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TownePlace Suites Scranton Wilkes-Barre

220 reviews
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Traveller (52)
Room & Suite (44)
Dining (1)
Overview
  • Excellent35%
  • Very good39%
  • Average14%
  • Poor8%
  • Terrible4%
Travellers talk about
“full kitchen”(13 reviews)
“bedroom suite”(12 reviews)
“fire pit”(27 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
2.5 Star Hotel
All hotel details
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Reviews (220)Write a Review
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LanguageEnglish
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19
9
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All reviewsfull kitchenbedroom suitefire pitmontage mountainmovie theatergranite countertopsnice suiteextended stay hotelsmall kitchenhotel roomsthe breakfast areavisiting familyfitness centershopping areahot tubski areahome away from home
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11 - 15 of 219 reviews
Reviewed 30 July 2017

This has been one my worst hotel stays in a long time! It was one of those hotels that are beautiful when you first arrive but after a several days you begin to see the cracks in the façade. The housekeeping staff was less than...More

1  Thank M5960DKmichellet
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 31 July 2017

Dear M5960DKmichellet, Thank you for posting a review of your recent stay with us. I do apologize for the issues you encountered with our housekeeping department. I will be sure to share you feedback with the Executive Housekeeper so that she can retrain her staff...More

Reviewed 27 July 2017

Great location for access to Scranton or the Airport. Near lots of food, etc. Very modern, clean, with a good breakfast and really nice staff. Comes with a kitchenette. All the dishes, etc. are very very clean. A winning property.More

Thank TravelManSouth
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 28 July 2017

Dear TravelManSouth, Thank you for taking the time to post a review of your stay and thank you for staying with us. It's always a pleasure to hear when our guests have an enjoyable stay and I hope to see you again on your next...More

Reviewed 26 July 2017 via mobile

Wonderful room, great space saving storage areas. Staff is wonderful and interesting in helping! Breakfast was super. Stayed here a couple years ago and it was a good then. The price point for this hotel given the overall location, ease of access to freeways and...More

Thank MurphyLambchop
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 28 July 2017

Dear MurphyLambchop, Thank you for taking the time to post a review of your stay and thank you for staying with us. It's always a pleasure to hear when our guests have an enjoyable stay and I hope to see you again on your next...More

Reviewed 25 July 2017 via mobile

Well the 5 stars may have given away the answer. Basically if you answer yes to the question "Would you return?" then that's a good sign. There were trivial improvements such as dusting thoroughly the room, more cleanup of breakfast area, modern amenities such as...More

Thank weiler97
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 28 July 2017

Dear weiler97, Thank you for taking the time to post a review of your stay and thank you for staying with us. It's always a pleasure to hear when our guests have an enjoyable stay and I hope to see you again on your next...More

Reviewed 16 July 2017 via mobile

Our room was very nice with a lot of amenities to make it a very nice suite. However, it is small for more than two people. Also the bathroom could've been cleaner. The breakfast was great! Lots of hot and cold options! There were fireworks...More

Thank Jillbus
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 20 July 2017

Dear Jillbus, Thank you for posting a review of your stay. Please accept my apologies for the inconvenience of the fireworks. The fireworks are shot off by the baseball stadium and we have not control over when they are done. It normally happens after the...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Hot Tub
Details
Price range
USD 116 - USD 185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 116 - USD 185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (52)
Room & Suite (44)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Thomas L
29 September 2016|
AnswerShow all 2 answers
Response from UMgirl | Reviewed this property |
Yes I stayed in a 2 bedroom suite. One door to a bedroom is off living room. The other door to a bedroom is off hallway by the bathroom (this would be the quieter room if people were hanging out in living room at night... More
1
Vote
david k
17 March 2015|
AnswerShow all 3 answers
Response from Edward S | Property representative |
We do offer a complimentary shuttle service to and from the Scranton/Wilkes-Barre airport. This service is based upon availability so please contact the hotel prior with your flight details and we would be happy to check our... More
0
Votes
Room Tips
"Get a room away from the fire pit, it gets loud at night. The back is best, has a great view of the mountains"
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"Try for rooms 415 or 413"
Read review
"Never really paid much attention to the view. Our room was large and comfortable."
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"Poor service"
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