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Hotel M, Mount Pocono

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Traveller (231)
Room & Suite (106)
Pool & Beach (12)
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Overview
  • Excellent39%
  • Very good17%
  • Average14%
  • Poor11%
  • Terrible19%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (428)
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76
62
49
84
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All reviewsroom was cleancontinental breakfastfront desk personindoor poolbeverlyfallonmontananelsonmicrowaveoutletsmountcasino
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11 - 15 of 427 reviews
Reviewed 16 March 2018 via mobile

Great Hotel! Beverly was extremely helpful and courteous!! She made sure that our rooms were ready! The hotel staff was very friendly. The king size room is huge!! We had a great time! We had a mini family reunion!More

1  Thank Joyce C
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 5 weeks ago

Thanks Joyce for a five star rating, we appreciate your feedback. Our staff are highly trained to achieve hundred percent customer satisfaction. We are glad you found Beverly to be helpful and courteous. We hope you rejoiced the family reunion and return soon to our...More

Reviewed 16 March 2018 via mobile

Great Experience...Beverly took really great care of us...the scenery was great..there was a lot of snow due to the storm from earlier in the week but the experience was great. Beverly made it really easy to check in...will definitely returnMore

Thank hcj49er
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 5 weeks ago

Thank you for taking the time out to provide a marvelous 5 star review. We are just ecstatic to hear that you had a great experience staying at our hotel. Taking great care of the guest is our devotion, Beverly will be notified for her...More

Reviewed 15 March 2018 via mobile

We arrived optimistic. After checking in we quickly realized the negative reviews were the realistic reviews. The hallway was dirty as if it hadn’t been vacuumed in weeks. When we got into our room we found dirty sheets, and other obviously I cleaned areas. We...More

Thank MonsterSchartor
Reviewed 8 March 2018

If there was a "0" star rating option, they wouldn't even deserve that. This hotel was the absolute worst hotel/travel experience that I have encountered. First things first, this hotel is in THE POCONOS of Pennsylvania. They often get snow, and a lot of it....More

Thank Rose C
Reviewed 6 March 2018

I'm not sure where people are getting their information that this is a beautiful property. It was dirty almost top to bottom and had a terrible odor property-wide. We had to come to town for a funeral and unfortunately a major storm had just hit...More

Thank Debbie P
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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
USD 70 - USD 136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 70 - USD 136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (231)
Room & Suite (106)
Pool & Beach (12)
Dining (1)
Questions & Answers
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jmassage58
To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
22 November 2016|
AnswerShow all 2 answers
Response from Narendra B | Reviewed this property |
Update! most of these issues still exists. I checked in yesterday and changed rooms twice. the heat don't work, the door jams, some the hallway smells bad, the vent in the bath room don't work, the bathroom lodges water, the... More
0
Votes
scholarlymama
2 November 2015|
AnswerShow all 4 answers
Response from Syed Akrum U | Property representative |
Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
0
Votes
Naysika O
23 August 2015|
AnswerShow all 3 answers
Response from TravelingChuckNas | Reviewed this property |
The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
2
Votes
Room Tips
"Don't recommend room with two double beds. Other rooms might be nicer."
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"2nd floor is quietest since it is not near the pool or fitness room."
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"Have room service knock on the door and ask if you need room service. No one came by and asked while we were..."
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"The front desk helps with helping you choose the best room for your party."
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