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Crowne Plaza Hotel Philadelphia - King of Prussia

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Crowne Plaza Hotel Philadelphia - King of Prussia
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365 Reviews from our TripAdvisor Community

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Showing 356: English reviews
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Reviewed yesterday NEW

I am quite surprised at all of the positive reviews online about this Hotel. The room is very musty and has a bad odor. It smells funky like it has not been cleaned in ages. The Carpet feels wet. My skin literally feels like its crawling while laying on the bed. If I hadn't travelled so far I would have...

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Thank Gwendolyn R
Ohio
Reviewed yesterday NEW

Stayed here for 4 nights. Right across the street, you have the Simon mall. Nice hotel, lots of parking space, comfortable bed, decent complimentary breakfast. Was very surprised they don't have a microwave in the room. Other lower priced hotels have this. Overall nice experience.

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Thank haridas88
Reviewed 3 days ago NEW

I traveled to King of Prussia on business in December. Not a good time to try and find a hotel room in the place that is known for it's large mall - needless to say there weren't a lot of options. I ended up at the Crown Plaza. It has a nice lobby and and an okay lounge. However the...

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Helpful?
Thank James D
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your review. We appreciate your feedback a great deal but are disappointed that you did not enjoy your stay as most of our guests do. We are grateful to you for acknowledging the efforts of our service staff. I know they will be pleased in that regard. It has been some time since...

Upper Saint Clair, Pennsylvania
Reviewed 1 week ago NEWvia mobile

Hotel is convenient to the mall and surrounding restaurants. The hotel decor could use refresher. Room is fine, but also needs some updating. Bathroom is large, and actually has been remodeled. One thing my room was lacking was enough outlets. Work out room had plenty of treadmills, nice equipment. Dinner and breakfast were blah! But, plenty of other choices in...

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Helpful?
Thank MyAkitaBear
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thanks very much for your review. We appreciate your making time to write and we are grateful to you for all of your feedback, both positive and critical. We are happy that you found our location convenient to the King of Prussia Mall and all of the many restaurants and activities surrounding us. It is also rewarding to...

Bainbridge Island WA
Reviewed 1 week ago via mobile

Good location near the mall with a ton of acceptable restaurants nearby. Rooms are clean and up to Crowne Plaza Standards. IHG status recognized and got the 5th floor. Decor is getting a little long in the tooth.

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Helpful?
Thank Kat&John
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We appreciate your kind remarks and are very happy to get your recommendation. Thanks especially for noting that you found the hotel clean and the staff friendly. In addition, thanks for mentioning our excellent location to the King of Prussia Mall and all that it offers in dining and shopping opportunities. Thanks for...

Reviewed 2 weeks ago via mobile

Very moderate experience. On arrival (Sunday) no one at the desk and when the lady arrived service was perfunctory. Hotel is tired once beyond lobby. As a first impression the lifts don't bode well. Room adequate but no more than that (just tired again) and shower weak. Amazed there was no safe in the room. Housekeeping decidedly average. Complained second...

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Helpful?
Thank Paul M
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thanks very much for your feedback. We appreciate all of your comments but are disappointed to know that you did not enjoy your stay as most guests do. If possible, I would like to reach you out to you directly about your stay in order to get more details. We do offer a very extensive breakfast buffet so...

Raleigh, North Carolina
Reviewed 26 February 2017 via mobile

We stayed at this hotel for a hockey tournament. Very nice hotel but the staff was better. Erica (I'm pretty sure that's right) at the front desk greeted me by name every time I came by. Emile the bartender was amazing. The restaurant/bar was packed every night from hockey parents and kids and he was the only one working. He...

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2Thank Josh L
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your 5-Star review. We really appreciate all of your positive comments, especially about those members of my team that stood out in their efforts. I will be sure to publicly recognize both Erica and Emil for their work. I will also make sure we are better prepared to handle the crowd in the...

