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Extended Stay America - Columbia - West - Stoneridge Dr.

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Traveller (14)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent18%
  • Very good12%
  • Average25%
  • Poor12%
  • Terrible33%
2 weeks ago
“Poor housekeeping”
28 Apr 2018
“Never Again”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Additional information
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Rooms
8 Jul.9 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (75)
There are newer reviews for Extended Stay America - Columbia - West - Stoneridge Dr.
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11 - 15 of 75 reviews
Reviewed 18 December 2017

1 - The furniture looks clean and new. But the rooms and hallways have stuffy smell (not necessarily bad , but not fresh either). 2 - As with most Extended Stay America, there is a selection of free or paid WiFi. If you select the...More

Thank tripper470
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 19 December 2017

Thank you for being a guest at Extended Stay America. We are pleased to know you had a great stay with us and that we were able to meet your expectations at a good price. Your feedback is useful and will be used to improve...More

Reviewed 8 December 2017 via mobile

Pros:. Close to the zoo, inexpensive, looks like it's newly painted, quiet on the 3rd floor, ironing board / iron, good air conditioner. (I like the room cold when sleeping.) Cons: don't expect to many amenities for the price. Want clean sheets, towels.... You take...More

Thank AngieVStewart
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 8 December 2017

Thank you for choosing to stay at Extended Stay America. It’s good to know our location was convenient for your needs and that you enjoyed the comfort of your room. However, we are sorry you were disappointed with our hotel policies. Please know, we do...More

Reviewed 5 December 2017

1. doors where left open because you room keys would not work reported to front desk multiple times was told they where getting news doors but never did. 2. dryer was always broke had to get money back from front desk they said it was...More

Review collected in partnership with Extended Stay
Thank anthonywI7416PD
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 6 December 2017

Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues....More

Reviewed 28 November 2017

I stayed here for a week. Housekeeper with nasty dreads kept knocking on doors talking loudly on the phone. But when I walk past didnt even have common courtesy to greet me. Hotel is in bad shape. Maybe housekeepers need to stay off the phone...More

Thank Kurel B
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 29 November 2017

Kurel, thank you for staying with us and for the review. We are happy to know you had an overall pleasant stay. However, we are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared...More

Reviewed 14 November 2017

Stayed two nights for an event in Columbia, but I think any longer wouldn't be a good thing. Check-in was fast and Ariel was nice. Although, she was constantly dealing with problems and issues on property when we were there. The side door had a...More

Thank Natalie K
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 15 November 2017

Natalie, thank you for your great comments and review of your visit to our hotel. We pride ourselves on delivering exceptional service to our guests and it sounds like the 'first impressions' were great. However, we apologize we did not fully meet your expectation during...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 64 - USD 80 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 64 - USD 80 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (14)
Room & Suite (11)
Dining (1)
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Room Tips
"Don't stay here!"
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"First floor rooms marginally better"
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"Have no idea if you could find a good room."
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"Suites have a separate bedroom with a door. All have kitchens!"
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