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Crowne Plaza Philadelphia - Bucks County

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Crowne Plaza Philadelphia  -  Bucks County
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352 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Philadelphia - Bucks County
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Showing 351: English reviews
Harrisburg, Pennsylvania
Reviewed 25 September 2016

I stay here several times a week through work. If you call over and need a room make sure you tell them you need it right away and get a name. I called and told them we needed two rooms, and we will be right over. We get there yes we have rooms available but not until 4pm. It was...

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Helpful?
Thank Simon B
IHGService, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear Simon B, Thank you for taking the time to share your feedback regarding your stay with us and for choosing our property. I am sorry the service you received from our staff did not live up to your expectations and apoloize for any inconvenience caused by the renovations. We are always working to be the best we can be...

Havertown
Reviewed 25 September 2016 via mobile

Made reservations months ago show up room not ready told 15 min wait, on 3 different occasions was told same 15 min wait. Finally got a room after I told them forget it. Manager never came over ty o talk with me. Place has no customer service

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Helpful?
Thank Pat A
IHGService, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear Pat A, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information....

Nashville
Reviewed 21 September 2016

Having stayed in this hotel before, with our last two experiences rated one bad and one good, we chose to stay again mainly because of the location. BIG disappointment, and our 3-night stay will be our last! First of all, we were NOT told that the hotel was undergoing renovations when we booked, which should have been made clear to...

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Helpful?
Thank Beth W
IHGService, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear Beth W, Thank you for being an IHG Rewards Club member and for sharing your thoughts about our hotel. We rely on guest feedback as this will allow us to improve wherever possible. Our hotel is committed to providing our guests with the highest quality services and facilities and I am truly sorry for the disturbance caused by the...

Nantucket, Massachusetts
Reviewed 17 September 2016

typical high prices hotel with wifi that doesnt work. wifi and hotel are old and need an update. last time I complained about it 3 months ago I get email from GM stating entire cable and wifi updated. today when I complain the front desk clerk saids she has been there 6 months and nothing has been done to wifi....

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Helpful?
Thank Constable186
Khokhar84, Front at Crowne Plaza Philadelphia - Bucks County, responded to this review

We do apologize for all the inconvenience you had during your stay with us. We do appreciate you sharing your concerns, or comments with us. We take every feedback seriously as it is used to improve our services. We hope that you will stay with us one more time and give us a chance to provide you with the services...

New York City, New York
Reviewed 13 September 2016 via mobile

I stayed with my family with the sesame package. The hotel is going thru some renovations on the 4th floor which was where we got our room. I had looked at some reviews prior to the booking which mention the renovations so we expected it. Over all we enjoyed our stay. And we recommend the hotel if you want to...

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Helpful?
Thank Malejauri
Khokhar84, Front at Crowne Plaza Philadelphia - Bucks County, responded to this review

Thank you for choosing to stay with us. We are glad to hear that despite of all the renovations taking place you were able to have a good time. We hope to see you again whenever you are in the Bucks County area. Thank you Shekinah Khokhar

new york
Reviewed 13 September 2016

The good: Not dirty. Free parking. The bad: 1st- I believe the guest service staff know what rooms are the worst ones. The face that they put me in this crappy room makes it feel like they took me for a chump. 2nd- The staff act as if they are way above you. No eye contact, talk over you, etc....

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Helpful?
Thank dog4life360
Khokhar84, Front at Crowne Plaza Philadelphia - Bucks County, responded to this review

I would like to extend my sincere apologizes on behalf of my entire team. We are trying to get the entire hotel renovated and are hoping to get it completed soon. We are sorry that we failed to meet your expectations. However, We hope that you will stay with us one more time so we could get a chance to...

Pittsburgh, Pennsylvania
Reviewed 9 September 2016 via mobile

Strange smells as soon as you enter. Disgruntled check in staff. Construction mess everywhere. Broken down elevator. One working elevator doesn't light up. Beat up doors with obvious tool marks where they broke in with screw drivers instead of keys. Every room we went into smelled like smoke. Bathroom door doesn't shut, let alone lock. Ceiling has rips in finish,...

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Helpful?
Thank scarletbgn3
Khokhar84, Front at Crowne Plaza Philadelphia - Bucks County, responded to this review

We are sincerely sorry about everything. On behalf of my entire team I would like to extend an apology, starting from our front desk. We are currently going under renovation and are getting a makeover of the whole hotel. It will be nice to see it all completed, and would like to invite you back to check it out. Please...

