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Extended Stay America - Charleston - Mt. Pleasant

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Traveller (6)
Room & Suite (8)
Dining (2)
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Overview
  • Excellent28%
  • Very good34%
  • Average22%
  • Poor7%
  • Terrible9%
Travellers talk about
“granola bars”(7 reviews)
“room was clean”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Charleston - Mt. Pleasant
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Charleston - Mt. Pleasant
Special Offer: Save up to 10% TODAY!
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Rooms
8 Jul.9 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (111)
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All reviewsgranola barspackaged muffinsroom was cleansullivan's islandclean place to staywhole foodssmall kitchenisle of palmsstove topfishing piertrader joesfantastic locationfull kitchensafe areaminute driveacross the riverwaterfront park
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1 - 5 of 107 reviews
Reviewed 2 weeks ago

I stayed in the Extended Stay America in Mount Pleasant, SC for 40 days while waiting to move into my new apartment complex in the area. The amenities included met all of my needs, and I was able to cook and do laundry easily during...More

Thank amcmullen11
Response from 00esa, Manager at Extended Stay America - Charleston - Mt. PleasantResponded 2 weeks ago

Thank you for choosing us. We are glad you had an overall pleasant stay with us. However, we apologize for the rude behavior of one of our staff members. This is not the impression we like our guests to leave with. Your feedback will be...More

Reviewed 4 weeks ago via mobile

If I could rate Zero I would;no option. The bathroom was not cleaned, had an odor, sink clogged, attempted to get issue addressed no front attendant available. The next morning when checking out I mentioned my unpleasant stay to the manager Joy. She denied that...More

Thank Jackie W
Response from 00esa, Manager at Extended Stay America - Charleston - Mt. PleasantResponded 4 weeks ago

Jackie, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is...More

Reviewed 8 April 2018

Between the dark hallways, the musky smell, and the possessed elevator, this place could scare Halloween. The hotel is very outdated. No stationary was provided to jot down notes. Our sheets had something black smudged on them. The TV remote had something sticky on it....More

Review collected in partnership with Extended Stay
Thank danielpQ1501EP
Response from 00esa, Manager at Extended Stay America - Charleston - Mt. PleasantResponded 11 April 2018

Daniel, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and...More

Reviewed 27 March 2018 via mobile

Most staffs looked tired, stressful and not welcoming. No room service for 3 nights. Room is noisy and waking you up whenever someone closed next rooms door. Have a great time in Charleston but this is a real minus of the trip.More

Thank Viet N
Response from 00esa, Manager at Extended Stay America - Charleston - Mt. PleasantResponded 27 March 2018

Viet, we are sorry you and your family were inconvenienced by the noise from the guests next door. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Your...More

Reviewed 10 March 2018

Poor service, poor plumbing. Asked for kitchen item to be brought to "our suite". Sure thing! Never arrived. Toilet broke the next morning. We were told the plumber would not be in until Monday. Leaving us just hours before a wedding. Never bothered to even...More

Review collected in partnership with Extended Stay
1  Thank Patty H
Response from 00esa, Manager at Extended Stay America - Charleston - Mt. PleasantResponded 10 March 2018

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
USD 112 - USD 194 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 112 - USD 194 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (6)
Room & Suite (8)
Dining (2)
Questions & Answers
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Lisa K
2 July 2017|
AnswerShow all 2 answers
Response from MadameLucyLou | Reviewed this property |
Not quite sure!! There was a pull out couch...
0
Votes
brindlelover28
14 September 2014|
AnswerShow all 5 answers
Response from 4Rtrip | Reviewed this property |
I do believe they are but I don't know about the fees and restrictions.
0
Votes
Room Tips
"get a top floor away from elevator to minimize noise"
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"We were on the 3rd floor which was quiet."
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"because of our dog we stayed on the first floor as it was easier to get outside for walks."
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"I didn't like the fact that the hotel houses local construction workers."
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