kitchen area. Complaint: the room hadn't been vacuumed (toenails and popcorn on the floor -- yuck!) and there were no towels or soap in the bathroom. When I mentioned it to the front desk, he wasn't...

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Thank JenTC89
Floral City, Florida
Reviewed 30 August 2016

Efficient and pleasant employees who go beyond what is expected, excellent free breakfast, beautiful rooms, nice bistro in sister hotel next door. Nice pool and hot tubs. And fresh baked, warm cookies!

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Thank Kathy P
Grand Meadow, Minnesota
Reviewed 23 August 2016

The hotel charged us $300 for a tv we had used from a Wednesday to a Sunday and when we left we turned it off. Then they told us it didn't work and they had to throw it away. We called four times to get a hold of the manager. The fourth call they told us she left. A half...

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1Thank jeredgehling
Yorba Linda, California
Reviewed 22 August 2016 via mobile

Stayed here 4 nights. Highly recommend it. Full frig, microwave, dishwasher, small stove. Large king size bedroom with couch and kitchen area. Lots of room to spread out. Breakfast each day. Pillows are small squares but I always travel with my own pillow.

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Thank klebrecht
New Jersey
Reviewed 15 August 2016

Room: spacious Bed OK. Pillows : too small . Shower : not very good. Towels : rough , thin and old. Soap dish : with some old soap stuck on it when we arrived. Ironing board : the cover with stains on it. Staff: not too friendly. We will not stay again

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1Thank Delga
Minneapolis
Reviewed 11 August 2016 via mobile

Stayed at Mainstay in July for 4 nights on our SD trip. The rooms were nice and average size. Loved having the kitchen! The morning breakfast was fairly typical of other hotels but included in the stay and enough for everyone. The pool was really small but otherwise the hotel fit our needs on the trip.

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Thank Allison J

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about MainStay Suites Rapid City

Address: Outfitter Road Next to 3231 E. Mall Drive, Rapid City, SD 57703
Region: United States > South Dakota > Rapid City
Price Range: $68 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Rapid City 2.5*
Number of rooms: 97
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Hotel Style:
#5 Family Hotel in Rapid City
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites Rapid City staff and other travellers.
9 questions
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Rockland, Maine
Fountain City
3 months ago
Rockland, Maine

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Questions? Get answers from MainStay Suites Rapid City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good views from this hotel. Try to get a room on the end of the building so you have less chance of noisy neighbors.”
 of 5 bubbles 949terryj, 31 Dec 2016 | Read review
“A room on the far side of the highway would be quieter for road noise.”
 of 5 bubbles judistevewest, 19 Oct 2016 | Read review
“Just ask for what you want; they are very helpful and accommodating.”
 of 5 bubbles uptownmom1, 10 Oct 2016 | Read review
“Call ahead before you get to Rapid City for exact directions.”
 of 5 bubbles lindahO5452IK, 8 Oct 2016 | Read review
“Ask for NEW towels”
 of 5 bubbles Delga, 14 Aug 2016 | Read review
5 of 5