Reviewed 6 September 2016

The hotel is in the process of renovating , we living in the 6th floor and the smell is terrible. Our first room the smell like mix every thing (like smoke ,paint,something is rot or something else) then we change the room. But ....but ......the 2nd day the smell happened again! The swim pool is no good too....towel is not...

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Helpful?
Thank 473sheilac
Khokhar84, Front at Crowne Plaza Philadelphia - Bucks County, responded to this review

We do apologize about the inconvenience you had during your stay with us. In the renovation process the furniture in the rooms will be replaced and soon everything should be renovated. Also the elevator is up and running and the pool is definitely being looked into. Give us a chance to provide you with the kind of service you deserve...

Reviewed 3 September 2016 via mobile

It's under construction. Like wet paint signs and the such, missing floor moldings and room numbers, displeasing to my eyes. Elevator made a scary noise when we we're in it, now it's out of order, it will be fixed tomorrow says the sign. Pool was closed when we got here but now it's open and cloudy, prob not going swimming...

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Helpful?
Thank Charlie C
IHGService, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear Charlie C, Thank you for taking the time to write a review about your stay with us. We are happy to know that you found our staff to be nice and helpful. On the other hand, we would like to apologize for the inconvenience caused by the renovation and for falling short of your expectations regarding our beds and...

Spring Valley
Reviewed 27 August 2016

My family and I was going to Sesame Street, So we decided to stay a night at this crown plaza. This is an excellent place to stay, 15 minutes from the park. The bed was very comfortable. Staff was very helpful and accommodating. I would highly recommend this hotel.

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Helpful?
Thank M G
Khokhar84, Front at Crowne Plaza Philadelphia - Bucks County, responded to this review

Thank you so much for taking out time and leaving us with your feedback. We value and care about you. We are glad to hear about your wonderful experience at the hotel. We also look forward to seeing you in the future. Thank you Shekinah Khokhar

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The new Crowne Plaza Philadelphia - Bucks County is 100% smoke-free! Discover all that Bucks County and Philadelphia has to offer at the convenient, comfortable Crowne Plaza Philadelphia-Bucks County. Our location just off of the Pennsylvania Turnpike, I-95 and Route 1 affords you easy access to everything our area has to offer. The Crowne Plaza Philadelphia-Bucks County is the ideal destination. Imagine having all the space and tools you need for business - free wireless high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. The business center is there for copies, printing and support. And, if you re here for pleasure, you are just minutes away from Sesame Place, Park Casino, Peddlers Village, New Hope and all the adventures that Philadelphia has in store. No matter what brings you to the area Crowne Plaza Philadelphia-Bucks County, your room is your personal retreat. The key word is comfort with luxurious bedding, modern decor and all the amenities you need. Brady s American Pub within the hotel offers casual dining in a fun atmosphere, offering your favorite sporting events on plasma TVs with a traditional American menu and over 70 beers. The Crowne Plaza Philadelphia-Bucks County is a favorite for business and leisure visitors to Bucks County and Philadelphia and we want to become your favorite too. ... more   less 

Additional Information about Crowne Plaza Philadelphia - Bucks County

Address: 4700 E Street Rd, Trevose, PA 19053-6648 (Formerly Holiday Inn)
Region: United States > Pennsylvania > Bucks County > Trevose
Price Range: $119 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Philadelphia - Bucks County 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Crowne Plaza Philadelphia - Bucks County Hotel Trevose
Crowne Plaza Trevose
Holiday Inn Trevose
Trevose Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Philadelphia - Bucks County staff and other travellers.
5 questions
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Endicott, New York, United States
8 months ago
11 months ago

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Questions? Get answers from Crowne Plaza Philadelphia - Bucks County staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I believe conference spaces are on floors 1 - 3, so you may want to avoid those floors due to noise.”
 of 5 bubbles traveler2828, 26 Oct 2016 | Read review
“Stay away from this place.”
 of 5 bubbles KIMK908, 3 Oct 2016 | Read review
“Make sure you tell them exactly when you are checking in and get a name!”
 of 5 bubbles L7161ULsimonb, 24 Sep 2016 | Read review
“go to Red Roof Inn down the street”
 of 5 bubbles Constable186, 16 Sep 2016 | Read review
“Do not stay on the 4th floor. 5th or higher.”
  • Small room TV
  • Chipped furniture in room
  • Scatched furniture in room
  • Chipped furniture in room
  • Chipped furniture in room
  • Like a basement
 of 5 bubbles dog4life360, 12 Sep 2016 | Read review
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