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TownePlace Suites Scranton Wilkes-Barre

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200 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Scranton Wilkes-Barre
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Showing 199: English reviews
Germantown, Maryland
Reviewed 13 November 2016 via mobile

Ignore the worn furniture. The place was clean and breakfast free with a nice view. But don't expect a hair dryer, extra roll of toilet paper or tissue in the room or available at the desk. Yanks AAA stadium is just below.

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Helpful?
Thank Doc J
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you found our hotel to be clean and comfortable. We are currently addressing the worn furniture issue during our renovation process that is nearing completion. Please come see us again so that you can experience our beautifully upgraded hotel.

Toronto
Reviewed 13 October 2016

Arrived late, left early before the offered free breakfast had started. Comfortable quiet room at end of hallway. Front Desk staff very friendly and helpful. Conveniently located near Interstate. Would stay again

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Helpful?
Thank usaw1
John Z, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear usaw1, Thank you for posting a review of your recent stay with us. I am so happy to hear that you enjoyed your time with us and I look forward to seeing you again soon. Sincerely, John Zellers General Manager

Dallas, Texas
Reviewed 10 October 2016 via mobile

Stayed for 3 nights on visit for a wedding. Courteous staff and overall clean place. But too many issues with the room - furnitures are ripping and worn out, beds real hard, shower flow very weak, AC does not turn off causing room to be either too cold or too hot. Night light in kitchen was out! Overall the hotel...

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Helpful?
1Thank Ram S
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thanks for taking the time to post this review. We are proud to inform you that we will soon be finished replacing the furnishing that you mentioned throughout the hotel, and we hope that you will return soon to enjoy the finished product.

Reviewed 9 October 2016 via mobile

The room was clean on arrival but warm. We immediately turned the AC down to 65. When we returned 2 hours later it was still 80 degrees. We asked the next morning if we could change rooms and were told none were available or we would need to check out and check back in later in the day. That wasn't...

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Helpful?
1Thank Kim E
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for taking the time to provide us with your valuable feedback. I am currently researching where the breakdown in communication occurred. We work hard to correct any issues that may occur during the course of your stay, and we are disappointed to hear when we fall short.

Cromwell, CT
Reviewed 3 October 2016 via mobile

I travel about 100+ nights a year for work and 20 more for leisure. This stay was the worst ever. Here's my points; Pros: -location is great. Ez off interstate. Restaurants and shopping nearby. Tourist attractions close. -propane fireplace in lobby -propane fireplace outside (but see below) -plenty of parking -well stocked kitchen -breakfast lady is a sweetie -airport shuttle...

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Helpful?
1Thank CTCowgirl70
John Z, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear CTCowgirl70, Thank you for posting a review of your recent stay with us. I am very sorry to hear of your disappointing stay and of the issues you encountered. I will be sure to share your comments with the team so that we can improve our hotel and our service. We are starting a renovation on October 3, 2016...

Greenlawn, New York
Reviewed 27 September 2016

We just stayed here one night while traveling. The hotel was very nice. Our room was clean and the bed was so comfortable. The sleeper sofa that my son slept on was not very good though. Breakfast was good. I would definitely stay here again if in the area.

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Helpful?
Thank Lisa631
John Z, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear Lisa631, Thank you for posting a review of your recent stay with us. I am so happy to hear that you enjoyed your time with us and I look forward to seeing you again after we complete our renovation in January. Sincerely, John Zellers General Manager

Raleigh, North Carolina
Reviewed 25 August 2016 via mobile

Towne Place Suites in Moosic is located right next to another Mariott Suites property and it was hard for me to guess why it was priced a bit lower. I'm not a fan of suites hotels because in general in order to get the "suite" they compromise on the bathroom, the room arrangement and furnishings. This was a bit of...

