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Holiday Inn Express Charleston Downtown - Ashley River

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Holiday Inn Express Charleston Downtown - Ashley River
Holiday Inn Express Charleston Downtown - Ashley River
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660 Reviews from our TripAdvisor Community

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Showing 641: English reviews
Reviewed 6 days ago NEW

Very awesome experience. The room was spacious (2 bed room with view). The beds were probably some of the most comfortable that I had ever found in a hotel room! Brian, the night desk person, was great. When I explained that my sister would miss the breakfast because she had an early flight he went to the pantry and came...

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Helpful?
Thank Robin S
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are thrilled that you enjoyed your stay. Its great to hear that our beds were comfortable. We look forward to your next visit to Charleston and invite you back to our hotel. Thank you again for staying with us at the Holiday Inn Express.

Reviewed 2 weeks ago

Stayed here on the way home from Florida after a cruise. We got what was supposed to be a room with a view of the river, and paid $10-15 extra for the view. We saw a sliver of water, and a LOT of construction below our room. That was on the 5th floor. When we said something, we were moved...

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Helpful?
Thank Stephanie C
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are sorry to hear of the issues you had during your stay. We offer our most sincere apologies for the cleanliness of your room and have informed our Housekeeping staff to ensure that proper cleanliness standards are being followed. Please feel free to reach out to me directly if you would like to...

Rock Hill, United States
Reviewed 3 weeks ago

The room was clean, however the website makes it look a lot nicer. Construction was going on next door and the parking lot is mostly gravel. I would not stay at this location again. It was not worth the money.

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Helpful?
1Thank Michelle M
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are sorry to hear of your experience. We offer our most sincere apologies for the construction surrounding our hotel. Please feel free to give us a call back should you wish to discuss this matter further. My direct line at the hotel is 843-722-3521. We hope to hear from you soon and once...

Newport, Vermont
Reviewed 3 weeks ago

We are on a road trip and had planned to spend 3 days in Charleston (our first visit). When selecting this hotel, we were expecting it to be above average based on the description and the cost. Were we in for a shock. The room was cramped, the carpet stained, and there was mildew in the stall shower. In general,...

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Helpful?
1Thank vonzimmerman
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are truly sorry to hear of your experience during your stay. We strive to deliver each of our guest with a clean and comfortable room that will create a positive lasting impression for our brand. We hope that you will give us and opportunity to serve you better in the future. Please feel...

Fayetteville
Reviewed 2 November 2016

We were having a girlfriend trip and looking for a more reasonably priced hotel and found this. It was a couple miles outside of the tourist area but a reasonable walk. There was also a shuttle available around the corner which worked out great. Also, the beds and pillows were awesome--very comfortable. Nick, the gentleman who worked during the breakfast...

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Helpful?
Thank Shelly W
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are pleased to hear that you enjoyed your stay at our hotel. We take great pride in delivering each of our guest exceptional customer service. We are very pleased to hear of the staff onsite that created a positive impression and have shared your comments with our staff. We look forward to your...

Bridgeton, North Carolina
Reviewed 30 October 2016 via mobile

This was our go to place in Charleston for many years. What happened? First of all the parking was rediculous! The City has taken over the adjoining land for a parking lot. Thus the HI Express blocked off the check-in portico! Didn't they think about valet services so the guests didn't have to schlep their luggage from the hinterlands and...

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Helpful?
1Thank 110vivian
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are sorry to hear that you had an unpleasant stay. We are doing our best to accommodate our guest during the construction surrounding us. We apologize that certain areas of our hotel have been affected by this and are working diligently to improve our guest satisfaction. We have discussed having bellman to assist...

Reviewed 29 October 2016 via mobile

My husband and I killed four little cockroaches here. This is a cheap place. They don't have fridges in the rooms, no water bottles either. They sell water bottles on front desk. The problem is that first night they charged me one dollar each bottle and second night they charged me two dollars for one bottle of water. When I...

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Helpful?
1Thank Carlamabel
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We offer our most sincere apologies for your experience. We strive to provide our guests with clean and comfortable rooms free of pests. We have shared your comments with our maintenance staff to ensure that our rooms are inspected and treated if any pest activity is noted. We also offer our apologies that you...

