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DoubleTree Resort by Hilton Hotel Lancaster

Booking.comUSD 166*
View Deal
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 382*
USD 166*
Great Deal
USD 189*
USD 189*
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DoubleTree Resort by Hilton Hotel Lancaster
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1,543 Reviews from our TripAdvisor Community

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Showing 1,529: English reviews
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Boynton Beach, Florida
Reviewed 2 days ago NEWvia mobile

The facility itself is nice, however customer service leaves a lot to be desired. After a nice day out in Lancaster, the family wanted to spend some time at the pool and then have dinner at the restaurant inside the hotel. If I could give this restaurant zero stars instead of one I would. Can't begin to describe how disappointing...

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Helpful?
Thank Julie K
Virginia Beach, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I only stayed 1 night here, but next time I am in Lancaster this hotel will be my choice. The location is not as convenient to the attractions of Lancaster as some other hotels, but it is a beautiful facility and the quietness of the area is a plus for me. The lobby is grand and there are wonderful areas...

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Helpful?
Thank Sargette
About Hotel's Favourite Review
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Sargette, Thank you for sharing your fantastic experience, and for choosing to stay with us. We are happy you loved everything our property has to offer, and we look forward to your girl's getaway trip for a college reunion in the near future! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Shirley, New York
Reviewed 3 days ago NEW

Great place to stay and eat great grounds and great price as well over all best I have been to in a long time the staff is very happy and helpful... the food at breakfast was awesome,, the grounds were so clean

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Y2778BKscotts
Milton, New York
Reviewed 6 days ago NEW

Excellent price for all the service provided. Friendly staff. Efficient check-in and checkout. Breakfast was well stocked and no issues at all with accommodating our large family outing. Room service was above and beyond.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank russellm508
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

russellm508, Thank you for sharing your great experience, and for choosing to stay with us. We are happy you found everything to your liking, and hope you will return and visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Philadelphia, Pennsylvania
Reviewed 1 week ago

Andre went above and beyond for us . We will be back ❤️ The jacuzzi was wonderful and the Lancaster city was amazing. Our vacation was amazing and I will always remember my 21st birthday and Mother's Day because you guys did everything perfect !

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kryzia L
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Kryzia L, Thank you for sharing your amazing experience, and for choosing to stay with us for your 21st birthday and Mother's Day! We are so happy to hear that Andre was able to go above and beyond to give you a wonderful experience, and we look forward to seeing you the next time you are in the Lancaster area!...

Freehold, New Jersey
Reviewed 1 week ago

From reservation to check out everything was perfect. The hotel has nice amenities and a convenient location. Rooms are big and clean. Bathrooms were a little small but also very clean. The staff was friendly and helpful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jeff12262
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Jeff12262, Thank you for sharing your great experience, and for choosing to stay with us. We are happy you enjoyed your stay, and our amenities and location. We hope you will return and visit with us again soon! Emily Drennen :: edrennen@willowval.com :: Guest Relations

Neptune City, United States
Reviewed 2 weeks ago

The staff was welcoming and we loved our cookie.We had several meals at the hotel which were Delicious. Have to say they serve the best tomato soup I have ever had. The rooms are clean and spacious. The texture of the towels -nice and thick. I will definitely stay at Double Tree by Hilton on my next trip!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Patti C
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Patti C, Thank you for sharing your great experience, and for choosing to stay with us. We are happy you felt at home with us, and that you enjoyed our delicious cookie at check in, our tomato soup, and the towels we provide for our guests! We look forward to seeing you the next time you are in the Lancaster...

Washington DC, District of Columbia
Reviewed 2 weeks ago

The systems were down when I arrived which made checking in a bit cumbersome. Our first assigned room key did not work. It may have already had an occupant. The staff was very apologetic and worked diligently to locate and assign another room. We all experience challenges or make mistakes in the workplace and I felt the team rose to...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank FredFamily2011
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

FredFamily2011, Thank you for sharing your experience, and for choosing to stay with us for your last minute trip. We apologize that the systems were down during your check-in, but are glad to hear that our front desk team was able to ensure your family was taken care of and had a great experience. We hope you will return and...

Gettysburg, United States
Reviewed 2 weeks ago

my stay was very comfortable. Warm cookie on arrival but would like something other than chocolate chip! my key card wouldn't work at first but they send someone up with new ones which worked fine. just there one night, not able to comment on food, etc

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ellend899
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

ellend899, Thank you for sharing your experience, and for choosing to stay with us. The DoubleTree Chocolate Chip and Walnut cookie is our signature cookie, but I will pass your suggestion about offering an alternative option for our guests! We hope you will return and visit with us again soon! Emily Drennen :: edrennen@willowval.com :: Guest Relations

Charleroi, United States
Reviewed 3 weeks ago

They have a great kids water play area next to the pool that was the highlight of the trip for my 2 yr old! The "family suite" was a nice added bonus to have the kids have their own room directly connected as a part of a single room was very helpful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank B5560MUjessicak
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

B5560MUjessicak, Thank you for sharing your great experience, and for choosing to stay with us with your family! We are happy you enjoyed the family suite, and that your kids had a wonderful time in the indoor water playground! We look forward to seeing you the next time you are in the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Cafe 24 Hundred
Cafe 24 Hundred
Cuisines: American, Healthy
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $188 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Hotwire, Cancelon, Priceline, getaroom.com, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your DoubleTree Resort by Hilton Hotel Lancaster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Resort by Hilton Hotel Lancaster staff and other travellers.
17 questions
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McMurray, Pennsylvania
over a year ago
over a year ago
over a year ago

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Questions? Get answers from DoubleTree Resort by Hilton Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms overlooking the Palm Court restaurant as you have no outside view!”
TomInPenn, 22 Mar 2017 | Read review
“The inside rooms do not have an outdoor view, but you can overlook the courtyard which has palm trees and lots of vegetation.”
Jckcamp, 22 Mar 2017 | Read review
“Get a room on the 5th floor. I think it's reserved for Hilton Honors members.”
johnnyh78, 20 Mar 2017 | Read review
“Don't get a whirlpool tub, get a room with on the outside for a quieter stay.”
Jessica397, 15 Mar 2017 | Read review
“We were on the fourth floor this time, however, we have been on them all.”
MIAIAD1978, 9 Mar 2017 | Read review
5 of 5
Booking.com
USD 166* /night
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Doubletree.comUSD 189
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AMOMAUSD 382
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*Disclaimer
Prices are for 1 room, 2 adults
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