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Split Rock Resort & Golf Club

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Split Rock Resort & Golf Club
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1,638 Reviews from our TripAdvisor Community

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Showing 1,637: English reviews
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Reviewed 6 days ago NEWvia mobile

The entire resort was moldy. I had a hard time with my emphysema breathing. The hot tub was a perpetual never ending dirt machine. The cooler was rusty the water park did not have proper padding. Save your money don't go

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Helpful?
1Thank Martin C
Split_Rock_Manager, Manager at Split Rock Resort & Golf Club, responded to this review

Martin, we are sorry to hear your stay with us was not satisfactory. All areas of our resort are cleaned regularly, and we have done renovations and upgrades in recent years.

brooklyn
Reviewed 1 week ago

We exchanged our Orlando timeshare for a week at this resort. I was with my daughter and granddaughters ages 6 and 9 . We were very pleased at the speedy check in and the accommodations were great. I had a 2 bedroom suite on the 3rd floor. It had a complete kitchen that was equipped with everything you would need....

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Helpful?
1Thank bjfmrn
Split_Rock_Manager, Manager at Split Rock Resort & Golf Club, responded to this review

We're glad you enjoyed your room and the many amenities we have on site. Many of our amenities, including our restaurants, waterpark, bowling, arcade, and movie theater, are open to the public. We do offer hotel guests a 10% discount in the waterpark and our timeshare guests a 15% discount. Our timeshare guests also get coupons to use throughout our...

Reviewed 1 week ago via mobile

Check in and check out were THE WORST experience! Once check in after 4.5 hours if waiting. Room was nice. The hotel pool water was cloudy. Highlight was the H2O water park, kids loved it although not a ton of stuff to do. Food was expensive and only average. Had to eat out most nights which was also expensive. Room...

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Helpful?
1Thank Ed T
Split_Rock_Manager, Manager at Split Rock Resort & Golf Club, responded to this review

Ed, we apologize for the long line at check in. We have worked hard to improve our check in process, and we will continue to do so. We're glad your kids had fun splashing at our H2Oooohh! park. We appreciate your feedback on your stay as it is important to the continual improvement of our resort.

Reviewed 2 weeks ago via mobile

Looking to do a quick getaway, we decided to bring pur son & a friend to this resort. After looking online, we picked Split Rock because of all the amenities and online pictures of rooms. Upon arrival, I waited in line for about 20 minutes. (By line I mean there was 1 person in front of me.) When I finally...

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Helpful?
3Thank kunkel_fam
Split_Rock_Manager, Manager at Split Rock Resort & Golf Club, responded to this review

We are glad you had fun playing a round of miniature golf and bowling. We have done renovations to our lobby and dining areas as well as upgrades to our rooms within the last few years. We apologize for the delay with the towels as well as your dining experience, and we appreciate your feedback so we know which areas...

Reviewed 2 weeks ago via mobile

To begin our representative was complaining about her day,never told us her name,left phone on in car the entire tour of grounds,spoke French most of the time,but we still continued on.When we returned to main building she forgot to show us the model,she finally did.I asked if facility was smoke free and was told yes,but building with model smelled like...

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Helpful?
1Thank Frank F
Split_Rock_Manager, Manager at Split Rock Resort & Golf Club, responded to this review

Frank, we apologize for your timeshare sales experience. We will send your feedback to our timeshare management team immediately, so we can work to correct this issue going forward.

Lansdale PA
Reviewed 2 weeks ago via mobile

Second visit here, even though first was also less than pleasant. Came back with large group (17) because of relatively cheap price and water park. Horrendous once again. It took over half an hour just to check in and then had to wait until close to 5 pm for room. Not sure if we paid for a one bedroom but...

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Helpful?
1Thank Carol F
Split_Rock_Manager, Manager at Split Rock Resort & Golf Club, responded to this review

Carol, we are sorry to hear your stay with us was not satisfactory. We are in the process of increasing of signage to help with the confusion about the layout of our resort. When we reach a set limit of guests in our waterpark, only those with website-direct, pre-purchased tickets may enter the park. The rest are required to wait...

