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DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
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1,526 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Resort by Hilton Hotel Lancaster
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Showing 1,512: English reviews
Bucks County, Pennsylvania
Reviewed 22 October 2015

Very nice hotel. chocolate chip cookies are a plus. ONE big negative-they forgot my wakeup call. Had to be in court. decent on site restaurant with fair prices. would stay again. free wifi. about 3 miles south of business district

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Helpful?
Thank LARRYOTTER
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

LARRYOTTER, Thank you for taking the time to give us your feedback, and for choosing to stay with us. I apologize that your wake-up call did not work, and I will work with IT and the Front Desk to ensure the system is working properly so this does not happen again. I am happy you enjoyed your stay otherwise, and...

Harrisburg, PA, United States
Reviewed 21 October 2015

From room registration phone call to check out, every part of our stay [3 families, 3 rooms] was great! clean, very friendly, easy access, full accommodations...the Double Tree Resort was a great stay for our family.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Brian S
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Brian S , Thank you for taking the time to share your great experience, and for choosing to stay with us. I am happy you enjoyed everything about your stay, and hope you will return and visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Chicago, United States
Reviewed 20 October 2015

I simply enjoyed every aspect of my visit to the Doubletree by Hilton at Willow Valley. The breakfast staff led by the omelet master Steve was tremendous and the executive chef Mary really went our of her way to make us feel right at home! And the food was amazing! Everyone else was so kind it really was a great...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ari L
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Ari L , Thank you for sharing your great experience with us! I am happy that our staff could make you feel right at home, and I will make sure to pass along your kind words to Chef Mary and Steve! We look forward to seeing you again! Emily Drennen : Edrennen@willowval.com :: Guest Relations

willow street, United States
Reviewed 18 October 2015

Our stay was wonderful!!! Great for after our wedding we relaxed the bath tub was wonderful and large. The bed was so fluffy and comfortable. So quite and relaxing. Breakfast was yummy tho the stuff was little rude. It didn't ruin our morning. We relaxed by the pool and took used of there corn maze on site and walked around...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Alexander K
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Alexander K , Congratulations on your recent marriage! I am happy we could be a part of such a special time, and am glad you enjoyed everything our property had to offer. We hope to see you in your future travels to the Lancaster area! Emily Drennen: Edrennen@willowval.com :: Guest Relations

Pawling, New York
Reviewed 18 October 2015

From the moment you drive in, the hotel's presence is grand. It is a very clean environment, great food, great location, comfortable rooms, bed, great for families, kids, couples. Attractive setting, safe. The staff are friendly and you feel like you are home.

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Helpful?
Thank Olga B
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Olga B , Thank you for sharing your great experience, and for choosing to stay with us. I am happy you enjoyed your stay and felt at home with us! We look forward to seeing you again. Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Albany, New York
Reviewed 17 October 2015

Very clean hotel with wonderful staff. There are many things to due on the grounds being a mini-resort. This includes a pool with a water slide and play area, larger pool, tennis and basketball court, corn maze and playgrounds. If you are there on a Saturday/Sunday, they also have art activities and sometimes bingo, etc. for families. I have been...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Eileen K
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Eileen K, Thank you for taking the time to share your great family experience with us! I am happy you enjoyed your stay, and hope you will visit with us again. Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Lewisberry
Reviewed 15 October 2015

We decided to get away for the weekend and did not want to travel to far so we decided to go about an hour away to Lancaster county. We were able to see a local farmers market and sample some Amish dishes. The hotel is right in the middle of the area so very convenient location. The rooms are updated...

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Thank Terry V
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Terry V , Thank you for taking the time to give us your feedback, and for choosing to stay with us. I am happy you enjoyed your weekend away, and hope you will return to visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Los Angeles
Reviewed 15 October 2015

The hotel is in a great location, not far from downtown Lancaster as well as traditional "Amish Country" attractions. The Palm Court ball room is gorgeous, and the public spaces are beautiful. The staff was very helpful as well. The only part I didn't love is that first floor rooms are on the lowest level which is kind of like...

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Thank planestrainsandaut2s
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

planestrainsandaut2s , Thank you for taking the time to share your experience, and for choosing to stay with us. I am glad you enjoyed your stay, and look forward to seeing you return and visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Flanders, United States
Reviewed 14 October 2015

When I went online to book our stay the site quoted a price of $159 for a double room suite. I booked my three nights. I cannot find my confirmation page from the website booking. When I got to the hotel, I saw an email I received confirming my stay and it quoted a price of $189 per room. I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Nancy I
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Nancy I, Thank you for taking the time to share your experience, and for choosing to stay with us. I apologize there was confusion with your rate when you booked online. Please contact me at your convenience at edrennen@willowval.com so I can look into this for you and make it right for you! I am happy to hear you enjoyed...

Philadelphia, Pennsylvania
Reviewed 12 October 2015

Went Friday Night Karaoke, charged a 5-dollar drink, forgot to total out check, bartender took care of that by helping herself to a 15-dollar tip...Found out, complained to hotel g.m. Manager could not have cared less, acted like I was lying. Tacky. Won't be back. Would like to leave one more tip, though: DON'T STEAL FROM YOUR CUSTOMERS!!!

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1Thank Elaine K
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Elaine K , Thank you for taking the time to bring this to our attention. We take these situations very seriously. Please reach out to me at your convenience at Edrennen@willowval.com so I can look into this and make it right for you. Emily Drennen :: Edrennen@willowval.com :: Guest Relations

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Cafe 24 Hundred
Cafe 24 Hundred
Cuisines: American, Healthy
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $186 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotwire, Booking.com, Hotels.com, Priceline, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com, Jetsetter and HotelQuickly so you can book your DoubleTree Resort by Hilton Hotel Lancaster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Resort by Hilton Hotel Lancaster staff and other travellers.
16 questions
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McMurray, Pennsylvania
11 months ago
over a year ago
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Questions? Get answers from DoubleTree Resort by Hilton Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms overlooking the Palm Court restaurant as you have no outside view!”
TomInPenn, 22 Mar 2017 | Read review
“The inside rooms do not have an outdoor view, but you can overlook the courtyard which has palm trees and lots of vegetation.”
Jckcamp, 22 Mar 2017 | Read review
“Get a room on the 5th floor. I think it's reserved for Hilton Honors members.”
johnnyh78, 20 Mar 2017 | Read review
“Don't get a whirlpool tub, get a room with on the outside for a quieter stay.”
Jessica397, 15 Mar 2017 | Read review
“We were on the fourth floor this time, however, we have been on them all.”
MIAIAD1978, 9 Mar 2017 | Read review
5 of 5