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The Hotel Lancaster

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291 Reviews from our TripAdvisor Community

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Showing 278: English reviews
Philadelphia
Reviewed 9 November 2015

Stayed here as an overflow guest for a conference at the Marriott (only 2 blocks away). Clean updated rooms. Easy check-in and check-out but had to be completed in person. Basic continental breakfast included. Outside façade is rugged and in need of update. Stayed on 8th floor but street noise very prominent. Pet friendly hotel ($25 charge) for pets <25pounds....

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Helpful?
Thank shaunse
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to share your recent experience with others. We hope you continue to stay with us as we are always making changes to make each and every guests stay more enjoyable then the last.

Indiana, Pennsylvania
Reviewed 8 November 2015

The Hotel Lancaster is the perfect choice when visiting historic Lancaster City. The rooms are spacious, clean and comfortable. The staff is friendly and attentive, and the location cannot be beat. It is located in the heart of historic Lancaster City, within easy walking distance of numerous excellent dining options, the Fulton Theater, Central Market, and a multitude of shops....

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1Thank William F
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for your kind words regarding your recent stay with us. We are pleased you had an enjoyable stay and look forward to your next visit.

Boston Massachusetts
Reviewed 6 November 2015

The Hotel Lancaster has a special humble charm that resonates throughout the property. It was built several decades away, and to me has evolved into a 'grande dame' of Lancaster city. I was impressed by the attentive staff, the cleanliness, location, attractive reasonable rates, and a comforting place to retire for the night. Rooms are cozy and spacious with a...

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Helpful?
Thank polywog12
Tom S, Guest Services at The Hotel Lancaster, responded to this review

We are very happy to hear you had a wonderful experience while staying with us. We strive to provide each and every guest we encounter the type of stay that you yourself had. We thank you for staying with us and look forward to your next stay.

Landisville, Pennsylvania
Reviewed 3 November 2015

The hotel is situated in the heart of historic downtown Lancaster and is newly renovated. We booked the 9th floor suite (over-sized) for our wedding anniversary and absolutely loved it. We also took advantage of how close in proximity the hotel is to local businesses, Central Market, Fulton Theatre and quality restaurants (Carr's and Crush Wine Bar). This is a...

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2Thank LHes17s
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for your wonderful review of your recent stay. We look forward to your next visit.

United States
Reviewed 1 November 2015 via mobile

No maid service done when we returned mid afternoon, no help from Front Desk. No apology from the hotel, no offer of anything. Had to ask for clean towels and a trash bag. Had already paid for the full stay or would have left. An F in Customer Service.

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1Thank Marianne G
Tom S, Guest Services at The Hotel Lancaster, responded to this review

We are very sorry to hear about the challenges you encountered while staying with us. This is the first time I am hearing of your challenge and would sincerely like to discuss it with you. I see by your previous review of another local property you seem to encounter challenges whenever coming to our area. If you could kindly contact...

Lancaster, Pennsylvania
Reviewed 29 October 2015

The hotel has made some amazing changes from the former way it was handled. The new lobby area makes it feel fresh and clean. The property looks a bit rugged on the outside but once you step in the door, it is beautifully cared for. The rooms were very nice and the staff could not have been more accommodating to...

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Thank P1139KYjoeb
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for your kind words regarding your recent stay with us. We hope you continue to stay with us as we are right around the corner from some new and exciting changes happening here at The Hotel Lancaster.

Egg Harbor Township, New Jersey
Reviewed 28 October 2015

Great price for location. Nice rooms with oversize beds and variety of pillows. There is a refrigerator. There is noise from traffic but it is downtown Lancaster. Breakfast was very limited. Pay for parking. Pay at front desk for discount. Economical for those visiting Franklin & Marshall.

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Thank 22lori1964
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate you staying with us and look forward to your next visit.

Ogden, Utah
Reviewed 27 October 2015

I had a great experience at The Hotel Lancaster. My room was super clean and the staff was very friendly. John Anderson went out of his way to make us feel welcome and was very accommodating to all of our needs. John even came to our concert. I would recommend this hotel to any of my friends, family, or coworkers.

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Thank Jake T
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to share your experience with other travelers while staying with us during your recent visit. Its always nice to hear such positive comments. We appreciate you staying with us and look forward to your next visit.

Martinsville, Virginia
Reviewed 26 October 2015

Sorry to say, but my stay here was disappointing. My problem was with housekeeping and a staff lady at the front desk. First, the housekeepers were slamming doors early in the morning. I left my room at 9:50am to go touring and when I returned that evening around 8:30, my room was not cleaned. I left a message for the...

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Helpful?
Thank Stephanie N
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to review your recent stay with us. We are very concerned about the challenges you encountered. I would like to discuss this personally with you as I was at the desk when you came down to inquire as to why your room was not cleaned and the times you told us that day were...

Greencastle, Pa
Reviewed 25 October 2015

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Thank Craig A
Tom S, Guest Services at The Hotel Lancaster, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Discover Downtown Lancaster and stay with us, The Hotel Lancaster! We're the perfect location for your business, leisure and romantic trip to Lancaster. Enjoy free WIFI, a free "Lancaster" continental breakfast and our crisp newly designed and spacious rooms. Relax in our bright new lobby and enjoy the very best of our historic Lancaster neighborhood, featuring dozens of restaurants, museums and cultural sites! Plus, The Hotel Lancaster is the closest independent hotel to the Lancaster Convention Center, and footsteps to the Fulton Theater, Central Market and many nearby corporate Headquarters. Spooky Nook, Sight & Sound, Amish attractions and outlet shopping are minutes away from The Hotel Lancaster! Come be our guest. ... more   less 

Additional Information about The Hotel Lancaster

Address: 26 E Chestnut St, North Queen & Chestnut Streets, Lancaster, PA 17602-2702
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $157 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Hotel Lancaster 2.5*
Number of rooms: 134
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Lancaster staff and other travellers.
12 questions
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Maroochydore, Australia
Summit, New Jersey
5 months ago
Pine Hill, New Jersey
over a year ago

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Questions? Get answers from The Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dont stay there”
 of 5 bubbles supercisp, 29 Oct 2016 | Read review
“You can't go wrong with the ninth floor. I was in room 930 and it was quiet.”
 of 5 bubbles divadonna2015, 28 Oct 2016 | Read review
“Rooms away from the elevators are quieter.”
 of 5 bubbles jmgrmg, 12 Oct 2016 | Read review
“They strive to not place people by stairways or elevators. The higher the better as it mutes the street sounds.”
 of 5 bubbles milkglassmaven56, 25 Sep 2016 | Read review
“just make sure its not musty”
 of 5 bubbles FloTraveler561, 12 Sep 2016 | Read review
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