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Hilton Head Marriott Resort & Spa

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Hilton Head Marriott Resort & Spa
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1,820 Reviews from our TripAdvisor Community

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Showing 1,802: English reviews
Reviewed 19 August 2014

Cannot say enough about how we were treated. Front desk upgraded us to a huge ocean front suite, with 2 balconies. probable the size of 3 standard hotel rooms. decided to stay an extra night and they gave us a very good rate as a result. Pool manager bought us a couple of drinks.....very friendly staff. you cannot go wrong...

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Helpful?
Thank Chris B
Atlanta, Georgia
Reviewed 19 August 2014

Terrible experience. As a Platinum Premier, I stay at Marriotts across the country. This is one of the worst and we won't be back. It started with the concierge calling us on before our stay to warn us about the outdated features of the hotel and informing us that "this isn't the Ritz Carlton, so don't expect that." What a...

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1Thank Jason K
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Dear Jason K, First, as a Platinum Marriott Rewards member we want to thank you for staying loyal to our brand. Second, and most importantly, I would like to apologize for your recent stay. While we try to upgrade our most loyal customers as often as possible, there are some instances in the summer during our busiest times when those...

Asheville, North Carolina
Reviewed 16 August 2014

The first problem was trying to find the hotel. I made reservations for the Marriott Resort & Spa, but all the signage reads Marriott Beach & Golf Resort. Anyway, we checked in alright but when we got to the room, we were appalled. Having a child with us, my husband checked under the beds for safety reasons and found an...

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2Thank j121309
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Dear J C, Thank you for taking the time to give us some feedback over your recent stay. We are always looking for ways to improve and I appreciate you helping us get better. I want to apologize about the items that were found under the bed. I completely agree that this is unacceptable and we will be taking these...

Atlanta, Georgia
Reviewed 16 August 2014

We started out with reservations not being correct when we arrived. I am a gold member with Marriott and stay over 50 nights a year on average. This hotel is old and rooms and halls not clean. First room was noisy so we were moved. Second room was just disgusting nasty. The sofa had spots all over it and the...

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Helpful?
2Thank R S
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Dear R S, Thank you for your loyalty to Marriott. We appreciate you taking the time to give us some feedback over your recent stay. First off, please allow me to apologize about the issues you faced during check-in. I am not sure how the reservations got mixed up but let me assure you that this is not a typical...

Philadelphia, Pennsylvania
Reviewed 16 August 2014

Room was run down. Housekeeping horrible. Overpriced for the service. Ceiling and walls in rooms need to be cleaned. Shower leaks. Valet service was awesome. I would not stay here again.Spa was wonderful, but they didn't have enough people to do manicures and pedicures, so they could not accommodate

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Thank ldg1234
St. Paul
Reviewed 15 August 2014

Aug. 12 stay - couldn't wait to leave the room after a musty night stay. For a Marriott Resort we did not expect to see poor conditions in the rooms. First room needed a new sink drain after entering the bathroom to find a sink full of dingy water...engineer came to fix after he left, went to use the toilet...

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Helpful?
Thank KrisFlanagan
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Dear KrisFlanagan, Thank you for taking the time to provide feedback to our management team as we take these concerns very seriously and make every attempt to resolve these issues before they negatively affect our future guests. Please be aware that I have forwarded your concerns to the appropriate members of our team to ensure they are solved. We are...

New York City, New York
Reviewed 14 August 2014

Having stayed many times at the Marriott hotel in Myrtle Beach, I was looking forward to this trip in Hilton Head. The hotel needs a major reno. We stayed three nights. Every time I rode the elevator, I saw the same smudges on the door. I was tempted to clean them up. The size of the room is decent. The...

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Helpful?
Thank avid_traveler314
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Dear avid_traveler314, First, and foremost, thank you for your feedback from your stay. We are always looking to exceed and without guest comments we would not know where we may need improving. I would like to extend my deepest apologizes for the extended wait time for your room as we make every effort to have your room ready when you...

georgia
Reviewed 14 August 2014 via mobile

We enjoyed this place enough to return the following weekend! Friendly staff, clean rooms and common areas, a cool pool and beautiful beach! Was not over the top nice for the money BUT for beach digs I would surely stay again!

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Thank drmomGA
Cleveland, Ohio
Reviewed 14 August 2014

We have stayed at this resort several times before our last visit and we were always satisfied. However, during this trip, we found that it was no longer the hotel that we knew and loved. We arrived late and quite frankly too tired to do anything but sleep. Unfortunately, we were given a room on the third floor which overlooks...

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2Thank FLTraveler887
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

FLTraveler887, Thank you for taking the time to provide our team with feedback concerning your stay. We do take all your comments very seriously and have address these concerns with Housekeeping and our Pool teams to ensure that our future guests will not experience the same issues. It is my hope that you will give us another chance in the...

Fishkill
Reviewed 11 August 2014

Condolady pretty much summed it up. We had planned on staying at this Marriot for the week and only lasted one night! From the moment we arrived, we knew we had made a mistake! The whole place smelled, it was obvious it had not been updated in 15 years, the floors, furniture, walls were filthy!! We walked into our room...

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Helpful?
2Thank Fjp208
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Dear fjp208- Thank you for choosing to spend time at the Hilton Head Marriott Resort and Spa. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize. I'm terribly sorry about the issues you and your family experienced, and I assure you that your comments will be passed...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more   less 

Additional Information about Hilton Head Marriott Resort & Spa

Address: 1 Hotel Cir, Hilton Head, SC 29928-5146
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: $254 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Head Marriott Resort & Spa 4*
Number of rooms: 513
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia and Hotels.com so you can book your Hilton Head Marriott Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Head Marriott Resort And Spa
Hilton Head Marriott Hotel Hilton Head
Marriott Hilton Head
Hotel Style:
#5 Luxury Hotel in Hilton Head
#5 Spa Hotel in Hilton Head
#6 Top resorts Hotel in Hilton Head
#9 On the Beach Hotel in Hilton Head
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Head Marriott Resort & Spa staff and other travellers.
26 questions
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Questions? Get answers from Hilton Head Marriott Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor with ocean view is the best - 7th floor and above”
 of 5 bubbles JST300, 11 Jan 2017 | Read review
“Request oceanfront”
 of 5 bubbles muffeykat, 25 Dec 2016 | Read review
“Not sure if you can get away from the loud door closings”
 of 5 bubbles Trippsdad1983, 15 Dec 2016 | Read review
“High room oceanfront for the view and sound”
 of 5 bubbles gurk123, 7 Dec 2016 | Read review
“Get an oceanview room here on a higher floor”
  • View from the Beach
  • Parking view. Ocean view would be better and it could be worth the extra bucks
  • Good amenities, expected for this hotel category
  • Bathroom could be better than this that looks like a 3 star bathroom.
 of 5 bubbles CarlosMauricioM, 25 Nov 2016 | Read review
5 of 5
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