Blue Bell, Pennsylvania
Reviewed 2 weeks ago

We spent a few nights at this "resort" for Spring break this year. While we didn't have high expectations for a last minute trip, you should be aware of a few things. Most lodging is not on Lake Harmony. Most features of this resort are closed during April. The water park is closed Monday-Wednesday. The room given to us in...

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Helpful?
1Thank mpigeon11
Split_Rock_Manager, Manager at Split Rock Resort & Golf Club, responded to this review

We have a variety of lodging at Split Rock, but only our lodge is located directly on Lake Harmony, the rest of our resort accommodation buildings are still in the beautiful wooded Poconos. We do our best to state the differences in location on our website. Our waterpark is open 7 days a week for two weeks in April and...

Reviewed 2 weeks ago via mobile

We reserved one night to take our kids to the indoor water park over spring break. Arrived around 230, there were families already checking in so we decided to try. After waiting online for 30 minutes we walked out. When I called to cancel they told me check in wasn't till 4pm, Really? So they weren't checking others in???? No...

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Helpful?
1Thank Beth F
Split_Rock_Manager, Manager at Split Rock Resort & Golf Club, responded to this review

Beth, we apologize for the wait time for check in; however, check in is not until 4pm. Everyone in line has the same check in time of 4pm. We added extra front desk staff to help with the long line, and we allow early check ins during busy times to help with the wait process, but early check ins can...

Jamaica, New York
Reviewed 2 weeks ago via mobile

We went for a quick getaway. We stayed in Galleria Jr Suite it was clean and spacious. It had all of the appliances needed for a convenient stay. Water Park is fun for all ages, arcade bowling alley small but ok. The staff was friendly. Only down side being on 6th floor 3 elevators to main building and they need...

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Helpful?
Thank Nickie2u
Split_Rock_Manager, Manager at Split Rock Resort & Golf Club, responded to this review

Nickie, we're glad you enjoyed your quick getaway stay with us and had fun splashing in our indoor waterpark. We appreciate your feedback on our safety features, and we will certainly look into solutions.

Bloomfield, New Jersey
Reviewed 2 weeks ago

I am a time share owner, reservation at Willowbrook 3/23/17-3/28/17. The front desk clerk could not have been more UNFRIENDLY at the time of check in. I am a CSR myself therefore I am fair when it comes to politeness.One major opinion, when a customer hands there ID and cards to you, do not return them by placing them on...

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Helpful?
1Thank mtutt312
Split_Rock_Manager, Manager at Split Rock Resort & Golf Club, responded to this review

We apologize for the customer service you received upon checking in at our resort. We have piles of activity sheets across our front desk for easy access to our guests. In addition to your room cost there is a service fee and a resort fee which will be charged, and we do our best to clearly state this our website,...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Pool
  • Spa
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available

Additional Information about Split Rock Resort & Golf Club

Address: 428 Moseywood Road, Lake Harmony, PA 18624
Region: United States > Pennsylvania > Pocono Mountains Region > Lake Harmony
Price Range: $192 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Split Rock Resort & Golf Club 3*
Number of rooms: 384
Reservation Options:
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Also Known As:
Split Rock Resort & Golf Club Hotel Lake Harmony
Split Rock Resort And Golf Club
Hotel At Split Rock
Split Rock Hotel
Resort At Split Rock
The Resort At Split Rock
Split Rock Pa
Split Rock Resort Pa
Split Rock Lake Harmony
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Questions & Answers

Here's what travellers have asked, with answers from Split Rock Resort & Golf Club staff and other travellers.
65 questions
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Questions? Get answers from Split Rock Resort & Golf Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Galleria building”
bjfmrn, 19 Apr 2017 | Read review
“Only stay in Villas”
mpigeon11, 13 Apr 2017 | Read review
“If you choose this facility, stay at the Galleria, the main building”
mtutt312, 11 Apr 2017 | Read review
“Stay in the main building!”
PaulD2222, 1 Apr 2017 | Read review
“Don't stay here!!!”
sieda, 21 Mar 2017 | Read review
5 of 5