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River Retreat Caravan Park

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8-10 Philp Pde, Tweed Heads, New South Wales 2486 Australia
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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (13)
Pool & Beach (2)
Dining (1)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#7 of 8 Speciality lodging in Tweed Heads
Location
Cleanliness
Service
Value
NEW* ENSUITE STUDIO CABINS. Queen bed with linen and towels included. Kitchen with large fridge and convection stove, dining table, sofa couch, R/C air con & ceiling fans. Stroll or fish along the banks of Terranora Inlet across the road from the park entrance.
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Property amenities
Free parking
Pool
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Laundry service
Room features
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Good to know
HOTEL CLASS
69Reviews2Q+A7Room tips
Traveller rating
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  • 16
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Popular mentions
Sprout wrote a review May 2021
1 contribution
Following my dad’s late stage cancer diagnosis, we booked a big family holiday before he gets too sick to travel. When some Covid popped up in Melbourne, we sent our parents to NSW before the border closures, so that they'd get a holiday even if without us. This is one of many places I'd booked. Prior to their stay, staff asked whether they arrived after the cut-off. I replied "no". Despite this, mum calls me to say the owner called & bombarded her with questions. The owner apparently told her she "needed to know" [she didn't] the date my parents entered NSW and that she'd need to be able to prove it with receipts [she did not need to]. Horrified by the invasion of privacy, I requested a cancellation & refund. When I didn't hear back, I called. A women advised she had "reported" me to booking.com and would not be providing me a refund. She also accused me of breaking the law and breaking NSW Covid restrictions. She told me it was her job [it wasn't] to make sure everyone was following restrictions and I could not possibly know what the restrictions are because I live in Victoria. Apparently they don't have the internet at this caravan park? Ignoring her false accusations, I informed her she was actually the one acting unlawfully by forcing private information and breaching Australian Consumer Law by telling me that I could not get a refund. She still refused the refund so I asked how she could possibly steal our money without providing a service? She said they're welcome to come to the park. I reminded her that she said we were breaking restrictions and that it was her job to enforce them, so why is she letting them into the park? A man then came on & told me he would not give me the refund because he simply did not believe anything I said.
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Date of stay: May 2021
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Martin M wrote a review Mar 2021
Gold Coast, Australia1 contribution
DO NOT STAY HERE ! Refunds are not given ! As you can see we from other people. I had a appointment for a back procedure at John Flynn Hospital it was cancelled due to covid 19. As soon it was cancelled I rang the park to cancel. I was told to provide a letter to prove this. I also have this in a written email from the park. That also wasn't good enough. A relief manager took my booking and I was not told about any terms and condition at the time of the booking. They told me I don't qualify for a refund. I went down to the park to sort this out to change dates like she said but was told to look at terms and conditions and get of the property I'm nothing but a bully. The lady manager is the manger even though she will tell you it's someone else. I don't care what she says about me but they are stealing people's money. If you for a service you should receive some not run around do what they ask then turn it back on the customer and stop making any contact to fix this. I will be going further if anybody wants to join please reply.
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Date of stay: February 2021
Value
Service
1 Helpful vote
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OriginalChappo wrote a review Jan 2021
Coral Cove, Australia44 contributions9 helpful votes
We are finalising our time away from Wollongong before crossing the border to Queensland. Managed to get this great new studio/cabin in the park at a great price for five days. Everything you need and the river is across road full of bream! Clean, comfy bed, cooking facilities, great shower, tv, free wifi, lounge with a convenience store and a bottle shop two minutes away. Very happy.
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from River Retreat Caravan Park, Guest Services / Front Office at River Retreat Caravan Park
Responded 23 Jan 2021
We were delighted to read that you enjoyed your stay with us. Thankyou for your feedback and hopefully may see you again sometime.
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Peter F wrote a review Jan 2021
Melbourne, Australia1 contribution1 helpful vote
Extremely rude lady on office. Was refused entry because we wanted to change stay dates. We knew that would be disappointing to them and could only apologise. But to be refused stay full stop and be spoken to that way she did, was disgusting. She also stated that should would refund our deposit and has now gone back on her word and said will not, straight out theft. She will try and discredit my comment but this is an honest review and if you read through others saying the same. AVOID THE PLACE, life is too short to deal with people like this.
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Date of stay: July 2020
Rooms
Location
Service
2 Helpful votes
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Response from River Retreat Caravan Park, General Manager at River Retreat Caravan Park
Responded 21 Jan 2021
Cancelling a 14 night booking in July last year on the day of arrival was very unfair to other customers wanting sites. With COVID-19 and people being rejected to get across the QLD border if prior notice was given and following our cancellation policies we may have been able to have been rebooked that site in your place. Cancellation fees apply with such late notice and it may have give someone else the opportunity to have acquired a site rather than the mad dash over the border :-)
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Robyn W wrote a review Nov 2020
Mansfield, Australia18 contributions3 helpful votes
One of only a few caravan parks in Australia that would not return our deposit during covid bans. During this exceptional time the worst come our in some people. Location Ok, park relatively clean but when the planes start flying it feels like they are going to land in your van
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Date of stay: July 2020Trip type: Travelled as a couple
2 Helpful votes
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PRICE RANGE
USD 58 - USD 142 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesTweed Heads
NUMBER OF ROOMS
2
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Frequently Asked Questions about River Retreat Caravan Park
Which popular attractions are close to River Retreat Caravan Park?
Nearby attractions include Tweed Regional Museum - Tweed Heads (1.1 km).
What are some of the property amenities at River Retreat Caravan Park?
Some of the more popular amenities offered include a pool, free parking, and laundry service.
What food & drink options are available at River Retreat Caravan Park?
Guests can enjoy barbeque facilities during their stay.
Is parking available at River Retreat Caravan Park?
Yes, free parking is available to guests.
What are some restaurants close to River Retreat Caravan Park?
Conveniently located restaurants include Thai On The River, Hymn Coffee, and La De Da Bakery.
Are there opportunities to exercise at River Retreat Caravan Park?
Yes, guests have access to a pool during their stay.
Is River Retreat Caravan Park located near the city centre?
Yes, it is 1.0 km away from the centre of Tweed Heads.
Are pets allowed at River Retreat Caravan Park?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.