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TownePlace Suites Scranton Wilkes-Barre

220 reviews
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Traveller (52)
Room & Suite (44)
Dining (1)
Overview
  • Excellent35%
  • Very good39%
  • Average14%
  • Poor8%
  • Terrible4%
Travellers talk about
“full kitchen”(13 reviews)
“bedroom suite”(12 reviews)
“fire pit”(27 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
2.5 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (220)Write a Review
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1 - 5 of 219 reviews
Reviewed 11 December 2017

Stayed at the TownPlace Suites for 3 weeks in a 1 bedroom suite while doing a job in Scranton and it was a perfectly adequate "kitchenette" hotel ... Apart from the fact that whenever anything went wrong, the staff would apologize, assure me that that...More

1  Thank simo_syd
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 12 December 2017

Dear Simo_syd, Thank you for posting a review of your recent stay and thank you for staying with us. I am very sorry to hear of your disappointing stay and appreciate your feedback so that we can improve our hotel and our service. I will...More

Reviewed 1 December 2017 via mobile

Always stay here when visting family. Came down for Halloween. Was already running very late for our event. First thing I see when in room is PB cracker wrapper and dog kibble near garbage can! I am allergic to PB. Still had to shower and...More

1  Thank CristinM_13
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 1 December 2017

Dear CristinM_13, Thank you for posting a review of your stay and please accept my apologies for the issues you encountered. We strive to ensure that every guest has a clean, comfortable room and a pleasant stay. I am very sorry that we fell short...More

Reviewed 18 November 2017

Comfort, convenient, great price, courteous, friendly, clean, homely feel. Am a Hilton Honors member but decided to stay with a Marriott property after the Hampton Inn up the road was a major disappointment for the visit. Regina F in sales hooked me up with a...More

Thank Knighttravelmd
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 19 November 2017

Dear Knighttravelmd, Thank you very much for the very nice review and thank you for choosing to stay with us. I will be sure to share your review with the staff and I look forward to having you as a repeat guest. Thank you again!...More

Reviewed 8 October 2017 via mobile

There was a nice fire pit and outdoor patio however, it was full of cigaret butts. The room was large and nicely appointed but our extra pillow in the closet was filthy. The pull out couch had no sheets provided. Breakfast the next morning was...More

Thank Shawneen B
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 9 October 2017

Dear Shawneen B, Thank you for posting a review of your stay and thank you for staying with us. I am very sorry to hear about the issues you encountered during your stay and do apologize for the inconvenience. I will be sure to share...More

Reviewed 3 October 2017

I stayed at TownePlace Suites for a work trip. I wasn't sure what to expect but I was very pleasantly surprised. It had been redone and was very nice. There are little kitchenettes in the rooms so its great if you are staying a while...More

Thank Michelle D
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 4 October 2017

Dear Michelle D, Thank you for posting a review of your stay and thank you for staying with us. I appreciate you taking the time to let us know about your stay and am happy that you enjoyed your time with us. I look forward...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Hot Tub
Details
Price range
USD 116 - USD 188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 116 - USD 188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (52)
Room & Suite (44)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Thomas L
29 September 2016|
AnswerShow all 2 answers
Response from UMgirl | Reviewed this property |
Yes I stayed in a 2 bedroom suite. One door to a bedroom is off living room. The other door to a bedroom is off hallway by the bathroom (this would be the quieter room if people were hanging out in living room at night... More
1
Vote
david k
17 March 2015|
AnswerShow all 3 answers
Response from Edward S | Property representative |
We do offer a complimentary shuttle service to and from the Scranton/Wilkes-Barre airport. This service is based upon availability so please contact the hotel prior with your flight details and we would be happy to check our... More
0
Votes
Room Tips
"Get a room away from the fire pit, it gets loud at night. The back is best, has a great view of the mountains"
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"Try for rooms 415 or 413"
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"Never really paid much attention to the view. Our room was large and comfortable."
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"Poor service"
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