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4.5
#1 of 1 campsite in Flametree
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
BIG4 Whitsundays Tropical Eco resort is nestled in the Whitsunday's tropical rainforest of Conway National park. It offers a variety of accommodation options to suit every traveller's needs. Our brand new Eco Lodges are all 2 bedroom & can accommodate upto 6 guests, whilst our studio apartments will sleep three. Our villas will accommodate two guests comfortably. All our accommodation has been tastefully designed with a modern feel including ensuite facilities, a fully fitted kitchenette and colour televisions throughout. Our large shady powered and unpowered sites have full use of the camp kitchen and barbecue areas. Our park has a beautiful new pool to cool down on those hot lazy summer days. Free wi-fi is available on request. The gateway to the spectacular Whitsundays, is centrally located five kilometres from the Shute Harbour boat ramp, the port of Airlie and Airlie Beach
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Location
2955 Shute Harbour Rd, Flametree, Airlie Beach, Queensland 4802 Australia
BIG4 Whitsundays Tropical Eco Resort
566 reviews
Getting there
Somewhat walkable
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What a beautiful park! Set in tropical paradise, Angie and Aaron are amazing hosts who make every effort to ensure you have a great holiday. There is lots of stuff for kids: jumping pillow, Ninja maze, swimming pool and when we were there they had films on most nights with fire pits to keep you warm. The showers and toilets were spotless and extra cleaning was done due to Covid. There was sanitiser on entry to the ablutions block and spray disinfectant at the sinks. We were in a motorhome and the spaces were separated by tropical plants and flowers. We stayed for 10 days and are looking forward to going back soon !
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angie Barton, Owner at BIG4 Whitsundays Tropical Eco Resort
Responded 19 July 2020
Thank you for your review. As you say our large powered sites are separated by beautiful tropical plants which offer both shade and privacy. All of our staff are very focused on providing excellent customer service to ensure all of our guests have an enjoyable and positive experience. Our movie and camp fire nights are very popular with our guests and we certainly enjoy them as well. The children are well entertained and kept busy with the many things on offer for them. We have a COVID19 safety plan in place throughout the park with plenty of hand sanitiser and our housekeeping team do an amazing job keeping them clean. We look forward to welcoming you back in the future.
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We had 5 weeks here as an "essential traveller" during Covid-19 restrictions. We thoroughly enjoyed our stay and were made to feel very much at home by the staff. As there were very few travellers in the park we were allocated our own bathroom facilities for our stay and these facilities were always kept very clean. The sites are large and the grounds very well kept. I love the location of the park itself in-between Airlie & Shute Harbour. We have two dogs so it was a very short commute every morning to the Marina to give them a good walk catch a coffee and enjoy the views of the bay & beaches.
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Date of stay: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise14816809727, Front Office Manager at BIG4 Whitsundays Tropical Eco Resort
Responded 10 June 2020
Thank you so much for your lovely review. We are glad that we were able to assist you as an essential traveller during the COVID 19 restrictions. We strive to keep our amenities very clean at all times and are happy that you found them to be so. We do take pride in the grounds of our Park and the team work very hard to maintain them. We hope you enjoyed your walk and coffee with the dogs at the spectacular Marina. Your positive comments will be passed on to our team. Safe travels.
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We originally booked to stay one night but within minutes felt so at home we asked for a second! The welcome was so warm and inviting and the studio cabin was perfect. Super clean and provided everything we would need. Comfortable bed too! We brought our two dogs and not only were they allowed inside on the beds (as they organised special doggy sheets!), the owners said that if we needed to go out without the dogs, they would look after them if needed! Having been travelling to many “pet friendly” places in QLD, this out shone them all. Most were “pets allowed” more so than actually pet friendly but the Eco Airlie Resort were genuinely pet friendly. We will definitely be back and cannot recommend highly enough. All of the facilities were great and the team were lovely.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Barton, Owner at BIG4 Whitsundays Tropical Eco Resort
Responded 21 July 2020
Thank you very much for taking the time to write such a lovely review. Our studios are very comfortable, clean and have been recently refurbished to add to your overall experience. A comfortable bed is an all important thing when you are on holiday for those lazy lay ins!! Some of our accommodation is pet friendly and just incur a small nightly fee to cover extra cleaning etc. but enabling your fur babies to be in the room with you which is very important to most dog owners. We do try to help guests out with their dogs during our off peak season or else put them in touch with a local dog sitter. Our team are all customer focused giving our guests the most enjoyable experience. We look forward to welcoming you back.
