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Charleston Marriott

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1,048 Reviews from our TripAdvisor Community

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Showing 1,026: English reviews
Reviewed 23 December 2014 via mobile

Everyone from the bellman to the front desk to the bar was wonderful. They went out of their way to make sure we had everything we needed. Philip drove us into town and kept us entertained. Our room was great--with a beautiful view. Perfect pre-Christmas getaway!

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Helpful?
Thank Hlmeadors
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Good Day Hlmeadors, Thank you for your fabulous review of the Charleston Marriott and we are glad you had an ideal pre-Christmas getaway. It is a pleasure to know that my team was brilliant in making your visit enjoyable and was on hand for short notice requirements. I am delighted that Philip's guided tour to the Historic Downtown was very entertaining...

United States
Reviewed 11 December 2014

Charleston Mariott has no running water in the ENTIRE hotel since 11:40 pm December 10, 2014. Not a single drop of water comes out of the bathroom faucet or shower and ALL of the toilets are also useless. The hotel made no effort to alert the guests. We had to call the front desk and ask what happened. They said...

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2Thank mayumimazur
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Dear Guest, I regard your feedback with great concern. Yes, we did have a water shutoff which was unexpected, and I do apologize for not putting up a signage regarding this. I am also sorry that you were disappointed with my associates for their lack of attention to your concerns and agree that they should have offered to bring water...

New York City, New York
Reviewed 11 December 2014

First, the level of service at this hotel was remarkably high. The front desk staff and cleaners seemed very well trained in proper customer service and overall friendliness. Second, the room was very clean and the bed was comfortable. I did not agree with the other reviews that stated the hotel was "tired" or outdated. Perhaps the room I stayed...

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1Thank Melanie J
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Good Day Melanie J, Your recognition of our staff is much appreciated and I am glad to see that the services provided by them left such a wonderful impression on you and your husband. We are also pleased to know that you were impressed with our accommodations. However, we are sorry that you were a little disappointed with the location...

Smithtown, New York
Reviewed 3 December 2014

While planning our October trip to Charleston, we were hard pressed to find accommodations that were reasonably priced and convenient. However, seeing that the Charleston Marriott cost more than we wanted to spend, it was more highly rated than other hotels, so we took our chances, hoping that this hotel would be of the same calibre as other Marriott properties....

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1Thank msmilow
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Good Day msmilow, I was sorry to read that we fell short of providing you with an excellent lodging experience during your stay with us. First of all, let me thank you for your kind comments about my staff. I’m glad that they were attentive to your needs during your stay with us. I agree with you regarding your observation...

Jersey Shore
Reviewed 3 December 2014

Had the pleasure of a business trip to Charleston a short time ago. The Marriott rooms were clean and comfortable, the hotel itself is older but well maintained. Staff were excellent, very helpful and pleasant. Only complaint was the food was so-so. All in all I'd give it a 90+.

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Helpful?
Thank jerseygirl044
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Good Day jerseygirl044, Thank you for the wonderful review and taking time to share your experience with your fellow travelers online. I was delighted to read that your business visit turned out to be an awesome pleasure trip. I am also happy to learn that my associates met all your needs and expectations and our location turned out to be...

Saint Paul, Minnesota
Reviewed 3 December 2014

Perhaps it was the time of the year, however, given the large number of family & friends who booked rooms here for a family wedding, we expected this hotel to be a bit more prepared. Concierge services are not available on weekends, but they do provide 2 complimentary breakfast buffets each day of your stay. Unfortunately we booked two rooms...

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Helpful?
Thank Traveling1010
TheHotelGM, General Manager at Charleston Marriott, responded to this review

I appreciate you taking the time to share your experience at our hotel. I am sorry that you were disappointed with your rooms and would like to share that we are in the process of completing refresh of all our guestrooms, lobby, restaurant, elevators and meeting space. We have already reviewed the issue with bartender and addressed the level of...

Gilford, New Hampshire
Reviewed 29 November 2014

A stunning and spavinous lobby greets you and is harbinger of things to come. Friendly valet and checkin, superb restaurant and concierge level amenities. View of harbor is nice and nearby beautiful old Charleston is alluring. Very friendly clientele

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Thank padrepadre
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Thank you for choosing the Marriott Charleston for your recent stay and for sharing your experience. I am pleased to hear that you loved our facilities—from our Front Desk to the lobby, the restaurant to our serene location right across the river and the proximity to downtown Charleston. I really appreciate you acknowledging the exceptional hospitality provided by my team—from...

