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Hampton Inn Philadelphia / Willow Grove

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Hampton Inn Philadelphia \/ Willow Grove
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517 Reviews from our TripAdvisor Community

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Showing 513: English reviews
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Red Bank, New Jersey
Reviewed yesterday NEW

In town of warminster for business had to check in at 8pm they were ready, great room, very good Japanese resturaunt up the block called OOKA had an excellent meal there, Great breakfast nice and early fully stocked at 6am thank you!

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Thank P3323AArobertb
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 14 May 2016

I am a loyal Hampton stayer. The hotel in Willow Grove is hit or miss and my experience is completely dependent upon who is working the front desk. Just about everyone is friendly and kind but there are a few characters that make you feel annoying for checking in while they're trying to do anything else other than provide customer...

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1Thank AChampagne37
About Hotel's Favourite Review
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay with us. This information is very important to us and will be shared by all the staf. I'm glad you like the renovatons and we are replacing the shower doors. Thanks for being our guest. Sincerely, Roger Weber General Manager

Fayetteville, New York
Reviewed 3 days ago NEW

Great place to stay. Front desk staff over the top. Kyra is great. I was with a whole Division 3 Women's basketball team and they treated us like family despite the fact that we tore up the two local college teams.

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Thank F8076PXsusanr
Cynthia S, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you so much for your kind words. We will share with our team your kinds words. They mean a lot to us.

Willow Grove, United States
Reviewed 2 weeks ago

Staff is great. Room, bed and facility is very good. The omelets were not very good. Stick with just scrambled. Most other stuff at breakfast was good. Places in facility needs paint. Bedding is excellent.

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Thank D6506OCgailb
Cynthia S, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for sharing your experience. We are so glad that you enjoyed our scrambled eggs. We appreciate you sharing your experience. We will share your observations with our team to ensure we work to address them. We hope to see you again soon.

Bengaluru, India
Reviewed 2 weeks ago

Positives: Vvery pleasant check-in experience both online and in person. Got to check in as early as 10am thanks mainly to the front desk associate on the morning of 1/30. Negatives: 1. Front desk associate repeatedly hung up on my wife when she was trying to desperately reach me about an emergency concerning our 3 week old infant. 2. Live...

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Helpful?
Thank ArunTourister
Cynthia S, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Dear Arun, Thank you for your comments via about your recent stay at the Hampton Inn Philadelphia Willow Grove. I understand your frustration and apologize for falling short on our high service standards. While we do our best to always deliver a smooth experience, once in a while mistakes happen. We appreciate your feedback and have addressed your concerns.

Staten Island, NY
Reviewed 3 weeks ago

It was an enjoyable stay under the very saddest of events- death. The service we received was unforgettable and exceptional. The staff were highly trained and immensely professional. The location, breakfast, parking we convenient

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Helpful?
Thank Arlene C
Cynthia S, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Arelene, Thank you so much for sharing your experience. We are so glad that we were able to make a difficult time easier for you. Please accept our sincere sympathies. Sincerely, Cynthia S

New Canaan, Connecticut
Reviewed 3 weeks ago

The staff were friendly and helpful, the lobby was clean and bright, the rooms had everything we needed and the mattress was excellent. It was also nice to find a fitness center to get a good workout.

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Thank Ben B
Cynthia S, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Ben B, We appreciate you sharing your experience at our hotel. We are so glad that you enjoyed the fitness center. Thank you for staying with us.

Marysville, United States
Reviewed 3 weeks ago

Nice hotel with a courteous staff. Never had any problems over the past 8 years staying there. Hotel is close to shopping and several great restaurants. Easy access to the turnpike in both directions.

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Thank allens541
Cynthia S, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Allens541, Thank you so much for being a repeat guest. Your words mean a lot to our team. We look forward to seeing you again soon.

Waterbury, Connecticut
Reviewed 4 weeks ago

Great staff, comfortable beds, great breakfast. We will be using Hampton Inns again in our travels. This hotel is very close to the main highway. There are a variety of restaurants and stores nearby. Great value.

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Thank djfred49
Cynthia S, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Dear djfred49, Thank you so much for your review. We are so glad that you found the beds so comfortable. Our breakfast team is so glad that you enjoyed your breakfast. We look forward to see you again!

Reviewed 4 weeks ago

why do most all of these Hampton's put the heater / air conditionar blower right NEXT to the desk so if you have any work to do on your computer and sit and the desk you get constant AIR blowing on you could not be a worse design flaw. incredible horrible design. lol

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Helpful?
Thank Ravensfan113
Cynthia S, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Dear Ravensfan113, Thank you for staying with us. We are very sorry for your experience and are working on improving our guest rooms. Please let us know if you have additional comments or suggestions you would like to share. Thank you,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities

Additional Information about Hampton Inn Philadelphia / Willow Grove

Address: 1500 Easton Road, Willow Grove, PA 19090
Region: United States > Pennsylvania > Willow Grove
Price Range: $131 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Philadelphia / Willow Grove 2.5*
Number of rooms: 150
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Also Known As:
Hampton Inn Philadelphia / Willow Grove Hotel Willow Grove
Hampton Inn Willow Grove
Willow Grove Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Philadelphia / Willow Grove staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get an even numbered room”
 of 5 bubbles L847HSjonathanh, 23 Oct 2016 | Read review
“Top floor always”
 of 5 bubbles MelBel7575, 6 Oct 2016 | Read review
“higher floor.”
 of 5 bubbles d0npauls, 13 Sep 2016 | Read review
“check in with the app and you can see the floor plan and choose your own room”
 of 5 bubbles Sue11sandwich, 28 Aug 2016 | Read review
“Maybe ask for a room not facing the highway”
 of 5 bubbles AK-in-NC, 16 Jul 2016 | Read review
5 of 5