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All reviewsroom was cleanshopping and restaurantscinnamon rollsnice stayfree breakfasta great place to staybagelsdesk clerkbreakfast was excellentparking lotcookiesexcellent customer serviceone night staywould stay againstarbucksreport
This is a noisy, tired old Holiday Inn Express, she's see her better days. Furniture and fixtures are very dated and heavily worn. The staff was courteous, service was good, breakfast was above average.More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 14 April 2015
Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. It's nice to hear that you enjoyed our breakfast offering and were pleased with the service delivered to you. However, please accept my apologies that you didn't...More
I was disappointed overall at this location. Upon check-in, I was assigned the room type but on a first floor versus my profile of highest floor and near an ice machine. I would have had to downgrade to only go up one floor. When I...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 11 April 2015
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your high score in service.
However, we’re sorry we fell below your expectation regarding the room arrangement and condition and...More
I have been using tripadvisor for some time but have been remiss in doing reviews - however, the staff at this hotel were so friendly, kind, and hospitable I had to take the time to write a favorable report. I was shocked when I saw...More
So to start my fiance and I where staying 3 night in the hotel in a King Suite, but decided to show a night early. My fiance called about nine hours before we wanted to show up and they said its was no problem and...More
2 Thank Chelsea F
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 28 February 2015
Dear Chelsea J.
First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have...More
We've stayed here several times and had pleasant experiences. The beds are comfortable, rooms neat and clean. The staff is very attentive and pleasant. I ordered eggs Benedict for breakfast and was very disappointed. The cook came out; was very apologetic, said he'd never made...More