Sheffield, United Kingdom
Reviewed 22 February 2017 via mobile

Best thing here was the breakfast, lovely omelette and waffle service, and the rest of breakfast was great too. Room needed more thorough cleaning and there were stains on the carpet which isn't what you want. Simple to fix, just clean the room properly, especially the bathroom.

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1Thank Kingofgeography
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thanks for your review. We appreciate your feedback a great deal and want to thank you for having been our guest. We are grateful to you for your comments about our breakfast buffet and for letting us know about the stain on your guestroom carpet. We apologize for having missed that but did correct it once you brought...

West Chester, Pennsylvania, United States
Reviewed 31 January 2017

The hotel is very nice and clean. I tried to check in early and they were pretty firm on the checkin time. The bed was very comfy and I slept well. I stayed two nights and the maid did not empty the trash can and we had to request extra towels, but that is my harshest review. The breakfast in...

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Helpful?
1Thank Sharon K
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your excellent feedback. We are very pleased to know that you enjoyed your recent stay and are very grateful to you and your fellow scrapbookers for continuing to use and enjoy our facilities. It is always our pleasure to serve you and your group...my team looks forward to your arrival each year! Thank you for...

Mississauga, ON
Reviewed 20 January 2017

The room was clean, check in was easy and quick. The only complaint is the blanket on the bed. It is thickly textured and the texture can be felt through the sheet. We didn't sleep as well as we would have liked because of this. The mini fridge in room was nice. Bathroom had shower only - no bathtub.

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Helpful?
Thank stargazer87
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your feedback. We are grateful to you for sharing your experience here. It is nice to know that you enjoyed your stay especially that the room was clean and check-in was quick and easy. We are happy that you enjoyed the mini-frig as well. I will be sure to let our team know...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel Philadelphia - King of Prussia is the premier hotel in the King of Prussia area. Just 18 miles west of Philadelphia our hotel offers beautifully appointed guest rooms featuring the Crowne Plaza Sleep Advantage and free wired and wireless high-speed Internet access. Located directly across from the King of Prussia Mall which offers 3 million sq. ft. of retail space including Neiman Marcus, Nordstrom, Bloomingdale's and over 400 exclusive shops and restaurants. The hotel is just minutes from Exit 326 of the PA Turnpike, the Valley Forge Convention Center, Valley Forge National Park and Valley Forge Military Academy. The Crowne Plaza Valley Forge boasts 23,000 sq. ft. of function space including two elegant ballrooms and a total of 18 meeting rooms, highlighted by the International Association of Conference Center approved Liberty Conference Center featuring a 132-seat amphitheater, in-house audio/visual expertise and ample breakout rooms. A friendly, attentive and reliable service staff looks forward to your arrival! ... more   less 

Additional Information about Crowne Plaza Hotel Philadelphia - King of Prussia

Address: 260 Mall Blvd, King of Prussia, PA 19406
Region: United States > Pennsylvania > King of Prussia
Price Range: $144 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - King of Prussia 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Crowne Plaza Valley Forge
Valley Forge Crowne Plaza
Hotel Style:
#5 Green Hotel in King of Prussia
#6 Family Hotel in King of Prussia
#7 Business Hotel in King of Prussia
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Philadelphia - King of Prussia staff and other travellers.
4 questions
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Philadelphia, Pennsylvania
over a year ago
St Benedict, PA
1 month ago
Rhinelander, Wisconsin
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Philadelphia - King of Prussia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Interior rooms would be best for quiet”
jamessW1255CT, 9 Dec 2016 | Read review
“In this case try to book an other property, not here”
PaoloEgomet, 30 Nov 2016 | Read review
“If you are a priority club member and seeking quiet - the Quiet Zone delivers!”
eas1404, 16 Oct 2016 | Read review
“Don't get a room across from the ice machine!”
kjthurston, 24 Aug 2016 | Read review
“4th & 5th floors are "quiet" zones - we did not experience ANY hallway noise.”
JoanieB53, 18 Jul 2016 | Read review
5 of 5