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Helpful?
1Thank CarolinaBecky
John Z, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear CarolinaBecky, Thank you for posting a review of your recent stay with us. I am happy to hear that you enjoyed your time with us and I look forward to seeing you again soon. Sincerely, John Zellers General Manager

Reviewed 24 August 2016

The location of the hotel is really nice because there are a lot of restaurants, main roads, baseball stadium, etc. nearby and that's probably the best part of the hotel. The hotel itself is ok. The rooms are a nice size but they were only cleaned every other day'ish and the breakfast was kind of eh. The staff was super...

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Helpful?
Thank Wish1412
Simone R, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear Wish1412, Thank you for posting a review of your recent stay with us. I am sorry to hear about disappointing stay and do apologize for the issues you encountered during your time with us. I will be sure to share your feedback with our staff so that we can improve our hotel. Thank you again! Sincerely, John Zellers General...

Philadelphia, Pennsylvania
Reviewed 20 August 2016

I am going to put a caveat on this review since I am only give this hotel 2 stars, wholly because of my personal bad experience. The staff were very nice, accommodated me after I asked and apologized for my issue. That being said, the hotel has a problem and they need to address it. Read on. I recently spent...

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Helpful?
Thank DelcoMom
Simone R, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear DelcoMom, Thank you for posting a review of your recent stay with us. I am so sorry to hear about the issues you encountered during your stay with us. I will be sure to share your feedback with our management team so they can investigate the issue and see what happened. Thank you again for your feedback and I...

Florida
Reviewed 10 August 2016

The hotel was very busy and not only were the fireworks noisy from a ballgame but we could hear every step in the room above us. We weren't sure the bathroom was as clean as it could be. I would seek another Marriott in its place next time.

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Helpful?
Thank nelleFlorida
Simone R, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear nelleFlorida, Thank you for posting a review of your recent stay. I do apologize for the issues you encountered during your stay. I will be sure to address your concerns with the Housekeeping Manager so they can improve their services. Thank you again for your review. Sincerely, John Zellers General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Located at the base of Montage Ski Resort, TownePlace Suites by Marriott is your best choice for extended stays in Northeastern Pennsylvania. TownePlace Suites by Marriott offers you separate places to work and sleep. Our Studio, One- and Two-Bedroom Suites include a fully-equipped kitchen, sleeper sofa, and free wireless high-speed Internet. Nearby you will find plenty of shopping and eateries. We are surrounded by many companies such as Flowserve, Bank of America, Prudential, CIGNA, and Procter & Gamble. There is always plenty to do with Montage Ski Resort, Toyota Pavilion, and Mohegan Sun Casino closeby. Stay with us and see why TownePlace Suites by Marriott Scranton Wilkes-Barre is the only place to stay when traveling to Northeast Pennsylvania. Pets are welcome ($100 non-refundable fee applies). ... more   less 

Additional Information about TownePlace Suites Scranton Wilkes-Barre

Address: 26 Radcliffe Dr, Moosic, PA 18507-2138
Region: United States > Pennsylvania > Moosic
Price Range: $152 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Scranton Wilkes-Barre 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Towneplace Suites Scranton Wilkes-Barre Hotel Moosic
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Scranton Wilkes-Barre staff and other travellers.
2 questions
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Stockbridge, United States

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Questions? Get answers from TownePlace Suites Scranton Wilkes-Barre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we will request not to be right near an elevator again...”
 of 5 bubbles christinelK5096JY, 27 Feb 2017 | Read review
“Do not stay in room 406.”
  • Dining table in 2BR suite
  • Living room of 2BR suite
  • Bathroom in 2BR suite
  • One of the bedrooms in 2BR suite. Rooms are identical.
  • Living room/dining room in 2BR suite
  • Full kitchen in 2BR suite
  • Bathroom in king studio
  • King studio
 of 5 bubbles DelcoMom, 20 Aug 2016 | Read review
“Lower floor gets noise from above.”
 of 5 bubbles Auss1e63, 6 Aug 2016 | Read review
“best hotel in the area”
 of 5 bubbles alexaC9823DB, 20 Jul 2016 | Read review
“Our room was on the second floor facing the front of the hotel with a view of the ski hills.”
 of 5 bubbles MissElleeBoo, 14 May 2016 | Read review
5 of 5