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I filed a compliant with Marriott corporate. I arrived on Saturday August 9th. My wife, mother in law and I were ignored by Kay Zimmerman at the front desk. Kay was pissed off at the slow computer system and took out her anger on my...More
4 Thank Brian W
Response from ConcordHospitality, General Manager at Fairfield Inn & Suites Pittsburgh Neville IslandResponded 18 August 2014
Thank you for writing. Please be assured that guest comfort and satisfaction is our highest priority. I'm sorry we disappointed you. Please know we are taking all necessary steps to correct the situation. We are at your service if there is anything further...More
This is not the first time that we have stayed in this hotel and before this visit, we were happy with the cleanliness of the rooms. This time, not so much. We had our granddaughter with us, so we rented a room that had a...More
Thank Gladys B
Response from ConcordHospitality, General Manager at Fairfield Inn & Suites Pittsburgh Neville IslandResponded 19 August 2014
Dear Gladys B,
Thank you for taking the time to write; we love to hear from our returning guests. I am happy to know that overall you had a pleasant stay. I apologize for your disappointment with the cleanliness of your room; please forgive us....More
We booked this hotel thinking that with the Marriott name we would get more than your average roadside hotel. The hotel was nicely done up and the rooms looked great! Unfortunately the service was less than stellar and the breakfast was lousy. I had to...More
Thank Karim H
Response from ConcordHospitality, General Manager at Fairfield Inn & Suites Pittsburgh Neville IslandResponded 14 August 2014
Thank you for writing. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and we hope that you will give us...More
We generally stay within the Marriott chain and are usually very satisfied with both accommodations and service. This location though was extremely impressive with regard to their staff, so much so that we felt obligated to write a review here.
The front desk staff was...More
2 Thank TGrimes
Response from ConcordHospitality, General Manager at Fairfield Inn & Suites Pittsburgh Neville IslandResponded 22 August 2014
Thank you for your kind review. I’m pleased to hear that our associates delivered service which exceeded your expectations and made for a good experience. We have a great team comprised of dedicated people who genuinely care about providing each guest with an...More
My husband and I spent an evening while shopping in Pittsburgh. Nice staff and clean updated rooms. The hotel is away from heavy traffic yet close to all the city activites. there is a small pool and hot tub (clean). The patio area is great...More
1 Thank mariawal24
Response from ConcordHospitality, General Manager at Fairfield Inn & Suites Pittsburgh Neville IslandResponded 7 August 2014
I’m so glad you enjoyed our service and amenities! Incredible reflections like yours assist us in delivering a pleasant experience. I will share your kind remarks with the team. Thank you for your time in reviewing our hotel, and we hope to host...More
USD 91 - USD 152 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#20 Family Hotel in Pittsburgh
#26 Business Hotel in Pittsburgh
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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The Marriott Courtyard on Penn Ave is very convenient for shops and restaurants/bars. The Fairfield Inn at Neville Island is some distance from downtown. Not too far from the Village of Sewickley which is fun to walk around... More
The Marriott Courtyard on Penn Ave is very convenient for shops and restaurants/bars. The Fairfield Inn at Neville Island is some distance from downtown. Not too far from the Village of Sewickley which is fun to walk around. Great little restaurants, pubs and shops.
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"Don't stay here if there is a wedding! The management doesn't care if they party and yell all night!!!"