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4.0
#1 of 1 resort in Wyong
Location
Cleanliness
Service
Value
Discover the perfect destination for your next business conference, weekend retreat, or dream wedding, conveniently located just 90 minutes north of Sydney CBD or Newcastle at Mercure Kooindah Waters Golf and Spa Resort. Our resort offers a plethora of facilities, ambiance, and luxury to ensure a memorable experience. For the active souls, challenge yourself on our Ross Watson-designed, 18-hole championship standard golf course, or indulge in a game of tennis on our courts. Our private gym is also available for those who wish to stay active during their stay. If relaxation is what you seek, our WildFire day spa beckons with luxurious treatment rooms, while our indoor 25m lap pool, leisure pool, and sauna provide the ultimate unwind. Culinary delights await at Karinya's Restaurant and Wine Bar, where you can savor delicious meals while overlooking the stunning golf course and wetlands.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Quiet
Languages Spoken
English
Location
40 Kooindah Blvd, Wyong, New South Wales 2259 Australia
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Mercure Kooindah Waters is described as a golf resort. On site is a large golf course, a spa (we didn’t use), a gymnasium, tennis courts, indoor and outdoor pool, kids play area and huge grounds to walk around. It has all the amenities one would expect at a resort.
The room is quite spacious though the bed is extremely uncomfortable. With two quite hard single beds pushed together, we had pretty sleepless nights (also because its relatively loud from other rooms). The room has 2 couches, a tv (a few pay channels), desk, fridge, microwave and tea and coffee facilities. The bathroom has toiletries provided and a bath/shower combination. It could probably do with a little updating (even some art to brighten it up). Free wi-fi (it drops in and out a bit) but have to pay expensive price for a movie.
In the room was a letter to say that because of Covid, they’re not cleaning rooms or re-stocking. This is pretty crazy when every other hotel in Sydney that I’ve recently been are still cleaning so seems more of a cost saving venture. You need to call reception for any extra things needed, and they do come with the goods pretty quickly.
We had a restaurant voucher, but unfortunately due to two events, it was closed for dinner. We understand the need to take events in what has been a trying time for hospitality, so no complaints about that. However, they should offer the full menu for the in-room dining. The in room dining food was actually quite good, and came pretty fast; we had the roast of the day (beef) and a parmigiana, served in takeaway boxes with cutlery provided. But because the resort is quite far from other central coast locations such as the Entrance and Tuggerah, if you’re staying, you really probably need to eat here.
Check in was pretty straight forward and staff were friendly, but I think must be understaffed as they took a while to answer the calls from the room.
We did have a good experience, but the feedback is just to help tighten things up for a better experience overall.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas Klotz, General Manager at Mercure Kooindah Waters Central Coast
Responded 22 Nov 2020
Dear thewhereto, Thank you for taking the time to post your review about your recent stay at Mercure Kooindah Waters. The team here are glad to hear you had a good stay, and appreciate your understanding that we are taking the COVID19 situation, and the health and wellbeing of our guests, with the highest importance. The Mercure Kooindah Waters team greatly appreciate all of your feedback and we will make improvements based on your comments. We look forward to welcoming you back to the hotel at some stage in the future. Kind regards, Kate Cruickshank Front Office Team
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We had booked a 5 day stay (2 coupons, 2 day and 3 day) through Luxury Escapes at this golf resort. When we arrived we were pleasantly surprised at how nice it looked. Check- in was easy and were were given room 243. This was up one flight of stairs (no lift) and the room was spacious. It was a 1 bedroom apartment with balcony overlooking a beautiful golf course. The living room had a large fridge, dishwasher (we did not use) everything for cooking a meal, microwave etc. It even had a laundry cleverly hidden behind folding doors. The bedroom was nice with build in robes and a super comfy bed. Plenty of parking right in front. There was daily housekeeping (yeah!!) and they did a fabulous job. We were really happy. The on site restaurant (Karinya) was open and we had 2 dinners there and one breakfast. It was okay, quite nice. Friendly service. Check-out was a breeze for us. We did not get to play golf due to an injury my husband had, but it was nice just to see the course. Watching some people hitting the ball into the water was quite funny (for us, not for them). We would recommend this place to anyone.
