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Hilton Head Marriott Resort & Spa

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Hilton Head Marriott Resort & Spa
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1,800 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Head Marriott Resort & Spa
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Showing 1,782: English reviews
Landrum, South Carolina
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 August 2014

Okay, overall Marriott is an outstanding hotel in any city. This particular hotel could use some updating in the rooms. For $249 a night it would be nice to have a towel bar in the bath, a microwave in the room, and cleaner carpet. I was lucky enough to spend my time with a relative here in a conference so... More 

Helpful?
1 Thank kimmieSC
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Thank you for choosing to spend your time with us. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize. I’m terribly sorry about the issues you encountered during your stay. I hope that with our renovations coming this fall, all of those concerns will disappear. Thank you... More 

Syosset, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2014

Upon arrival we were given a horrible smelling room with a door that didn't close (had to be lifted by 2 people and pushed into place), a urine stained mattress on the pullout bed that my children were supposed to sleep on. After complaining we were given a new room, that one had bugs 2 to 3 inches big jump... More 

Helpful?
2 Thank Dawn S
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Thank you for staying with us and taking the time to give us your feedback. I'm terribly sorry about the issues you encountered during your visit us. I completely understand how frustrating those issues must have been. For your rooms, there is no excuse and I sincerely apologize that you had to endure the issues along with the stress of... More 

Virginia Beach
Level Contributor
65 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 August 2014 via mobile

I booked two rooms for me and family. The front desk was very nice and moved me to adjoining rooms on higher floor although no view. As Platinum level I received food / drink coupons which was nice. Rooms do need updating and did not have the Marriott upscale feel. The rooms were clean with spacious bathrooms. The pool bar... More 

Helpful?
2 Thank Bear55
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Thank you for taking the time to provide us with your valuable feedback. We are always looking for ways to improve in any and every area of the hotel. I'm pleased to see that the employee services throughout the property were excellent and to your satisfaction, and also that you enjoyed our outdoor facilities and beach access. As you are... More 

Charlotte, North Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2014

This was the third and final time that we will be staying here. We had booked a premium ocean-front king room, but were told when checking in by the manager at the front-desk that the room that we had reserved was in fact not available. We instead were given an ocean-front double. We were also told by the manager that... More 

Helpful?
1 Thank mandricnally
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Thank you for choosing to spend your time at the Hilton Head Marriott Resort and Spa. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize. I’m terribly sorry about the issues you encountered upon check-in. It must have been terribly frustrating for you and your family to... More 

Denver, Colorado
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2014

On a recent road trip, we stayed at the Marriott Resort & Spa at Hilton Head. We got a great deal on the room, so that really factors into my overall review: I think that had we paid more, I'd have been disappointed. The resort has the standard amenities one would expect, so what REALLY stood out to me during... More 

Helpful?
1 Thank SuperN0VA
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Thank you for your positive feedback. Our staff is some of the best around and we continually train and hold our associates to the highest standards. Some of the hiccups you mentioned will be addressed during our renovations. We will be updating our rooms starting this fall. As for the fire alarm, it certainly is an inconvenience and we sincerely... More 

Northville, Michigan
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

This hotel is in a fantastic location, right on the beach. Being in Hilton Head, I had expected it to be nicer than what we previously had in Myrtle Beach. Here were the issues: The bad... * Rooms are definitely dated and need an update * The pool was closed for over a day with no warning * The fitness... More 

Helpful?
Thank CosmoVictors
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Dear CosmoVictors, Thank you for your feedback on your recent stay at the Hilton Head Marriott Resort and Spa. We appreciate any and all feedback that we receive from our guest, in hopes that we can only improve ourselves with each visit. Thank you for your positive comments over our location and kids activities. We strive to excel so it... More 

Kettering, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2014 via mobile

We just spent 5 nights at this hotel. The view and location are amazing, beach access couldn't be better. Was disappointed with the pukes of towels and uncleanliness around the pool, but it was extremely busy. Rooms are huge, upcoming renovations will be great. Was upset with wifi, didn't work the entire time, but they did reimburse the resort fee.... More 

Helpful?
Thank Steve D
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Dear Steve D, Thank you for choosing to spend your vacation at the Hilton Head Marriott Resort and Spa, we appreciate your loyalty. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize. I'm pleased to see that the beach and pool areas throughout the property were enjoyed... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

We have stayed here for many years and this will be our last. The property is very run down and worn. The pool water was green and had to be drained and refilled which last two days. We were told so many different times that it would be up and running. The pool was still green after all the work... More 

Helpful?
1 Thank Kathy S
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Thank you for choosing to spend your time at the Hilton Head Marriott Resort and Spa. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize. I’m terribly sorry about the issues you encountered during your stay. It must have been terribly frustrating for you and your family... More 

Toledo, Ohio
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2014

We had a ocean front room on the 5th floor. Great view...that was about the best we could report. The room was damp and musty. The staff chalked it up to the hot and humid summer and previous guests who probably left the balcony door open. I don't think so. We were there for five nights and the room never... More 

Helpful?
Thank Mark T
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Thank you for choosing to spend your time at the Hilton Head Marriott Resort and Spa. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize. I’m terribly sorry about the issues you encountered during your stay. It must have been terribly frustrating for you and your family... More 

Louisville, Kentucky
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2014

My family has come here for the final two nights of our Hilton Head vacation for the past 8 years. We have always looked forward to the great pool, ambiance, and the beach. This past weekend we were greatly shocked to see that the rooms have yet to be improved AT ALL -they not only look the same, but some... More 

Helpful?
1 Thank qdog0413
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review

Dear qdog0413, Thank you so much for your feedback over your recent visit, and also, thank you for your loyalty to Marriott. Without feedback from our loyal guest we may not see in where we need to make improvements. I'm terribly sorry that you were disappointed in your stay this year, but very happy to see that we can count... More 

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Island View King Room (21)
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more   less 

Additional Information about Hilton Head Marriott Resort & Spa

Address: 1 Hotel Cir, Hilton Head, SC 29928-5146
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: $231 - $546 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Head Marriott Resort & Spa 4*
Number of rooms: 513
Reservation Options:
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Also Known As:
Hilton Head Marriott Hotel Hilton Head
Hilton Head Marriott Resort And Spa
Marriott Hilton Head
Hotel Style:
#5 Luxury Hotel in Hilton Head
#5 Spa Hotel in Hilton Head
#6 Top resorts Hotel in Hilton Head
#9 On the Beach Hotel in Hilton Head
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Head Marriott Resort & Spa staff and other travellers.
26 questions
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Questions? Get answers from Hilton Head Marriott Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an oceanview room here on a higher floor”
  • View from the Beach
  • Parking view. Ocean view would be better and it could be worth the extra bucks
  • Good amenities, expected for this hotel category
  • Bathroom could be better than this that looks like a 3 star bathroom.
 of 5 bubbles CarlosMauricioM, 25 Nov 2016 | Read review
“Ocean Front and above 4th floor are terrific.”
 of 5 bubbles Dusibello, 24 Nov 2016 | Read review
“The ocean side would be best, a higher floor could get you a better view”
  • Comfy beds
  • Good coffee, easy to make
  • Robes!
  • Fridge and Safe
 of 5 bubbles SammanthaA, 12 Nov 2016 | Read review
“best views are in the middle building for single bedrooms”
 of 5 bubbles aBoyinTheBox, 9 Nov 2016 | Read review
“Wish I had some!”
 of 5 bubbles ValerieO315, 6 Nov 2016 | Read review
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