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BEST WESTERN PLUS Genetti Hotel & Conference Center

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BEST WESTERN PLUS Genetti Hotel & Conference Center
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633 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Genetti Hotel & Conference Center
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Showing 627: English reviews
Frankfurt
Reviewed 26 January 2017

Coming here, I had my reservations at first, but staff, especially front desk was really nice and accomodating. The room was lovely and very clean. Breakfast had some nice choices, cold and warm, something for everyone. As a hotel guest you can access parking with your room key, this worked just fine. I really enjoyed my two nights at this...

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Helpful?
Thank sunsetd
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Thank you for all of your wonderful compliments on your stay with us at the Best Western Plus Genetti Hotel & Conference Center. We are sorry to hear you had reservations at first, but are so glad they were turned around and you had a positive experience. We hope you will have an opportunity to come back and...

Reviewed 19 January 2017

One of the best hotels I have ever stayed in. This was due to the staff from housekeeping to front desk, restaurant etc. It really showed that service and making sure the guest was happy and well taken care of

Review collected in partnership with Best Western
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Helpful?
Thank 20tonis
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Thank you for your wonderful compliments, especially to our staff at the Best Western Genetti Hotel & Conference Center. We are humbled to hear our property was one of the best you have stayed in and hope you will come back to visit again. Best, Gus Genetti

Pittsburgh, Pennsylvania
Reviewed 18 January 2017

We brought a large group in for an event. From check in, the staff was organized, friendly and met our every need. The rooms were clean, and comfortable. Breakfast was delicious and staff had enough ready for our large group. We needed a large banquet room for our group on several occasions over the weekend and it was perfect for...

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Helpful?
Thank lindamcgrath
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Linda, Thank you for your great review and compliments on our property. We are so glad your group enjoyed their stay and all of your banquet needs were well met.The staff certainly appreciates your kind words as well. We look forward to the potential of hosting you all again. Best regards, Gus Genetti

Reviewed 16 January 2017

Everything was great except for the internet. It kept going in and out. I didn't report it but found it frustrating. So my bad. Some noise inside, but not a big deal at all (heater and fridge were noisy.

Review collected in partnership with Best Western
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Helpful?
Thank rodneya275
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Rodney, Thank you for taking the time to write another review about our property. Once again, we do apologize for the Internet connection during your stay. All issues have been resolved and we are back up and running smooth again. Thank you for staying with us. Sincerely, Gus Genetti

Phillipsburg, New Jersey, United States
Reviewed 29 December 2016

I am currently sitting in my hotel room writing this review as we speak. I am so impressed with the hotel and customer service. It is in a great downtown location and provides an awesome hot breakfast every morning. The customer service is really great too. The room is clean, comfortable and spacious. I would highly recommend this hotel to...

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Helpful?
Thank Rich P
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Rich, Thank you for taking the time to write such a great review. It is so nice to hear you were compelled to comment while you were still on the property! Your compliments to staff, on the breakfast and on our location are very much appreciated. Thank you again and we hope to see you again soon. Best regards,...

Scranton, Pennsylvania
Reviewed 20 December 2016

This place is great and provides excellent service! I stayed here because it was close to the venue of a competition that I was attending and they accommodated my every need. Needless to say, I will be staying here again if I ever need a place to stay in Wilkes Barre.

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Helpful?
Thank cghnbb
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Thank you for your wonderful compliments on the service you received at our property. We are so glad to hear you enjoyed your stay and hope to see you again soon. Best regards, Gus Genetti

Reviewed 17 December 2016 via mobile

If you want to stay close to the FM Kirby this is the place for you! Nice location within walking distance to many bars and restaurants. Beds are super comfy and hotel is quiet! Nice bar in the hotel. We enjoyed our stay here!

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1Thank Tracey W
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Tracey, Thank you for your wonderful compliments and for your review. We are so glad to hear you thoroughly enjoyed your stay, especially our location in downtown Wilkes-Barre. Hope to see you again! Best, Gus Genetti

Reviewed 5 December 2016 via mobile

We had a beautiful Luncheon done by this magnificent hotel and Convention center. The food was amazing and the server's were great and very tentative to the needs of our event. Definitely will have our events at Genetti.

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Helpful?
Thank Erika P
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Erika, Thank you for your wonderful compliments on your luncheon at the Best Western Genetti Hotel & Conference Center. We are so glad to hear it went well and look forward to hosting the NAACP Youth Council in the future. Best regards, Gus Genetti

Minneapolis, United States
Reviewed 4 December 2016

This hotel is old fashion and feels like I was in The Shining. Amazing breakfast and restaurant. Great lounge and bar area. Also its a great location right in the heart of the city. The rooms are outdated and needs a remodel.

Review collected in partnership with Best Western
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Helpful?
1Thank Joseph L
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Joe, Thank you for your feedback and comments, again. We certainly appreciate your compliments and I have passed them along to our team. The Best Western Genetti Hotel & Conference Center has recently been approved for renovations in the very near future, as some updates to our property are necessary. Thank you for staying with us. We hope to receive...

Philadelphia, Pennsylvania
Reviewed 30 November 2016

Arrived late evening to attend a family funeral. Front deskwoman Shae was fantastic friendly and helpful. Super clean rooms and beds were perfect. Room also included one amazing breakfast buffet! What we exactly needed quiet and comfort for our visit with family for a funeral.

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Helpful?
Thank Glassdesign44
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Please let me offer our condolences on your loss. We are glad to hear you found quiet and comfort at our property and certainly appreciate your compliments, especially to Shae at the front desk. Sincerely, Gus Genetti

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's and DVD players, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 

Additional Information about BEST WESTERN PLUS Genetti Hotel & Conference Center

Address: 77 E Market St, Wilkes-Barre, PA 18701-3116
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: $126 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Genetti Hotel & Conference Center 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Hotel Style:
#2 Business Hotel in Wilkes-Barre
#2 Romantic Hotel in Wilkes-Barre
#2 Family Hotel in Wilkes-Barre
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Genetti Hotel & Conference Center staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Genetti Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get connected room if you have two rooms booked”
 of 5 bubbles camssmt, 20 Feb 2017 | Read review
“3rd floor close to the main street, but still very quiet at night.”
 of 5 bubbles sunsetd, 26 Jan 2017 | Read review
“We stayed on 7th floor and very quiet.”
 of 5 bubbles lindamcgrath, 18 Jan 2017 | Read review
“no escalator but they do have rooms that do not need one and are on the second floor ask”
 of 5 bubbles CardyDog, 27 Nov 2016 | Read review
“Go for the great free breakfast they offer.”
 of 5 bubbles thomasrU3046SQ, 20 Oct 2016 | Read review
5 of 5