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The Westin Hilton Head Island Resort & Spa

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The Westin Hilton Head Island Resort & Spa
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1,464 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

This hotel had no customer service for overcharging me for booking direct to the hotel. I referred several other friends who booked through third-party online sites and they were charged $100 less per night. Make sure not to pay astronomical prices booking direct to this hotel. Guest were so loud next to us we didn't get to sleep til 4am....

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Helpful?
Thank allykatts
Beaufort, South Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 10 February 2017

What a beautiful hotel! My husband and I only stayed for one night to attend his Marine Corps ball. The room was very new, clean, and spacious. Our room wasn't even a beach view but from our balcony we had a nice view and I could still see some water. The robes in the bathroom were a nice touch and...

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Helpful?
3Thank dgdeppen
About Hotel's Favourite Review
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your stay at The Westin to attend the Marine Corps Ball. It was great to know the guest room met your expectations for a clean, spacious room and that you also enjoyed the beautiful view. Luggage service is always complimentary for our guests, and our staff is always happy to assist. Due to insurance...

Murfreesboro, Tennessee
Reviewed yesterday NEWvia mobile

Right on the ocean with a great pool area. Staff are all very pleasant and helpful. They are building a wedding venue so the construction noise is annoying. Our room was updated and clean. The best part was the massage with Terry! The perfect deep tissue massage. A must while you are here.

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Helpful?
Thank skkusch
Washington DC, District of Columbia
Reviewed yesterday NEWvia mobile

This is a really nice hotel and as Starwood hotel preferred members, they graciously upgraded us to an ocean view room. We took advantage of Westin's stay 3 nights and get the 4th night free and a $50 credit for incidentals. I'd recommend this hotel, but with a few things to flag. They informed us at check in that they...

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Helpful?
Thank bigcitygurl_13
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your recent stay at The Westin. Delighted that you enjoyed nice guest rooms, great food, and a wonderful massage experience with Deedee in the Heavenly Spa. Please accept my sincere apology for the projects related to Hurricane Matthew which were unavoidable during your stay which will be completed in the near future. We will...

Orlando, Florida
Reviewed 4 days ago NEWvia mobile

A superb 4 star hotel on the Atlantic Ocean on Hilton Head Island that o would definitely stay at again. Beautiful pool area that could only be improved with more cabanas and pool side service. Nevertheless, the pool area is beautiful and just a couple hundred feet from the ocean. The rooms are nice - but just one step below...

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2Thank Steve T
Essex, Connecticut
Reviewed 4 days ago NEWvia mobile

There are some very positive elements here. The expansive courtyard has three lovely pools and an oversized hot tub. The landscaping and layout are impressive. It's a short walk to the beach which is great for walking. It is hard packed and level. Head north (left) toward the breakwater to see dolphins near the shore. Inside the hotel, there are...

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Helpful?
Thank JackX729
Ohio
Reviewed 4 days ago NEW

This hotel is dated and under construction. Constant noise on the roof and painters in many of the common areas. The sad part is the overall construction is very sloppy, as you can see from the view from my room. There doesn't seem to be much attention to detail and the ones inconvenienced are the guests. Don't consider this a...

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Helpful?
Thank joep1219
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your stay at The Westin. Please accept my sincere apology for the inconvenience you experienced with noise. We have some repair projects occurring that are directly related to Hurricane Matthew necessary repairs which will soon be complete. We will have a refreshed and revitalized product in the very near future for our guests to...

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 6 days ago NEWvia mobile

Stayed for 4 nights in March spending over $1,000. The Good: Staff was friendly. Room was clean. The Bad: Not convenient walking distance to anything. Poor hotel layout. Carpet was filthy with large stains in the halls on the second floor. Don't even try the staircase. Very, vey dirty, and all the doors to the inside floors are locked- you...

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Helpful?
Thank A TripAdvisor Member
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your stay at The Westin earlier this month. It was great to know you experienced a clean guest room and that your food & beverage experience was positive. We appreciate your comment that the staff was friendly and the bartender was amazing as they always strive to ensure our guests are well cared for...

Arnold, Missouri
Reviewed 1 week ago

This hotel very nice. There is one heated pool which we needed. Temps in 40s -50s. Brr. March cold spell. Did not get to enjoy beach. Too cold. The hallways are very long. We stayed in north tower. We only seen one elevator for this tower. Property is very beautiful. Bedding great. Mattress to firm for my liking-but they always...

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Helpful?
Thank VickiMyers
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing The Westin is a very nice, beautiful resort. It was great to know you experienced great bedding with our signature Heavenly Bed, and also good food in the Carolina Room. In addition to the lobby elevators that access the north tower, there is also an ocean front elevator with quick access to the pool courtyard and...

McKinney, Texas
Reviewed 1 week ago via mobile

I stayed here as part of a convention and was really looking forward to the experience. I have stayed at several Westin properties in the past and they all have been awesome. This one did not live up to the Westin reputation. When I checked in they offered to upgrade me to an ocean view room for an additional $30...

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Helpful?
Thank DDay1959
WestinDave, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Greetings, Thank you for choosing The Westin Hilton Head Island Resort & Spa and for sharing your comments. Please accept our sincere apologies for not communicating effectively and please know that we have shared your experience with our team so we can take immediate action to improve. We would greatly appreciate the opportunity to investigate your wifi and climate issues...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 

Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: $320 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Hotel Hilton Head
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#7 On the Beach Hotel in Hilton Head
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Hilton Head Island Resort & Spa staff and other travellers.
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Questions? Get answers from The Westin Hilton Head Island Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book a standard room with an "island view"”
  • Island View Room
 of 5 bubbles joep1219, 18 Mar 2017 | Read review
“ocean view not garden”
 of 5 bubbles SonyaD730, 27 Feb 2017 | Read review
“Ask for south side, corner view possible.”
 of 5 bubbles STEVENM924, 25 Feb 2017 | Read review
“Serene oceanfront room was amazing.”
 of 5 bubbles RutherGlenGreen, 23 Feb 2017 | Read review
“I was told you must pay extra if you want an ocean view”
 of 5 bubbles sclywalsh, 22 Feb 2017 | Read review
5 of 5