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Hilton Garden Inn Florence

Hotwire.comUSD 132*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Garden Inn Florence
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743 Reviews from our TripAdvisor Community

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Showing 738: English reviews
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Atlanta, Georgia
Reviewed 2 days ago NEW

I usually just let things ride but I could'nt. Our rooms were not clean and the toliet was disgusting. Took my concerns to the front desk with pics but we were treated like" deal with it". I would not recommend this hotel to anyone. The hilton brand itself to me is going down.

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Helpful?
Thank Claudia H
CHERYL B, Executive Housekeeper at Hilton Garden Inn Florence, responded to this review

I am the Executive Housekeeper of the Hilton Garden Inn in Florence S.C. I would like to apologize for the condition of your room. There is no excuse for a room not being up to Hilton standards. I will take the necessary action to make sure it is taken care of. please except my apology not only for housekeeping but...

Glen Cove, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We have stopped at this hotel several times on our way back from Florida. It is ideally located just off I-95. In addition the staff always makes our staff pleasurable. They are professional and friendly. The rooms are always in good condition. We plan to make this a regular stop on our trip.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank devotedtraveler_62
About Hotel's Favourite Review
Rob W, Front Office Manager at Hilton Garden Inn Florence, responded to this review

Dear devotedtraveler_62: Thank you for taking a moment to share your experience. I am happy to hear you found the overall hotel stay to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us....

Reviewed 1 week ago via mobile

I liked everything about this hotel from the front desk to cleaning service. Rooms are nice and prices are good for what is offered. Great for family. Resturant inside hotel is wonderful. Would prefer not to see the bar area.

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Helpful?
Thank gail w
Worcester, Massachusetts
Reviewed 1 week ago

We have stayed at this lovely hotel twice in the past year, in fact we paced our last trip down to Florida so that we could stay there. The desk staff is friendly, professional and efficient. Both rooms we stayed in were lovely, clean and very comfortable. The restaurant staff is very friendly and accommodating. After hours of driving it...

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Helpful?
Thank JSLantz1948
Columbia, South Carolina
Reviewed 1 week ago

It was at a great location with restaurants and a movie theater. Everything was within walking distance. The hotel restaurant was great, with excellent customer service. The front desk staff moved with speed and was very professional

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 614avad
North Carolina
Reviewed 2 weeks ago

You won't find one in Florence, SC . Just your fault because your request doesn't come through on your profile. I have stayed at Hilton properties because I have always been guaranteed fragrance free rooms. Don't trust that anymore.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank TogoNZ
Newfoundland, New Jersey
Reviewed 2 weeks ago

This HGI is ne of the nicest Inns we stay in. The folks at the front desk are very cordual and personable, especially if you are a Hilton Honors member. The restaurant is great. Food selection for breakfast/dinner is amazing. Omelette chief available, too. Rooms are clean, fresh and well maintained. We had a 2 queen room hat was very...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Donna G
Greenville, South Carolina
Reviewed 2 weeks ago

I needed more towels to the room and they were delivered within minutes of calling down to the desk. The breakfast options are excellent, including made to order omelettes. Location is convenient. All the staff I interacted with were friendly.

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Helpful?
Thank Foodiefunone
Blackwood, New Jersey
Reviewed 2 weeks ago

We stayed at the hotel on our way from New Jersey to Florida. The entire staff was excellent and very accommodating. Based on that experience we stopped there again on the way back from Florida. Again the staff was great, from the front desk to the waitress in the restaurant. We will definitely stayed there again on next visit to...

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Helpful?
1Thank skellywright
Rob W, Front Office Manager at Hilton Garden Inn Florence, responded to this review

Dear skellywright: Thank you for taking a moment to share your experience. I am happy to hear you found the overall hotel stay to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us....

Reviewed 3 weeks ago

Wow! This place was so beautiful! And the staff was incredible. I have never had such personalized attention during breakfast. The staff was so nice to myself and my family. This property is the epitome of Southern Hospitality. I loved the palm trees outside and the property was clean as a whistle. Well Done!

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Helpful?
1Thank SheilaVegas
Rob W, Front Office Manager at Hilton Garden Inn Florence, responded to this review

Dear SheilaVegas: Thank you for taking a moment to share your experience. I am happy to hear you found the overall hotel stay to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are conveniently located at the intersection of I-95 and I-20 near the Magnolia Mall, Florence Civic Center and Swamp Fox Cinema. Also in the immediate area are a variety of restaurants and other shopping venues.Our free, 24 hour business center offers guests complimentary copy, fax, secure remote printing and computer processing equipment. Our property has 186 well designed guest rooms with an oversized work desk and ergonomic Mirra chair by Herman Miller, plus complimentary wireless, and wired high speed internet access. In addition, each room offers a refrigerator, microwave and coffee maker.You will appreciate our comfortably casual restaurant, The Garden Grill & Bar. We offer breakfast and dinner service plus nightly room service. Our Pavilion Pantry carries a variety of microwavable foods, snacks and sundries and is conveniently located near the front desk. Other features include a saltwater indoor pool, whirlpool and fitness room. Valet and guest laundry are also available. Hilton Garden Inn Florence is glad to offer our guests Electric Vehicle Charging Stations. ... more   less 

Additional Information about Hilton Garden Inn Florence

Address: 2671 Hospitality Blvd, Florence, SC 29501-7809
Region: United States > South Carolina > Florence
Price Range: $175 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Florence 3*
Number of rooms: 186
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Travelocity, Orbitz, Cancelon, Hilton Hotels Direct, TripOnline SA and HotelsClick so you can book your Hilton Garden Inn Florence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Florence Hotel Florence
Florence Hilton Garden Inn
Hilton Florence
Hotel Style:
#1 Business Hotel in Florence
#2 Family Hotel in Florence
#7 Romantic Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Florence staff and other travellers.
8 questions
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Charlottesville, VA
2 months ago
15 days ago
7 months ago
Pawleys Island, South Carolina
7 months ago
Ware, Massachusetts
over a year ago

See all questions (8)

Questions? Get answers from Hilton Garden Inn Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel”
claudiah987, 23 May 2017 | Read review
“Close to I 95, we were on the back of the hotel very quite.”
502larryr, 10 Apr 2017 | Read review
“Go to a Marriott property instead- there are several nearby.”
norms989, 9 Apr 2017 | Read review
“Hotel not too close to the road so street noise was not present anywhere.”
Davidtw41, 7 Apr 2017 | Read review
“Book there bigger rooms... You will be in heaven!!!”
acefam2012, 2 Jan 2017 | Read review
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Prices are for 1 room, 2 adults
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