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Extended Stay America - Philadelphia - Plymouth Meeting

Expedia.comUSD 120*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 120*
USD 120*
USD 120*
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Extended Stay America - Philadelphia - Plymouth Meeting
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92 Reviews from our TripAdvisor Community

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Showing 89: English reviews
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Reviewed 2 days ago NEW

No Soap to Bathe. Grimmy telephone And TV remote. Was too. Filthy to. Touch. Bed sheets had not been changed from previous night.1st Floor windows did not. Shut. Tightly. The windows did not Lock! i would not ever recommend this place to stay. The hotel is in an extremely expensive location, so why was this poo hotel even there?

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Helpful?
Thank frank a
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Frank, please accept my apologies for the issues you experienced in your room. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We are happy to offer this service to you at a minimal fee at your request and fresh linens and toiletries are available at the front desk and...

Stratham, New Hampshire
HOTEL’S FAVOURITE REVIEW
Reviewed 14 March 2017

My visit on 3/12-13 was just as good as the first time I stayed here. Leah at the front desk was especially helpful in helping to honor my reservation since I really needed a first floor room in traveling with my service dog. Room exceeded my expectations - of course spotless - but bed super (I almost overslept) - quiet...

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Helpful?
Thank Tina-Belgians
About Hotel's Favourite Review
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Tina, it's so nice to read the positive review of your stay at Extended Stay America - Philadelphia - Plymouth Meeting. We are pleased you enjoyed your well-appointed suite, especially the bed in it and that our outstanding hospitality exceeded your expectations. We will definitely share your compliments with our Front Desk associate Leah. She will be glad to know...

Reviewed 4 days ago NEW

I had secured 4 rooms for my family to stay at while we were in town for my niece's graduation. I was told that each person would be able to pay for the room with their credit card when they checked in. Since we all checked in at different times, we had different gals at the desk. One was very...

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Helpful?
Thank Becky S
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Becky, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. I have alerted the Front Desk Manager and shared your concerns so this does not happen again. We are...

Hainesport, New Jersey
Reviewed 4 days ago NEW

The hotel was not anything to write home about. It was a short stay, thank goodness, because I wouldn't want to stay any longer. It was dirty, not up to date, noisy AC unit, noisy bathroom fan, and no blanket. I would not stay there again.

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Helpful?
Thank tech567
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

We are disheartened to read your review, and please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues...

Houston, Texas
Reviewed 4 days ago NEW

NO soap or shampoo for a shower 2 days in a row. Requested a wake up call and never received it. I would NOT recommend this hotel. Avoid at all cost. They want me to type at least 200 charecters. I don't need that many to say DON'T stay at this hotel

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Helpful?
Thank goskmj
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced and hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we...

Reviewed 1 week ago

I stayed here most weekdays for a few months, and over time the place grew on me. The rooms were ok but the real highlight was the staff, which is the only reason I gave a rating of 3. Granted, we gained a certain rapport after interacting for so long, but observing their patient interactions with other guests led me...

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Helpful?
Thank badgerambler
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

We appreciate you recommending us and being our guest. We are pleased you had an overall nice stay and loved our service. However, we are sorry for the inconvenience you experienced during your stay, but we are pleased our staff resolved the issues to your satisfaction. We would like to inform you that, to ensure cleanliness of kitchenware these items...

Reviewed 1 week ago via mobile

Tried to check in at 8pm. No one at the front desk. Just a sign that the front desk person was helping a customer and would return shortly. It took 30 minutes before someone arrived - she was on a dinner break and there was no other person to cover the front desk. She proceeded to tell us that check...

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Helpful?
Thank Dan M
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Thank you for your feedback. I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. My staff and I are taking steps to ensure...

Hartford City, Indiana, Usa
Reviewed 4 weeks ago

Reserved and prepaid a king room but upon arrival they had no king rooms cleaned. Agreed to a queen room but it took 3 rooms before one had been cleaned. Broken reading lamp next to bed that was not fixed because maintenance did not work on weekends. Lobby and hallway was dirty and had not been swept.

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Helpful?
Thank Agent1949
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

I was disheartened to read that we did not live up to our standards, and I am truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,...

Reviewed 4 weeks ago via mobile

The room is fine and clean, the service is very good, I dont give them 5 stars because the brakefast is a Joke, there is only oats bars and coffee... but everything else its fine, I like it, there is a mall with cinema just in front of the hotel and thats OK!

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Helpful?
Thank Antonio T
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Antonio, it was a pleasure to have you as our guest at Extended Stay America - Philadelphia - Plymouth Meeting. We are glad you liked the cleanliness of your room and the service provided by staff. Your feedback in regard to breakfast will be shared with our food and beverage team in an effort to improve our facilities. We look...

Cherry Hill, NJ USA
Reviewed 19 April 2017

I booked on Hotels.com and paid in full for a king size bed. Upon arrival at 10:15pm I was told there were no king sized beds available at that price but if I wanted to pay more I could have a king bed in a suite (a room with a sofa bed). I was told they could not honor my...

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Helpful?
Thank mschorr
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

I apologize for not providing the specific room type you booked and regret that you were not happy with our accommodations. It is never our intention to disappoint you. We will take a look at our procedures and fine-tune where necessary to better serve our guests in the future. Once again, please accept my personal apology that we did not...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Philadelphia - Plymouth Meeting

Address: 437 Irwins Ln, Plymouth Meeting, PA 19462-1605
Region: United States > Pennsylvania > Plymouth Meeting
Price Range: $138 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Plymouth Meeting 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Plymouth Meeting Extended Stay
Extended Stay Plymouth Meeting
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Philadelphia - Plymouth Meeting staff and other travellers.
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Questions? Get answers from Extended Stay America - Philadelphia - Plymouth Meeting staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“GO To A Different Hotel”
486franka, 24 May 2017 | Read review
“My tip: pick a different hotel”
goskmj, 22 May 2017 | Read review
“Stay away from this motel. Management needs change.”
Agent1949, 24 Apr 2017 | Read review
“Use the app for extended stay along with the Perks rewards.”
Giggleljr, 16 Mar 2017 | Read review
“dirty, cheap, extended stay, Plymouth Meeting, small rooms,”
  • No turn down service.
  • Trash wasn't even taken out.
  • Dirty easily seen within the toilet.
  • Dirty spots the outside of the fridge. Obviously wasn't wiped down properly after the last custo
  • Pillowcases were almost yellow, too dingy. No fresh towels were delivered to our room.
latitiag3, 28 Nov 2016 | Read review
5 of 5
Expedia.com
USD 120* /night
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ExtendedStayUSD 120
Booking.comUSD 120
TripAdvisorUSD 120
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*Disclaimer
Prices are for 1 room, 2 adults
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