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We had four enjoyable nights here, it really is a tropical oasis as the surrounding areas of Airlie are so dry. We had a powered site which has beautiful trees, palms and gardens surrounding you creating privacy, The facilities- Camp Kitchen, Bathrooms and Laundry all very clean and everything you need. The Park is kept very well and staff extremely friendly and helpful. We had our small dog with us and the pathways through the park are perfect for walks. I would highly recommend the park as a perfect green space to stay.
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Date of stay: October 2020
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angie Barton, Owner at BIG4 Whitsundays Tropical Eco Resort
Responded 18 Oct 2020
Thank you for your review. Yes our park is a tropical oasis and is located in the beautiful Conway National Park. Our powered sites are nice and spacious and as you say surrounded by palms and trees giving guests privacy. Our housekeeping and grounds team do an amazing job keeping everything clean and well maintained. Thanks for your recommendation. Safe travels
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We decided to suprise our kids aged 5 & 6 with 3 nights in Airlie at the Big 4 Eco Resort. We stayed in one of the new Eco lodge cabins and absolutely loved it. It had everything we required for our family to feel comfortable after a big day of exploring and playing. Air conditioning, coffee pods with a coffee machine (a must for us parents) fridge/freezer and best of all, a dishwasher!! We all fit in comfortably without tripping over one another. Our kids and us older kids at heart had a ball in the pool then a run through the inflatable ninja course. Between doing that and rest periods for our toddler the kids were on their scooters riding around the park footpaths and making friends with other guests. Although we only dealt with Angie for our stay, she was very friendly and went above and beyond to ensure our stay was just what we wanted and looked after us when needed. We will definately back!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from aaronbH3395EE, Owner at BIG4 Whitsundays Tropical Eco Resort
Responded 27 Feb 2020
Thank you for taking the time to leave us such a lovely review. Your feedback is very much appreciated. We are so happy that you enjoyed our new Eco cabins and happy to here that all the kids:) "had a ball" Thanks again for your kind comments Safe travels and looking forward to your return Aaron & Angie
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We rang this resort after difficulties elsewhere with our booking, and Angie’s friendly voice was very welcome. We booked in with our caravan for two nights and ended up staying six!
We particularly loved the luxuriant vegetation and larger than average sites, some with concrete for both van and vehicle. A creek Gully meandering through the property gave privacy as well as enjoyment. The birdlife was amazing and as Southerners we were particularly taken with the Bush Stone Curlew and it’s weirdly haunting cry.
Aaron and Angie are both knowledgeable and helpful and day trips were organised for us to the Whitsunday Islands and a Crocodile Safari which were both enjoyable.
The amenities have been renewed and are clean and well-maintained, and improvements are ongoing including the implementation of an eco-walk whereby they have had numerous trees professionally named to be marked.
The fire pits which Aaron lit most nights were an added bonus, and the communal meal nights of fish and chips, pizza & pulled beef rolls and coleslaw while we were there were also enjoyed. One night we also had a movie out under the stars.
All in all, This is an excellent place to stay and we give it top marks. Congratulations Angie and Aaron. From Suellen and David
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angie Barton, Owner at BIG4 Whitsundays Tropical Eco Resort
Responded 7 Sept 2020
Thank you for taking the time to write a very detailed review. It was really good to meet you. Customer service is very important to us as is the cleanliness of our amenities and Park. Being in the beautiful Conway National Park we do have a variety of birdlife. As you mentioned we are in the process of developing an eco walk among the many species of trees and this will be part of our eco warrior childrens programme. Our themed food nights together with campfires and movies have proved very popular with our guests. Safe travels and we hope to welcome you back in the future.
