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We invite you to join us in the heart of Berks County Pennsylvania. Whether you are here on business, or shopping at the Vanity Fair Outlets, we are committed to making your stay with us memorable. Our professional staff lives the spirit of hospitality with warm welcoming smiles, and the strong desire to exceed your expectations. Every hotel can offer you a bed, free WiFi, and Continental breakfast but they can't do it with the passion and dedication our staff has to you, our guest! Thursday evenings stop by Goodnites Lounge and enjoy "Caliente" our very own Latin night. Featuring authentic Latin food, great music and friendly people. Any day of the week is a great time to visit "Prime Steak & Wine", offering delicious foods that will satisfy even the most discerning palate. Thinking about getting away with the girls for the weekend? Park your car when you arrive and you won't need to get back in it until you're ready to leave. We've got it all here with our SPA-taneous and SHOP-taneous Getaways.
Stayed A Week For My Husband's Location .... AMAZING Hotel !!! Customer Service Was Great Upon Check In !!!! Bernadette (Via Phone) & Vincent (Front Desk) Were Both So Welcoming & Helpful With Our Check In !!! Room Was Immaculate & HouseKeeping Was Great !!!...More
My band stayed at Crowne Plaza after a long flight back from Europe. It was refreshing to stay in an American hotel especially one as nice as this one. The rooms had lots of space and the beds we're very comfortable. There was a wedding...More
Stayed here with my wife for a quick overnight trip. While the "common areas" of this hotel seem beautiful, the actual room could use some updating. The wallpaper was slightly peeling in a few spots, and the bathmat was frayed on all sides. The in-room...More
Date of stay: November 2018
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel ReadingResponded 6 days ago
It's good to know that you liked the television and the outlets. We want you to find the comforts of your own home while traveling. I hear your sentiment about the visible signs of usage in the room. The wallpaper and mat may...More
The hotel and all it;s employee's were awesome. We got stuck in a snow storm for over 8 hrs. When we arrived at the hotel late at night they helped us unload our truck full of wedding decorations took them to our room. We had...More
Pretty nice lobby and offers room service but the standards of cleanliness are very low! If I had it to do over again, I would try the Hampton Inn across the steet. It looked new and normal. This hotel is obviously very old and looks...More
Date of stay: November 2018
1 Thank elcspoon
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel ReadingResponded 3 weeks ago
Crowne Plaza is known for exceptional facilities, and I'm sorry to hear that you experienced the opposite during your visit. What you described certainly isn't what we want for our guests. I've noted your feedback and shared this with the hotel. They will...More