South Carolina
Reviewed 23 October 2016 via mobile

My hubby is a priority club member and booked this for a weekend getaway. He usually ALWAYS stays in HI express because of their level of service and overall quality! Well this did not meet his or my expectations! The parking is absolutely horrible!! We had to park in the lot behind the hotel due to construction going on. The...

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Helpful?
1Thank Renea W
Tyler D, Front Office Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are sorry to hear of the issues you faced during your stay. We strive to provide all of our guest with a great stay that creates a positive lasting impression and sincerely apologize that we failed to provide you with such. We have addressed your issues with our Executive Housekeeper to ensure that...

St. Petersburg, Florida
Reviewed 21 October 2016 via mobile

This hotel is in the middle of a renovation. The interior appears complete. Outside, there is a big project taking place with the construction of a parking garage and elevated pedestrian walkway to the Ashley River. This will be a great addition. Our room overlooked the construction site, but surprisingly, the thick windows muted the din of the construction. Great...

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Helpful?
Thank joebayliss
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are pleased to hear that you enjoyed your stay at our location. We value your feedback and use it to ensure that we are continually improving our guest satisfaction. We sincerely apologize for all of the construction around our facility but are glad to hear that it did not negatively affect your stay....

Spartanburg, South Carolina
Reviewed 18 October 2016

Good place to stay if visiting downtown or hospitals. We stayed here several times while visiting the College of Charleston. You will need to drive to downtown, but it isn't far. Charleston is a beautiful, historic city with many restaurants and shops to explore.

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Helpful?
Thank AMomto3
Management response:

Thank you for your recent review. We are thrilled that you enjoyed your stay at our hotel. Our staff takes great pride in accommodating our guest with their best service to ensure we make a positive lasting impression. We look forward to your next visit to our city and invite you back to our hotel. Thank you again for staying...

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Near Holiday Inn Express Charleston Downtown - Ashley River

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Charleston Downtown - Ashley River.We are perfectly located adjacent to the Medical University of South Carolina and in close proximity to Charleston's Historic District. This new Holiday Inn Express features views of the Ashley River, a beautiful outdoor pool, Express Start hot breakfast and free high-speed wireless Internet. We are also just down the street from Brittlebank Park with its state-of-the-art playground and fishing pier and within walking distance to Joe Riley Baseball Field, home of the Charleston Riverdogs. Plus, we are convenient to the Charleston area's many historic plantations, golf courses, and pristine beaches. ... more   less 

Additional Information about Holiday Inn Express Charleston Downtown - Ashley River

Address: 250 Spring St, Lockwood Drive, Charleston, SC 29403-5102
Region: United States > South Carolina > Coastal South Carolina > Charleston
Price Range: $150 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Charleston Downtown - Ashley River 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Best Western Charleston
Charleston Best Western
Hotel Style:
#34 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Charleston Downtown - Ashley River staff and other travellers.
13 questions
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Brookfield, Connecticut
2 months ago
San Angelo, Texas
4 months ago
over a year ago
Wilmington, Delaware
over a year ago

See all questions (13)

Questions? Get answers from Holiday Inn Express Charleston Downtown - Ashley River staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't pay extra for a riverview!”
  • Electrical outlet without cover, yikes!
  • Bathroom curtain would not stay open beyond this
  • Our sliver of a riverview from the 5th floor
  • Change left behind by those previously in the room
  • My
  • Our sliver of a riverview from the 5th floor
 of 5 bubbles NCRNmom, 21 Nov 2016 | Read review
“Try for floors 7 or 8 to at least get a view and try the river side”
 of 5 bubbles curtreich, 10 Oct 2016 | Read review
“River side rooms have nicer view.”
 of 5 bubbles Dougal71, 26 Sep 2016 | Read review
“Top floors have better views and seemed quieter.”
 of 5 bubbles Colleen072015, 25 Sep 2016 | Read review
“The "view" is bad, and the sliding doors are in poor condition.”
  • Danger!!! View from outside 721. There is nothing behind the center blinds. They aren't structur
  • Balcony slider as closed as it gets on 701
  • Safety bar on balcony slider in 701
  • Close-up of electrical hazard in 701
  • Electrical hazard in 701
  • Stains on the worn carpet in 701
 of 5 bubbles bdwinters5, 23 Sep 2016 | Read review
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