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Quality Inn & Suites

QualityInnUSD 83*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 87*
USD 83*
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USD 86*
USD 87*
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Quality Inn & Suites
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538 Reviews from our TripAdvisor Community

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Showing 537: English reviews
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New Smyrna Beach, Florida
Reviewed 2 days ago NEW

I was able to make my reservation with short notice by phone directly with the hotel, as I had a few questions. I was very pleased with the location, staff, and in-room amenities (frig., microwave, hair dryer, etc.). Also appreciated the real wood furniture. And the complementary breakfast. All-in-all, a pleasant experience during a difficult time.

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Helpful?
Thank Katharine B
New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 29 September 2016

I stayed in this hotel for 2 nights during the business trip. The check in was very quick and the hotel is under new management. The new owner was very pleasant and seemed extremely interested in making sure my stay was comfortable. The room was clean and spacious. The hotel was clean overall and service was good. Towels and linens...

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Helpful?
Thank Gene F
About Hotel's Favourite Review
Juan T, General Manager at Quality Inn & Suites, responded to this review

Thank you for your review of your recent stay at the Quality Inn & Suites at West Chester, PA. We are very happy to learn that you had a great stay and that your room was comfortable. Our solid team is working tirelessly to always improve the hotel and our guest’s overall experience. We hope to see you again soon!

Washington, District of Columbia, United States
Reviewed 1 week ago via mobile

Good place to stay when in the Brandywine valley. Near Wintertur, Longwood gardens and Chaddsford. Clean, good hot breakfast and all amenities. Helpful staff. Very close to downtown West Chester, a cute Pennsylvania town.

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Helpful?
Thank Eric_W844
Seantelle2017, General Manager at Quality Inn & Suites, responded to this review

Dear Eric, Thank you for taking the time for giving us positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the...

Natick, Massachusetts
Reviewed 10 April 2017

Booked Through Expedia - received confirmation and was all set to go. Checked in and was told my credit card declined - GAVE the attendant my credit card, he ran it, took my license and said all set. I checked out 2 days later was told I'm all set, thank you. On the drive home (5 hour drive) the GM...

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Helpful?
1Thank Kashede
Juan T, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for this inconvenience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests...

Phoenix, AZ
Reviewed 21 March 2017

A word of advice not to book this property through Expedia as attempts to cancel reservation 4 months in advance get mired in a web of hold times and unavailable hotel managers. Expedia confirmation states free cancellation yet 4 months in advance seems unwilling to allow a cancellation. Be wary.

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Helpful?
1Thank WHAZ
Juan T, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to provide us with the feedback. We hope to serve you again in the near future.

lancaster
Reviewed 20 March 2017

I tried to block out all the negative reading I read about the hotel and give it a chance. True it is an older hotel and at one time may of been the best hotel in West Chester. To my surprise it was a very nice stay. From the from helpful friendly desk to all the people we came in...

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Helpful?
Thank lancaster4luvers
Juan T, Manager at Quality Inn & Suites, responded to this review

Thank you so much for being our loyal customer and sharing your experience with others. We are so happy to hear about your satisfied stay. Thank you for recognizing our hotel and staff. We hope to serve you again in the near future.

WEST CHESTER
Reviewed 15 March 2017

I went to the hotel because I am having surgery and the predicted storm might have made it impossible to leave from home.The staff readied for the storm with extra meals for all and a full and accommodating staff. I was worried about my car which was plowed in three times by their hired service.Actually everyone was plowed in.Carlos and...

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Helpful?
Thank cameshon
Juan T, Manager at Quality Inn & Suites, responded to this review

Thank you so much for being our loyal customer and sharing your experience with others. We are so happy to hear about your satisfied stay. Thank you for recognizing our hotel and staff. We hope to serve you again in the near future.

Richmond, Virginia
Reviewed 20 February 2017

We were in town for a funeral. The room, though a little dated and small, was very clean and bright as noted by my wife. she is a stickler for such things so to have her say this is a plus. The continental breakfast has two cereals, oatmeal, waffles breads and pastries. Juices, milk, coffee and tea are also available....

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Helpful?
Thank Rod6760
Juan T, Manager at Quality Inn & Suites, responded to this review

Thank you so much for being our loyal customer and sharing your experience with others. We are so happy to hear about your satisfied stay. Thank you for recognizing our hotel and staff. We hope to serve you again in the near future.

Front Royal, Virginia
Reviewed 18 January 2017

Clean rooms, nice staff. The bathroom in our room was very cramped. Like a closet with a bathtub and a toilet. The sink is outside the bathroom. We stayed here while visiting Philly. Motel is in a good neighborhood, and convenient to Philly.

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Helpful?
Thank J S
Juan T, General Manager at Quality Inn & Suites, responded to this review

Thank you for your time in giving your feedback about your recent stay with us. We are continuously improving the property to provide our guest a wonderful experience. We are all glad you enjoyed your stay and hope to see you again soon.

Philadelphia
Reviewed 10 January 2017

Stayed here on NYE since we were attending the NYE party at the hotel. Hotel needs some updates but the new management there is doing an excellent job. Room was spotless and seemed to have new linens. Customer service was top notch and the food excellent!

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Helpful?
Thank dillybar92
Juan T, General Manager at Quality Inn & Suites, responded to this review

Thank you for the review. We hope to see you again soon!

68 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Quality Inn & Suites

Address: 943 S High St, West Chester, PA 19382-5418 (Formerly Centerstone West Chester Inn)
Region: United States > Pennsylvania > West Chester
Price Range: $115 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites 3*
Number of rooms: 141
Reservation Options:
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Also Known As:
Days Hotel West Chester
Days Hotel And Conference Center
Holiday Inn West Chester
West Chester Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
3 questions
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lancaster
8 months ago

See all questions (3)

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor is the ground floor on upper level. 1st floor is lower level.”
lancaster4luvers, 20 Mar 2017 | Read review
“We had 206 which looks over a parking lot. If you want a view, do not take the even rooms in the 200 section.”
Rod6760, 20 Feb 2017 | Read review
“Ask for a room with the larger bathroom. The small one is annoyingly small.”
K4334RYjs, 17 Jan 2017 | Read review
“Ask for Will!”
robt_schwartz, 4 Jan 2017 | Read review
“The Longwood room is perfect for business meetings. It is quiet in the conference room areas.”
dlpaka, 14 Nov 2016 | Read review
5 of 5
QualityInn
USD 83* /night
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Booking.comUSD 86
Hotwire.comUSD 87
Orbitz.comUSD 87
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*Disclaimer
Prices are for 1 room, 2 adults
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