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Date of stay: December 2020
Value
Location
Service
Room Tip:We were on the first floor and had great views over the golf course
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas Klotz, General Manager at Mercure Kooindah Waters Central Coast
Responded 1 Jan 2021
Dear 31inekee, Thank you for taking the time to post your review about your recent stay at Mercure Kooindah Waters. We are glad to hear you enjoyed your stay in one of our Golf View Apartment rooms and had the opportunity to enjoy Karinya Restaurant. The team at Mercure Kooindah Waters appreciate your feedback, and we look forward to welcoming you again soon, when hopefully you can also enjoy a round of golf. Kind Regards, Kate Cruickshank Front Office Team Mercure Kooindah Waters
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Feedback We checked in on a Sunday and were given a code to access the amenities . On Monday the code did not work and someone let us into the pool. I thought I must of put the wrong code in but when my son needed to go to the toilet the access code would not work and he had to pee in a plant. Other residents saw and I apologised and was embarrassed . I went to reception and was told that the codes change every Sunday night. This information would of been helpful at check in. The room was not cleaned properly. There was dirt under the lounge and hair on the bathroom. The pizza was awful . Way too much cheese and no garlic on the garlic pizza. Provided this feedback on checkout to the assistant manager and was hoping for a discount on $63 we paid for the pizza. Residents were bombing and diving in the pool. There were not enoug lounge chairs and one was broken. Very little shade at the proof. Need a shade sail and more lounge chairs. Not once did a staff member do a pool check the whole duration of our stay while at the pool. We spent 3 hours a day at the pool. I recommended that this would be a good idea to check that residents were following the rules for using the pool
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KooindahWaters, Manager at Mercure Kooindah Waters Central Coast
Responded 8 Jan 2020
Dear astunden, Thank you for taking the time to write a review about your recent stay with us at Mercure Kooindah Waters. I am sorry no one advised you of the new code on a Monday morning. I will address this with with Front Office Team. In regards to the pool facilities, I have passed on your feedback to the residential committee as this is operated by them. Thank you again for your feedback, I do hope we have the opportunity to welcome you back to Mercure Kooindah Waters again in the future. Kind regards, Natalie Front Office Manager Mercure Kooindah Waters
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Booked a 2 bed apartment (#304) for 3 nights for a wedding held in the same location. Accommodation was tired and unclean, lounges stained really badly. Dust and grime along benchtops. Walls were dirty and need a good wiping down. Upstairs television had no signal. No radio / DVD player downstairs as other rooms had. Housekeeping came by everyday, though this service is limited to replacing towels and bathroom soaps etc.. I would like to ask Mecure when the room was last actually cleaned? Apartment size was good, enough room to move around and not feel crowded. View of the course was nice and seeing birds like swans and ducks on the water was interesting, not so much other animals as rats on the balcony was.
Ate in the restaurant Friday night and whilst entrée of pork belly was good most of our party disliked their meals (lamb linguine, seafood pie).
Room service meals were quick to be delivered and quite enjoyable (breakfast sandwich, salmon burger).
Wedding service was good, drinks staff were very attentive, pleasant and worked hard especially the team on the cocktail station. Wedding meals were very nice and enjoyable.
