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DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
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1,512 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Resort by Hilton Hotel Lancaster
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Showing 1,498: English reviews
Lynchburg, Virginia
Reviewed 21 February 2016

I made a mistake on the booking date, so when I re-booked a few days before my visit, to make it a week earlier, the price increased by $25 per night. I discovered there was a hockey tournament in the area, which accounted for the change. I am not happy when hotels stick it to people just because they can....

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Helpful?
Thank jim a
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

jim a, Thank you for taking the time to give us your feedback, and for choosing to stay with us. I apologize that you did not have the best experience, and if there is anything I can do to make it right please reach out to me at your convenience. I will also have our maintenance team inspect the hvac...

Reviewed 21 February 2016

This hotel is spotless in every area. The room are perfect, the pool is very clean, even then entrance and hallways are spotless. Family style pool is great for younger kids. The gym room is modern and well equipped. Service is fast and professional. Our family really love staying here when in Lancaster.

Review collected in partnership with DoubleTree by Hilton
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Thank theresal185
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

theresal185, Thank you for taking the time to share your fabulous experience, and for choosing to stay with us. I am happy you enjoyed your stay, and that your family had a great time in Lancaster! I hope you will visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

New York
Reviewed 20 February 2016

I have visited here at least 2 times a year for the last few years. Family visits with my 2 boys, 8 & 12. I was here for the Winter Fest over Valentine's Day weekend. Even though it was much more crowded than I have seen it before, we had a great time as always. The staff here is very...

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Thank vtsi04
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

vtsi04, Thank you for taking the time to share your great experience, and for choosing to stay with us time and time again! I am happy that your family enjoyed your stay, and look forward to seeing you again next time! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

New York City, New York
Reviewed 20 February 2016 via mobile

The hotel was wonderful. Clean and great staff. They had a winter fest going on while we were there. The kids loved it. The pool and water park were beautiful. They gave us late checkout. Looking forward to going again.

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Thank YSDB
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

YSDB, Thank you for taking the time to share your great experience, and for choosing to stay with us. I am happy you enjoyed your stay, and look forward to seeing you and your family again next time! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Malvern, Pennsylvania
Reviewed 18 February 2016

Visited the hotel for a night with the kids. They were having their 'Winterfest'. Selected this hotel for the variety of room types and the indoor pool. Indoor pools were very nice. One of them had a couple of small waterslides and water activities, while the other was a traditional pool. Very fun for the kids (especially 10 and under)....

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Thank 123BigDaddy321
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

123BigDaddy321, Thank you for sharing your experience, and for choosing to stay with us for your winter family getaway! I am happy that everyone had a great time, and hope you will return and visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

delaware county, pa
Reviewed 18 February 2016

We went for 2 nights during President's Day weekend and during their "Winterfest 2016". We really enjoyed our stay and would consider going back for another short getaway during the year. I loved the digital check-in the night before (I joined the free Hhonors program) and the ability to choose our room. The room (2 standard queen beds) was very...

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1Thank islandjumpers
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

islandjumpers, Thank you for taking the time to share your experience, and for choosing to stay with us. I am happy you enjoyed your stay over Winterfest 2016, and will work with our restaurant manager to make improvements based on your experience. I look forward to see you again next time! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Reviewed 17 February 2016 via mobile

Our trip was made memorable even though both my husband and I got sick on the trip. We can't say enough good things about Joel from Maintenance. Our room was very hot and he immediately fixed the situation. He even told us the best Urgent Care to go to and be seen. He is a jewel and we wish more...

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Thank Nabilah P
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Nabilah P, Thank you for sharing your experience, and for choosing to stay with us. I apologize that you got sick on your trip, that is never fun, but am happy to hear that Joel was able to make it a memorable experience. I will certainly pass your kind words onto him, and hope you will return and visit with...

Reviewed 16 February 2016

I reserved a standard king bed room. When i tried to select my room during the pre-arrival check-in online, it said the only room available was a handicapped king bed room. I called and the gentleman advised someone stayed an extra night, bumping us from our room. He said he would upgrade us to a king with whirlpool. We did...

Review collected in partnership with DoubleTree by Hilton
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Thank Robert T
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Robert T, Thank you for taking the time to share your experience, and for choosing to stay with us. I apologize that you did not have a great experience, and appreciate that you brought this to our attention so that we can make improvements for our guests. If there is anything I can do to make it right please feel...

Northern Maryland
Reviewed 15 February 2016

The quality of the rooms and the pool area are top notch. Clean, modern, well maintained. The hot tub is just hot enough. The waterpark is great for smaller children. It's designed for them. I am a long time visitor to this location, beginning with the Willow Valley Resort which used to be next door, and to which this Doubletree...

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Thank Father-of-6
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Father-of-6, Thank you for sharing your nice weekend experience with us, and for choosing to stay with us time and time again. I am happy you enjoyed the indoor pool and water playground during your stay. I can certainly understand why you miss Willow Valley Resort, it will always have a special place in our hearts as well! I hope...

Red Hill, Pennsylvania
Reviewed 11 February 2016

Our room was nice. Clean, nice view of the courtyard in the center of the hotel. We only stayed one night so didn't experience the amenities, but it seemed convenient that there was a shop and restaurant on the premises. Hotel in general was fairly quiet... not as much noise from other rooms as other hotels I've stayed in. Affordable...

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Thank Amy S
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Amy S, Thank you for taking the time to share your great experience, and for choosing to stay with us. I am happy you enjoyed your stay, and hope you will return and visit with us again soon, we'll have warm cookies waiting! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Cafe 24 Hundred
Cafe 24 Hundred
Cuisines: American, Healthy
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $181 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Resort by Hilton Hotel Lancaster staff and other travellers.
16 questions
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McMurray, Pennsylvania
10 months ago
over a year ago
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Questions? Get answers from DoubleTree Resort by Hilton Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms overlooking the Palm Court restaurant as you have no outside view!”
 of 5 bubbles TomInPenn, 22 Mar 2017 | Read review
“The inside rooms do not have an outdoor view, but you can overlook the courtyard which has palm trees and lots of vegetation.”
 of 5 bubbles Jckcamp, 22 Mar 2017 | Read review
“Get a room on the 5th floor. I think it's reserved for Hilton Honors members.”
 of 5 bubbles johnnyh78, 20 Mar 2017 | Read review
“Don't get a whirlpool tub, get a room with on the outside for a quieter stay.”
 of 5 bubbles Jessica397, 15 Mar 2017 | Read review
“We were on the fourth floor this time, however, we have been on them all.”
 of 5 bubbles MIAIAD1978, 9 Mar 2017 | Read review
5 of 5