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If you want beautiful surroundings, friendly staff and guests, this is the place to stay. The van sites are roomy and well kept.. Amenities are extremely clean and within close distance to camping sites and cabins They even make great fish and chips on a Friday evening if you don't feel like cooking. This was our second visit and we will definitely return as this will always be our first choice
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from aaronbH3395EE, Owner at BIG4 Whitsundays Tropical Eco Resort
Responded 30 Jan 2020
Hey Saffron Thank you so much for your lovely review. We are so pleased you enjoyed your stay with us yet again. We look forward to your next visit. :)
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We stayed for four nights on a powered van site and loved every minute. All staff were extremely friendly and helpful especially the young girl on the front counter when we arrived.. Amenities were spotless. Angie and Aaron were great managers always with a wave as they walked past. We had a huge portion of fish and chips on the Friday evening which only cost 10.00 each followed by a free outdoor movie. There is a bus just across the road from the park that takes you into Airlie Beach.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angie Barton, Owner at BIG4 Whitsundays Tropical Eco Resort
Responded 15 Nov 2020
Thank you for your lovely review. We are so pleased you found our staff friendly and helpful. Our fish and chips nights and movie nights are very popular with our guests. Our Park is situated in the beautiful Conway National Park and as you say a very convenient bus stop right outside which takes you into Airlie Beach. We hope to welcome you back in the future.
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We chose this park for a week of R&R on our lap of Oz. Our kids don't enjoy the really busy, overcrowded parks with heaps of waterslides and loud, bigger and abnoxious kids!! We chose this park as it has a nice pool, awesome ninja inflatable obstacle course, jumping pillow, movie and campfire nights with themed dinner nights (pizza, fish & chips, pork rolls). The owners are always working on the park and while we were here the front driveway was upgraded, the reception building beautified and the garden groundskeepers were always busy.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angie Barton, Owner at BIG4 Whitsundays Tropical Eco Resort
Responded 7 Sept 2020
Thank you for your review. Yes we certainly do have plenty of things to keep the kids happy and we are glad you all preferred our smaller family owned and managed Park. Our themed food nights together with campfires and movies have proved very popular. Our Park is a work in progress with upgrades so we would love you to return in the future to experience all the other things we have planned!! Safe travels and enjoy your big lap.
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This was the second time staying at the park. Last time we had our caravan and stayed with a group of 4 vans. They went out of their way to cater for all of us. The events (pre-covid) were entertaining and diverse and it really felt like we were camping at a mates place with friends we hadn't met yet. Did I mention the roast night. OMG !! This time we stayed in a cabin, one of the older ones AND scored a special with a night free. (The newer cabins look extra swanky with baby Q's on the balconies) Our cabin was'really' clean, tidy, organised and air-conditioned!! There was even a bulk body wash dispenser.It provided everything we needed to have a well managed self contained holiday, even parking for our double jetski trailer AND a place to wash them down. Aaron and Ange are top shelf and have found their calling, helping people by creating a great atmosphere for a great holiday. Can't recommend them enough and wouldn't stay anywhere else in Airlie since finding them... *****
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angie Barton, Owner at BIG4 Whitsundays Tropical Eco Resort
Responded 15 Jan 2021
Hi Nyree thanks so much for your lovely review as a return guest. Pre-covid seems like another world now but we have tried to offer our guests as much as possible at this time. Our housekeeping team do an amazing job keeping our amenities and accommodation very clean. The new Eco Lodges have been very popular with our guests - perhaps you can try one next time!! Customer service is very important to us and we obviously didn't disappoint on this occasion either which is good to hear. We certainly look forward to welcoming you back for your third visit in the future. Safe travels.
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There are more places to choose from in the Flametree area.
PRICE RANGE
AU$92 - AU$164 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandAirlie BeachFlametree
NUMBER OF ROOMS
10
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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