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01/10/2017 02/10/2017
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    Hotel M, Mount Pocono

    1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042
    Hotel website
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    01/10/2017 02/10/2017
    USD 79*
    USD 76*
    SAVE USD 3
    USD 78*
    USD 77*
    Traveller (212)
    Room & Suite (31)
    Pool & Beach (3)
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    Overview
    • Excellent35%
    • Very good18%
    • Average13%
    • Poor12%
    • Terrible22%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Suites
    Fitness centre
    Wheelchair Access
    2.0 Star Hotel
    All hotel details
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    Pocono Manor Resort & Spa
    1,460 reviews
    #2 of 2 hotels in Pocono Manor
     
    Paradise Stream Resort
    1,530 reviews
    #2 of 7 hotels in Mount Pocono
     
    Comfort Inn & Suites
    304 reviews
    #5 of 7 hotels in Mount Pocono
     
    Mount Airy Casino Resort
    1,305 reviews
    #1 of 7 hotels in Mount Pocono
     
    Rooms
    1 Oct.2 Oct.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (355)
    There are newer reviews for Hotel M, Mount Pocono
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    71 - 75 of 354 reviews

    Reviewed 14 February 2017 via mobile

    Room wasn't ready when we arrived, and also we were late to the hotel, because the address that is at the website is the old address, they should make the update, also refrigerator was empty, they should filled with water and soda , and just...More

    Thank Patricia O
    Response from 00gc, Manager at Hotel M, Mount PoconoResponded 15 February 2017

    Thank you for staying with us recently and for the feedback. We are sorry for the wait time issues you experienced in checking into your room. Please accept my apology, and I hope you’ll consider a return visit to experience a better stay so that...More

    A TripAdvisor Member
    1
    Reviewed 13 February 2017 via mobile

    friendly staff. I will recommended, and def come back here again. It was a very nice stay, I had fun. Hopefully I come back here soon . It was a last min stay and it really make a great impression. Didn't expected to be so...More

    Thank A TripAdvisor Member
    Response from 00gc, Manager at Hotel M, Mount PoconoResponded 13 February 2017

    We are so glad to read you enjoyed your stay at the Hotel M Mount Pocono. Our goal is to provide excellent service, so I am pleased that you had a restful and comfortable visit. It encourages me to know that we succeeded in making...More

    Reviewed 12 February 2017 via mobile

    February 11-12 Me and my friends wanted to get away for the weekend for some fun in the snow. We arrived to Hotel M and Fallon, the front desk girl, was such a great help and a very nice woman. Our room was very cozy....More

    Thank oxjustinexo
    Response from 00gc, Manager at Hotel M, Mount PoconoResponded 17 February 2017

    We appreciate you sharing your terrific feedback about your stay at the Hotel M Mount Pocono. It’s great to know you loved your room and the excellent service provided by Fallon. Thank you for recommending us to future guests. We look forward to hosting you...More

    Reviewed 11 February 2017

    My overall stay was okay. Would have given 5 stars except my toilet seat felt like it was about to break, the shower didnot regulate the water well, also the room was stuffy and smelled like some one had smoked in there prior to our...More

    Thank vivienef185
    Response from 00gc, Manager at Hotel M, Mount PoconoResponded 12 February 2017

    Thank you for sharing a review of your experience. We are glad you enjoyed your overall stay, and I will share your compliments with the associate mentioned in the feedback. However, I am sorry for the issues you encountered with your room and for the...More

    Reviewed 6 February 2017 via mobile

    We have always enjoyed our stay at this hotel, it's our top choice in the area. All the staff (special shout out to Fallon), do an amazing job. The pool is always the perfect temperature although it may be freezing outside.More

    Thank Lekeith L
    Response from 00gC, Manager at Hotel M, Mount PoconoResponded 7 February 2017

    Thank you for being our loyal guest and for your kind remarks about your visit once again to the Hotel M Mount Pocono. We are glad you loved our indoor heated pool and that you were impressed with our attentive associates. We especially appreciate you...More

    Pocono Manor Resort & Spa
    1,460 reviews
    #2 of 2 hotels in Pocono Manor
     
    Paradise Stream Resort
    1,530 reviews
    #2 of 7 hotels in Mount Pocono
     
    Comfort Inn & Suites
    304 reviews
    #5 of 7 hotels in Mount Pocono
     
    Mount Airy Casino Resort
    1,305 reviews
    #1 of 7 hotels in Mount Pocono
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • USD 77 - USD 124 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 60
    • Reservation Options
    • TripAdvisor is proud to partner with Groupon, Booking.com, Priceline, Hotels.com, Expedia, Travelocity, Orbitz, Hotwire, Agoda, Cancelon and getaroom.com so you can book your Hotel M, Mount Pocono reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Pennsylvania >
    • Pocono Mountains Region >
    • Mount Pocono
    • Also Known As
    • Quality Inn And Suites Mount Pocono ,
    • Quality Inn & Suites Mount Pocono Hotel Mount Pocono ,
    • Quality Inn Mount Pocono ,
    • Mount Pocono Quality Inn
    Add Photo Photos
    Traveller (212)
    Room & Suite (31)
    Pool & Beach (3)
    Dining (1)
    Hotel & Grounds (189)
    Bathroom (14)
    Nearby
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    Nearby Restaurants
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    Vocelli Pizza
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    jmassage58
    To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
    22 November 2016|
    Answer
    Response from Chiquita C |
    great points. it's because of these terrible reviews I will not even chance it. no way in hell for me and my family. thank you for this post.
    0
    Votes
    scholarlymama
    2 November 2015|
    AnswerShow all 4 answers
    Response from Syed Akrum U | Property representative |
    Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
    0
    Votes
    Naysika O
    23 August 2015|
    AnswerShow all 3 answers
    Response from TravelingChuckNas | Reviewed this property |
    The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
    2
    Votes

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