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BEST WESTERN PLUS Genetti Hotel & Conference Center

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BEST WESTERN PLUS Genetti Hotel & Conference Center
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651 Reviews from our TripAdvisor Community

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Showing 645: English reviews
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Long Sault, Canada
Reviewed 2 days ago NEW

We are snowbirds heading back to Canada and do not usually venture too far away from the main highway (81) but it was well worth it. They honoured a discount hotel coupon all with a friendly, courteous reception. This was a stark contrast to our experiences with Marriott and Sheraton hotels previous nights. The room was clean, updated decor and...

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Helpful?
Thank Diane L
Middlebury, Vermont
HOTEL’S FAVOURITE REVIEW
Reviewed 16 January 2017 via mobile

Genetti's Best Western is unique. It has the size, style and placement of the old fashioned big city hotel. Inside there is a warm atmosphere created by the fireplace burning in the lobby, sculptures and the entrance to a lavish looking bar and adjoining restaurant. The front desk is well staffed - most often by a very lovely woman who...

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Helpful?
Thank kathyincornwall
About Hotel's Favourite Review
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Kathy, Wow! Thank you for such an eloquent, wonderful review of the Best Western Genetti Hotel & Conference Center. We are so glad to hear you enjoy your stays with us and appreciate your compliments, especially to Shae at the front desk. I am also humbled by your kind words about me. Thank you again for staying with us...

Brossard, Quebec, Canada
Reviewed 2 days ago NEW

Don't understand the good reviews about this hotel. This hotel is simply outdated!!!! Old and bad smell!!! I felt living back in the 70's. The only positive thing about this place was a friendly staff and not a bad restaurant

Review collected in partnership with Best Western
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Thank Guy H
Quebec, Canada
Reviewed 3 days ago NEW

Wonderful staff and generally very well run hotel, Rooms are super clean and comfortable, everything was great for my stay. Breakfast was very good, well presented, plentifull and hot. good selection of breakfast foods and fresh fruits and juices. Hotel is quiet and has great stuff within walking distance.

Review collected in partnership with Best Western
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Helpful?
Thank francoisp747
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Francois, Thank you for another wonderful review of our property. We certainly appreciate all of your compliments and hope you will come back to see us again. Best regards, Gus Genetti

New York
Reviewed 6 days ago NEW

My employer booked this room for me so I had no choice where I stayed. Room was comfortable. Staff was, for the most part, friendly, every place has one or two depending on the day. I did not get to have breakfast, as I had to be to work before they served, but they did give a grab and go...

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Thank CheckingItOut
Reviewed 1 week ago NEW

I would recommend this Hotel.Staff is very friendly, Great value for your dollar. Nice hot breakfast included. I would stay there on my next trip. Very nice room and beds are super comfortable. I strongly recommend this Hotel All the Best!!! Happy Customer

Review collected in partnership with Best Western
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Helpful?
Thank angelor178
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Angelo, Thank you for another wonderful review of our property. We certainly appreciate all of your compliments, your recommendation, and are glad you enjoyed your stay. We hope you will come back to see us again. Sincerely, Gus Genetti

Courtice, Canada
Reviewed 1 week ago

Our son goes to school in Scranton, PA. He plays on the College baseball team with home games Sat & Monday. We took our dog, so we needed a pet friendly room. I personally know the owners of the Best Western in Cobourg, Ontario, Canada and he recommended the Best Western In Wilkes- Barre. We thank him for that as...

Review collected in partnership with Best Western
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Helpful?
Thank U6766JZkevinw
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Kevin, Thank you for your staying with us and for your kind review. We are humbled to receive a recommendation from another owner, so please send along our thank you. We hope you enjoyed your son's baseball game and hope you will come visit us again. Best regards, Gus Genetti

Southington, Connecticut
Reviewed 1 week ago

Everyone at this hotel was very welcoming and the service was wonderful. Clean and comfortable room. The breakfast was one of the best I've had at a hotel. I will definitely stay here whenever I'm in the area.

Review collected in partnership with Best Western
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Thank suemour
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Thank you for such a wonderful review of our property. We certainly appreciate all of your compliments, especially to the staff, and hope you will come back to see us again soon. Sincerely, Gus Genetti

Reviewed 1 week ago

We've stopped at this hotel many times on Sunday, travelling home from Florida. We just canceled our reservation there for this Sunday, as we learned their restaurant in lo longer open Sundays. After spending the day in the car, a meal is an absolute must. This hotel is now off our list for the annual journey home from Florida. Shame.

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Thank 756garyl
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Since we have never had our restaurant open on Sunday nights, you may have us confused with the former Best Western East Mountain Inn, which is now a Holiday Inn. I have checked with them and their restaurant is still open on Sunday nights. We are sorry that you aren't able to stay with us, but we are...

Austin, United States
Reviewed 2 weeks ago

I was at the hotel because my father had passed away, it was a terrible reason for a visit. The entire staff, but especially housekeeping, was so kind and accommodating to me and my needs. Always pleasant and smiling, they made sure I still had the items I needed when I requested them, since I chose to keep the do...

Review collected in partnership with Best Western
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Helpful?
Thank X7508VFdawnm
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, We would like to offer our sincerest condolences again on the loss of your father. Despite such a difficult time, it is humbling to hear our staff made for such a great stay. All of your compliments and details are beyond appreciated and I have passed them along. Wishing you and your family peace. Gus Genetti

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's and DVD players, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 

Additional Information about BEST WESTERN PLUS Genetti Hotel & Conference Center

Address: 77 E Market St, Wilkes-Barre, PA 18701-3116
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: $129 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Genetti Hotel & Conference Center 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Hotel Style:
#2 Business Hotel in Wilkes-Barre
#2 Family Hotel in Wilkes-Barre
#2 Romantic Hotel in Wilkes-Barre
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Genetti Hotel & Conference Center staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Genetti Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get connected room if you have two rooms booked”
camssmt, 20 Feb 2017 | Read review
“3rd floor close to the main street, but still very quiet at night.”
sunsetd, 26 Jan 2017 | Read review
“We stayed on 7th floor and very quiet.”
lindamcgrath, 18 Jan 2017 | Read review
“no escalator but they do have rooms that do not need one and are on the second floor ask”
CardyDog, 27 Nov 2016 | Read review
“Go for the great free breakfast they offer.”
thomasrU3046SQ, 20 Oct 2016 | Read review
5 of 5