Winnsboro, South Carolina
Reviewed 24 November 2014

While attending a Transition Conference, I receive excellent service from all the employees but a few went above and beyond their jobs to make my experience very pleasant. SHOUT OUT to Jennifer S., Jeanette (front desk) and Troy B.(concierge) for the satisfying stay and great restaurant suggestions.

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Thank Renee G
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Thank you for choosing to stay with us on your recent visit to attend the Transition Conference. I appreciate you taking the time to share such wonderful comments about the staff at the Marriott Charleston. Our associates are truly are our assets, and I’m particularly proud of Jennifer, Jeanette and Troy for having left such a positive lasting impression on...

Massachusetts
Reviewed 22 November 2014

Located a short but un-walkable distance from the historic area and downtown, this hotel has a staff that tries very hard and that is unfailingly cheerful. My room was clean, the bed was comfortable, and everything worked. The room service menu was not large, but was well priced. I greatly appreciated the small sundries shop in the lobby and there...

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Thank Moonriser
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Thank you for choosing Marriott Charleston for your recent stay. I appreciate that you took the time to recognize how friendly our staff is. It was my pleasure to read that you were very satisfied with your room, the comfortable bedding, and that everything was in good working condition. We always try to be competitive in our prices, whether it’s...

Clemson, South Carolina
Reviewed 19 November 2014 via mobile

This hotel is a wonderful destination hotel with all the service and experience you would expect from a Marriott. The third floor Auqua Bar is a really relaxing spot, and the outdoor veranda by the pool is elegant. This hotel is a short drive from major attractions and has wonderful views! Ask for a high floor.

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Thank bagator1
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Dear bagator1, Thank you for choosing the Charleston Marriott. I was extremely delighted to read your comment of describing us as a 'wonderful destination hotel'. My staff and I were so happy to know that our services, location and facilities we have to offer met your expectations. Thank you for your wonderful review and we hope to welcome you once...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Saffire Restaurant & Bar
Saffire Restaurant & Bar
Cuisines: American, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience true southern hospitality and innovation at its finest at the Charleston Marriott. Our location overlooking the Ashley River offers easy access to beautiful downtown Charleston, SC. Recently redesigned modern guestrooms welcome you with stylish furnishings and plenty of space to relax, work or enjoy all that our beautiful city has to offer. Luxurious hotel amenities include high-speed wireless internet, shuttle service, state of the art business and fitness centers. Savor delicious favorites at our signature on-site restaurant, Saffire. Unwind enjoying the Ashley River sunset with a cocktail at one of the only roof top bars in Charleston, Aqua Terrace. If you're downtown planning a social event or wedding, take advantage of our hotel's 50,000 square feet of event space. If you're here simply to relax, enjoy your time by our spacious outdoor pool or courtyard area. Our hotel is the one spot where you can work & play, mix & mingle, and connect & relax. That's brilliant. That's the Charleston Marriott! ... more   less 

Additional Information about Charleston Marriott

Address: 170 Lockwood Blvd, Charleston, SC 29403-5123
Region: United States > South Carolina > Coastal South Carolina > Charleston
Price Range: $303 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Charleston Marriott 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia and Priceline so you can book your Charleston Marriott reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Charleston Marriott Hotel Charleston
Marriott Charleston
Hotel Style:
#35 Family Hotel in Charleston
#35 Business Hotel in Charleston
#37 Romantic Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Charleston Marriott staff and other travellers.
11 questions
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Questions? Get answers from Charleston Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We prefer the higher floors to get away from conventions and meetings”
 of 5 bubbles dcothran, 5 Feb 2017 | Read review
“Odd number rooms give you a view of the Ashley river.”
 of 5 bubbles sarahdP9084FW, 30 Jan 2017 | Read review
“parking, wifi, pool”
 of 5 bubbles eryndesigntravels, 18 Jan 2017 | Read review
“14th floor rooms have balconies; south-facing rooms offer views of Charleston”
  • Large flat screen television with excellent channel selection
  • Compact bathroom a tight squeeze even for one
  • Shower and bathtub with good water pressure
  • Pleasant room with a southern feel
  • Seating area would be more comfortable with an ottoman
  • Very consistent decor with beige and soft green hues
 of 5 bubbles scl44, 15 Jan 2017 | Read review
“Higher floors best”
 of 5 bubbles 295murraye, 2 Jan 2017 | Read review
5 of 5