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Pocono Manor Resort & Spa

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1,386 Reviews from our TripAdvisor Community

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There are newer reviews for Pocono Manor Resort & Spa
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Showing 1,382: English reviews
Sao Paulo, SP
Reviewed 4 weeks ago via mobile

Location is awsome with a fantastic view. Restaurants are not bad and rooms a little older but comfortable. Hotel has good infrastructure we loved the shooting activities. Staff at the sports club were very nice. Sports activities were really great. Staff is also a point of concern 50% are very nice and some other very unprepared and crunchy. Good overall...

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Helpful?
Thank Daniel A
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for your review. We are glad you enjoyed our historic resort and some of the activities we have to offer. We appreciate your feedback on certain areas of the resort and will be sharing this with our Management Team so that we can further improve future experiences.

Reviewed 4 weeks ago via mobile

Came here with my pregnant wife and brother in law. My encounter left me a bit shocked and speechless. I never asked about check in time when I booked however I got there for about 25 minutes to 4 and when I got there I was then told it was 4pm check in. The front desk attendant then proceeded to...

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Helpful?
Thank Steven L
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We did experience a high volume weekend due to the holidays during the week and at times were waiting for guests to check out to clean rooms. However this is not a typical occurrence of our check in procedure. We will be sharing this review with our Management Team and the front desk staff to correct this occurrence and improve...

Reviewed 4 weeks ago via mobile

Just went for a 3 day getaway with my 1 year old baby and 2 year old twins. We stayed here so we could enjoy the indoor pool and take a day trip to Kalahari which is nearby. My brother and his family were also with us in the next door room. We needed a crib and fridge for baby...

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Helpful?
Thank Yamina I
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for your review! We love hearing from our guests about their experiences! We hope to see you again soon for more delicious food and family fun!

Huntington, New York
Reviewed 4 weeks ago via mobile

The rooms do not have any soundproofing and the doors slam. You can hear people in the hallway, next door and from above. My baby and I were kept awake by all of the noise. They are also very understaffed. It took 8 hrs to get a refrigerator delivered to our room. I had milk for my baby that needed...

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Helpful?
Thank nouch22
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We appreciate you taking the time to review your stay. We are sorry to hear about your recent visit as that is not a typical experience here. We are working to make improvements throughout the resort and your feedback will help to improve future guest experiences.

Reviewed 5 weeks ago via mobile

First time we stayed here. The charm of the property is beautiful. My only issue was the front desk staff. Considering it involves employees being friendly and customer service oriented... that did not happen. However other staff went above and beyond. Nicole (Food/Beverage Manager) was very professional and helpful. Our package included breakfast wich we enjoyed. Spa treatments at Laurel...

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Helpful?
Thank homeskel
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We are so glad you loved our historic resort! We are also glad to hear that our staff went above and beyond to really make this trip great for you. Thank you for your feedback on other aspects of your stay, we will be sharing this review with our Management Team so that we can continue to make improvements to...

Fairfield, Connecticut
Reviewed 20 February 2017

There were good and bad things about this hotel. It was very clean and the room was nice. There is a great bar, The Lamplight Lounge with live music and nice bartenders. The bathrooms were also nice in the room. However, a few things made our stay less enjoyable. The rooms have NO soundproofing. We could hear kids until 12:30...

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Helpful?
1Thank AMP0930
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for your review! We are glad you enjoyed the Lamplighter Lounge and your room. We are sorry to hear about your other experiences though. We are working to make improvements throughout the resort and your feedback will help us prioritize that list. We hope you will visit us again soon!

New Jersey
Reviewed 8 February 2017

I went with my husband and some friends for a few days. We had used a groupon deal so the price of the two rooms weren't bad. The Positives + good location, about 15 minute drive to Camelback, 10 minute drive to Mt Airy and the outlets, plenty of parking spots The Negatives - Wifi was down the entire time....

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Helpful?
1Thank Lindsey N
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We are in the process of making improvements throughout the resort. Your feedback is appreciated and will allow us to further enhance our future guest experiences.

Los Angeles, California
Reviewed 2 February 2017

Attended a three day conference. Lots of comfortable areas for casual conversation, relaxation and reading. Sleeping room and meeting rooms were comfortable and pleasant. Loved the baseboard electrical outlets that gave ample outlets to charge phone, computer, smart watch, battery brick, etc. But there are two things that make The Inn an excellent conference venue. First, the staff. They were...

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Helpful?
1Thank technocleric
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you for staying at The Inn at Pocono Manor! It was a pleasure to host your conference and we hope you will be back again soon to enjoy more great food and relaxation.

Reviewed 1 February 2017

If you need a weekend getaway this is all you need. Pool was warm the staff outside was really nice and able to make me just what i need to enjoy poolside. Staff was nice to show us to our room, staff friendly and helped with extra towels and toiletries that we need to complete our stay.

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Helpful?
1Thank toddandlayla
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We are so excited to hear you had a wonderful stay with us! We are glad our peaceful mountain resort was just what you needed to feel refreshed after a long week. We hope you visit us again soon!

Reviewed 1 February 2017 via mobile

We enjoyed our stay the hotel was clean and the staff efficient . We booked through Groupon, and because we booked through a third-party we were charged a $22.00 resort fee for every day we were there. If I had known I might not have stayed there it adds up after awhile.

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Helpful?
Thank Rene G
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for your review. We are so glad you enjoyed your stay! The resort fee applies to everyone, not just Groupon users. It covers activities such as, BB Gun shooting, hiking, biking, ice/pond fishing, the indoor pool and more. Hopefully while you were here you were able to enjoy some of these activities. Thanks again for your feedback!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Golf Course
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our beautiful mountaintop location offers an 18 hole championship golf course, fitness center, indoor and outdoor pools, state-of-the-art Spa, Riding Stables and various dining options. Just minutes from area attractions; casino, waterpark, skiing, outlet shopping and more! ... more   less 

Additional Information about Pocono Manor Resort & Spa

Address: 1 Manor Dr, Pocono Manor, PA 18349-9800 (Formerly Inn at Pocono Manor)
Region: United States > Pennsylvania > Pocono Mountains Region > Pocono Manor
Price Range: $168 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Manor Resort & Spa 3.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
The Inn At Pocono Manor Hotel Pocono Manor
Hotel Pocono Manor
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Manor Resort & Spa staff and other travellers.
31 questions
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Questions? Get answers from Pocono Manor Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Honestly it would help if you had a 4 wheel drive. Eat at Amber's Steak House”
  • View from room 315
  • Bed
 of 5 bubbles Deluxe8686, 5 Mar 2017 | Read review
“Get one of the mountain facing rooms.”
 of 5 bubbles 656arpitj, 22 Jan 2017 | Read review
“Beautiful stay for nature lovers”
 of 5 bubbles ShaylaM310, 5 Jan 2017 | Read review
“Rooms in the main lodge have a scenic mountain view.”
 of 5 bubbles smartinez773, 4 Jan 2017 | Read review
“Ask for bigger tub”
 of 5 bubbles cwilliams53, 20 Dec 2016 | Read review
5 of 5