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All reviewspool and hot tubfitness roomcomplimentary breakfastoff the highwayenjoyable staybreakfast staffplace to stayclean roomseasy accessoatmealvery nice hotelfresh fruitgrove citywould definitely stay here againfront desk staffbed was comfortablewalmart
My father and I stayed at this hotel for five nights while we were in town for a family funeral. The staff was excellent. Everyone was friendly and extremely helpful. Breakfast was hearty and had MANY choices. You could tell that the staff preparing the...More
Stayed just one night while we went to Grove City outlet mall. Room was large, clean and they had all day coffee/tea. They even had cookies out when we arrived in the evening from Canada.
We've always liked staying at Hampton's and this location was...More
As is usual with Hampton Inn & Suites, I have nothing but positive things to say. The facility is conveniently located next to shopping, fuel, and restaurants; the rooms are spacious and comfortable; and the staff is just as friendly as every other one at...More
Our family stays here every year and have always had a wonderful experience but this year was different. It was lacking that family feel from the staff. Everyone seemed miserable on staff. The customer service has declined greatly...no one looks up when you walk in...More
Response from Harsh P, General Manager at Hampton Inn & Suites New CastleResponded 2 weeks ago
I am so sorry to hear that you were not satisfied with our guest services. I am going to look into this and see who was working at the time of your stay. I apologize for the inconvenience. Let me assure you that everything...More
I normally stay at both Hampton Inn or the Holiday Inn. It's been a awhile since I stayed at Hampton in New Castle due to newer hotel of Holiday Inn down the road. The hotel is a bit outdate but I always have a good...More
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Response from Harsh P, Manager at Hampton Inn & Suites New CastleResponded 4 weeks ago
Thank you for the review. We value your input and will forward your concerns regarding our fitness center to our engineering department. We hope to see you again in the future.
Thank you so much for your inquiry. We are indeed handicap accessible. We have both mobility accessible rooms and rooms equipped for the hearing impaired. If you are looking for one of our handicap... More
Thank you so much for your inquiry. We are indeed handicap accessible. We have both mobility accessible rooms and rooms equipped for the hearing impaired. If you are looking for one of our handicap accessible rooms, I would encourage you to contact our hotel directly so the we can make sure that your room suits any needs you may have. There is always someone on duty at our front desk so please feel free to contact us at any time.
Jessica Guest Services
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"My room was near a road yet it was not noisy at all."