It's a shame that the lack of cleanliness that we along with the rest of guests in our party observed made what could of been a wonderful stay an average experience
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas Klotz, General Manager at Mercure Kooindah Waters Central Coast
Responded 5 Feb 2021
Dear C0LE316, Thank you for taking the time to review your recent stay at Mercure Kooindah Waters. We are more than willing to take on your feedback and comments as it is from constructive feedback from your experience that allows us to improve in our product and services. I am disappointed that your stay did not meet your expectations on this occasion and hope we have the opportunity to make your next stay with us a more memorable one. Kind regards, Michelle Holdsworth Acting Front Office Manager
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Recommended as the place to stay in the central coast for our anniversary weekend with a toddler. Booked a two bedroom apartment which upon getting the keys found some issues with cleanliness and a large set of stairs separating the bedrooms from living area which was not advertised and not ideal for a toddler. We were considering looking for last minute accomodation elsewhere but customer service overshone and we stayed. Moving into a high quality room, we were offered a meal at the resturant on the Saturday evening as compensation. The restaurant was booked out on the Friday so got room service, couldn't fault the pizzas. Dinner on the Saturday night was amazing. Gloria took care of all our needs, had colouring and a toy for the toddler, taking his order while we got drinks and offered to take him for a walk so we could finish our meals but he was too shy. We left after our mains due to the toddler being unsettled and had dessert and drinks brought to our room 20 minutes later, enough time to settle the toddler into bed and eat in peace. If it wasnt for the issue with the intial room would have given 5 stars and would still recommend the hotel to anyone wanting a quiet weekend away. Oh and the kids meals was a massive portion!
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas Klotz, General Manager at Mercure Kooindah Waters Central Coast
Responded 3 Oct 2020
Dear 408sarab, We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Kind regards, Kate Cruickshank Front Office team Mercure Kooindah Waters
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THe rooms were sensational, everything you need to be self contained except food. Very comfy beds & wonderful staff. Having access to a heated indoor & an outdoor swimming pool was very relaxing & the gym has all up-to-date equipment with showers etc in the complex. Tennis courts, fantastic golf course with amazing bird & wildlife & views to die for. Has a delicious Resturant with a bar, a Pro shop for the golfer & room service with a smile. Loved the new release movies & has a massive amount of parking if you dont want to park near people as youre worried about scratches etc. Do yourself a favour & stay here if youre on the Central Coast. Its close to everything💙😍😎😁💙
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas Klotz, General Manager at Mercure Kooindah Waters Central Coast
Responded 4 Apr 2020
Dear Leanne B, Thank you for the positive review of your stay at Mercure Kooindah Waters, the team greatly appreciate it. We are happy that you enjoyed your stay and we look forward to welcoming you back to the hotel at some stage in the future. Kind regards, Kate Front Office team Mercure Kooindah Waters
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I was excited to be experiencing the resort as part of a golf clinic and was looking forward to the restaurant and service as part of the program.
The staff look frazzled and are trying their best, but really, a hotel that markets itself as a luxury experience should do better than the disgraceful food we were served, and the obvious understaffing.
The lunch and dinner menus consisted of deep fried or bread based food only, with no option to order fresh salads or vegetables. I felt sick after 3 days of heavily battered, fried and uninteresting food. It was like I was in a cheap cafe at best.
Breakfast was laughable. I ordered the muesli and yoghurt which consisted of a cup of dry muesli and a teaspoon of yoghurt. No bowl, milk, spoon or plate. We were given our breakfast in paper bags. The next morning I ordered a bacon and egg roll, - which was quickly squashed in the toaster but the bacon and egg was refrigerator cold in the middle.
There was one poor person trying to man the single coffee machine at breakfast and morning tea, which meant many of us missed out.
There is no excuse for bad food and lack of planning or thinking about how to make an experience exceptional, even in these times. Other places are doing it well so it can be done- its shameful to see Kooindah not stepping up.
I will not recommend anyone go here.
I only hope the 2 future Progolfgals groups that have already booked benefit from feedback and are better looked after than we were.
