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Extended Stay America - Philadelphia - King of Prussia

Traveller (35)
Room & Suite (23)
Dining (1)
  • Excellent21%
  • Very good19%
  • Average13%
  • Poor13%
  • Terrible34%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Pets Allowed
2 Star Hotel
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Offers from Extended Stay America - Philadelphia - King of Prussia
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1 Apr.2 Apr.
1 room, 2 adults, 0 children
Standard Room
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Reviews (152)
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All reviewssmoking and non smokingdog showfront desk staffthe general managerking of prussia mallwould stay againpa turnpikevalley forgeesatiffanymicrowavephiladelphiahighway
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21 - 25 of 151 reviews
Reviewed 14 June 2017 via mobile

This is the dirtiest "hotel" I have ever stayed in. Should not be rated as a 2.5 star property at all, maybe a 1.5. The 2.5 star Hampton Inn down the street is magnitudes better. The lobby area is dirty and the rooms are no...More

Thank Jennifer K
Response from 00esa, General Manager at Extended Stay America - Philadelphia - King of PrussiaResponded 15 June 2017

Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department...More

Reviewed 7 June 2017 via mobile

Hope you are not on your way...hotel is oversold! We booked a two bed room through Priceline and only one bed is available. While the staff was helpful there were still No rooms and they were still getting reservations through the online booking companies. Priceline...More

Thank pepperkat
Response from 00esa, General Manager at Extended Stay America - Philadelphia - King of PrussiaResponded 8 June 2017

Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation and the inconvenience it caused. We take your comments seriously and will use them to ensure we consistently deliver a great stay for...More

Reviewed 23 May 2017 via mobile

As someone who travels the entire world and lives from hotels, I've seen and experienced a lot in varied hotel chains even within the same city. This chain is clearly not aware of what their visitors would like to have( kitchen ware already IN their...More

1  Thank getmyemailstoday
Response from 00esa, General Manager at Extended Stay America - Philadelphia - King of PrussiaResponded 24 May 2017

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.

Reviewed 21 May 2017 via mobile

Telephone at front door wouldn't work so it took a long time to summon the clerk for an after hours check-in. Said to dial 0 or 7 for late check-in. Heater did not work and a/c was on 60 when I arrived at 2:09 am....More

Thank Mark S
Response from 00esa, General Manager at Extended Stay America - Philadelphia - King of PrussiaResponded 22 May 2017

Mark, we sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working...More

Reviewed 19 May 2017

I don't normally rate so severely, but had to make an exception with this ESA, as it is one of the worst, if not THE worst, hotel experiences I've had to date. And folks, I'm used to staying at low to mid-rage hotels. Summary: Location...More

Thank badgerambler
Response from 00esa, General Manager at Extended Stay America - Philadelphia - King of PrussiaResponded 20 May 2017

We were disheartened to read your review. Please accept our sincerest apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Price range
USD 90 - USD 135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Price range
USD 90 - USD 135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (35)
Room & Suite (23)
Dining (1)
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Room Tips
"The property is tucked in a nice spot, away from noise. I'd imagine it is quiet in all the rooms."
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"Go to another hotel"
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"Stay someplace else!!"
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"The first floor is non-smoking and below the smoke so I'd recommend it if you want to stay out of the..."
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