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Date of stay: September 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas Klotz, General Manager at Mercure Kooindah Waters Central Coast
Responded 14 Sept 2020
Dear Sally W, Thank you for sharing your comments and opinions about your recent stay at Mercure Kooindah Waters. On behalf of the team here at Mercure Kooindah Waters, we would like to thank you staying with us as part of the golf clinic, and we are disappointed to hear that your experience with the restaurant was not satisfactory. Our kitchen strives to offer a quality experience to all guests, and while there are challenges in these current times to provide the comfortable “home away from home” experience that Mercure is renowned for, there is no an excuse for the particular issues you shared and we sincerely apologise that our service was not up to standard on this occasion. Your feedback will be shared with the Management Team here to ensure there is improvement for the future. Please feel to contact me directly if you do plan to return in the future and we will do our best to welcome you and ensure you have an enjoyable stay. Kind Regards, Kate Cruickshank Night Manager 40 Kooindah Boulevard Wyong NSW 2259 Australia ________________________________________ T +61 (02) 4355 5777 F +61 (02) 4355 5700 E-mail : reservations@kooindahwaters.com.au
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Pleasant location Once you find Resort .Need more signs posts. Beautiful Very Challenging golf course not a course for learners . A lot of water hazards with deep bunkers Meals Good value for Accor members Staff very pleasant and chatty.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas Klotz, General Manager at Mercure Kooindah Waters Central Coast
Responded 11 Nov 2020
Dear annoyedlocal2015, Thank you for your review. We are pleased you enjoyed your stay with us and found our staff members pleasant and chatty. I appreciate your comments regarding signage to the property and this feedback has been shared with the Management Team. We look forward to welcoming you back again for another enjoyable stay and challenging round of golf. Warm regards, Michelle Holdsworth Guest Services Manager
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Wife and I stayed two nights over November in a one bedroom apartment, have read some of the not so good reviews disappointing but our stay was very enjoyable and a welcome break. Our room overlooked the practice putting green and busy pro shop in the mornings, we had a great time, the room was clean, bathroom a good size, shower over the bath which can be difficult as one gets older and not as flexible, comfortable bed, sitting lounge good arm chairs, table and chairs for four if needed, stove, large fridge, etc. Staff from reception through to restaurant wait staff and bar were fantastic, friendly and helpful. We enjoyed our evening meals, wine selection and breakfast albeit the bacon not pleasing both days, but otherwise fine, also eggs as you like available. Plenty of close by your room parking (not undercover) gardens very nice, pro shop also very good if required offering 50% discount on winter clothing sale, we took advantage. Overall a very pleasant stay and will stay again next year, we will request the same room. Thank you management and team for a great stay..
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff very good. Special thanks to Receptionist late 30/10/2020. and morning 31/10/2020. Great asset. Restaurant service and breakfast amateur at best (lack of training/ supervision & coordination) Bacon snapped and flew off the plate and poached eggs hard. ($40.00) Suggest your GM pop-in and see the stuff they're serving up. The apartment ($279 a night) was tired with a rusty dishwasher and the balconies covered with sludge and at night hundreds of slugs everywhere. If I could upload photos I would. The pillows smelt like dirty hair. Its not hard to clean.. but you don't so we wont be back. BTW the score relates to the receptionist only 1/1 (100%).. the rest is very disappointing.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas Klotz, General Manager at Mercure Kooindah Waters Central Coast
Responded 11 Nov 2020
Dear Lisa S, Thank you for taking the time to review your recent stay at Mercure Kooindah Waters Central Coast. I am disappointed to read that your stay did not meet your expectations and I can understand your frustration and disappointment. Rest assured your feedback has been shared with our Management Team for review. I hope we have the opportunity to welcome you back as I would love an opportunity to showcase our property to you on a future stay. Upon making your next reservation please make yourself known to us so that we can make your next stay a more pleasant and memorable one. Warm regards, Michelle Holdsworth Guest Services Manager
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Early morning golfers and early morning green keeping staff mean mornings are not v quiet. One side faces the very nice golf course views. The other side the car park where I guess people pull up before their golf games.
There are more places to choose from in the Wyong area.
PRICE RANGE
AU$206 - AU$281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure kooindah waters central coast hotel wyong, mantra kooindah waters hotel
LOCATION
AustraliaNew South WalesWyong
NUMBER OF ROOMS
84
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE KOOINDAH WATERS CENTRAL COAST (AU$206) - 2024 Prices & Reviews (Wyong) - Photos of Resort - Tripadvisor
Frequently Asked Questions about Mercure Kooindah Waters Central Coast
Which popular attractions are close to Mercure Kooindah Waters Central Coast?
Nearby attractions include Amazement Farm & Fun Park (4.9 km), The Wyong Milk Factory (3.3 km), and Escape Reality - Escape Rooms Central Coast (3.1 km).
