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Alpenhorn Lodge

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Alpenhorn Lodge Buckwong Place, Thredbo Village, Kosciuszko National Park, New South Wales 2625 Australia
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Traveller (25)
Room & Suite (10)
Dining (3)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#3 of 5 hotels in Thredbo Village
Location
Cleanliness
Service
Value
Alpenhorn Lodge continues to offer a friendly atmosphere and great value holidays for which it is renowned. Alpenhorn Lodge is rated three and a half stars by AAA/NRMA. Our friendly staff set the scene for an enjoyable, affordable holiday staying in the heart of the village. Alpenhorn is in Buckwong Place situated 200 metres from the Kosciuszko chair, and even closer to the village square, shops and bars. The lodge is 40 metres from the free winter village shuttle buses. Our guest lounges offer a place to relax with a book or magazine while the deck offers the perfect afternoon suntrap overlooking the slopes to relive your latest skiing feats! There is security ski storage/bike storage and a heated drying room for your ski boots and clothes. To extend your skiing time, luggage storage and guest change facilities are available. You can time your visit for Christmas and New Year or one of the special events and festivals in summer such as the Jazz or Blues festivals. Play golf, bicycle, fly fish or walk to the top of Mt KosciuszkoIn summer our BBQ courtyard is a popular place to read a book. There is also a stream beside the lodge with a grassy bank for those who want a shady spot to retire to. Wireless internet is available free of charge at the lodge.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Golf course
Skiing
Babysitting
BBQ facilities
Baggage storage
Restaurant
Breakfast buffet
Wine / champagne
Tennis court offsite
Board games / puzzles
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
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Room features
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range

Location

Full view
70Somewhat walkable
Grade: 70 out of 100
16Restaurantswithin 1 km
1Attractionwithin 1 km
143Reviews1Q+A26Room tips
Traveller rating
  • 74
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  • 6
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ANGELA C wrote a review 5 July
2 contributions
Devastated. Really disappointed in Australian tourism and hospitality. Booked a two night get away with my son and two grand daughters- the youngest being autistic. I specifically booked and paid a month in advance, through Booking.com, a larger room with 4 beds and fold out sofa to give my son a break and all of us space to move. Following the booking I made it clear to Alpenhorn via email i was travelling with my son and 2 grand daughters. On arrival, Alpenhorn allocated us a miniscule room with double bed and 2 bunks and refused to accept I had booked and fully paid for a larger room. Flat out denied there was even an option on Booking.com to select room configuration. Their solution was to make up a fold out bed squashed in a corner of the room that essentially joined the bunks & double bed leaving approx half metre sq for the 4 of us to manage any activity out of bed. They suggested I basically suck it up and email management. I suspect they bumped my booking for a longer week booking.. Breakfast was ordinary. The rooms tiny - 2 star at best. Couldn't and definitely wouldnt recommend it. And definitely check Alpenhorn is actually allocating you the room you paid for.
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Date of stay: July 2022Trip type: Travelled with family
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Abby W wrote a review Apr 2022
1 contribution
Unfortunately we had a very unpleasant experience with the Alpenhorn Lodge in Thredbo. The room was filthy through and through and really not suitable for anyone to stay in, the beds were smelly and dirty and the floor smelled of sick. The food was inedible and the service terrible. Then to top it all off, the owner actually yelled at my wife infront of our young children when we politely asked for a solution. This place is definitely not family or child friendly as they proclaim to be.
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Date of stay: April 2022Trip type: Travelled on business
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Sonia L wrote a review Dec 2021
Brisbane, Australia2 contributions
My family of 4 stayed for 7 days in early December. On arrival we were greeted warmly and upgraded to a larger room. The first couple of days were rainy but our room was cosy with lots of heaters and blankets supplied. All facilities were supplied as advertised including tea and pod coffee maker and a good quality hair dryer. We also used the BBQ on the back terrace. A complementary bottle of wine on arrival was much appreciated as was the ever attentive service of Daniel, including some great chats. Nothing was forgotten and no request too hard. A great location, close to restaurants, shops, the Village Centre (3 minute walk) and ski lifts. Overall, our stay at Alpenhorn was a big part of our enjoyment of our Thredbo holiday.
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Date of stay: December 2021Trip type: Travelled with family
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Robert W wrote a review Aug 2021
1 contribution3 helpful votes
As others have said ……. DO NOT EVER STAY HERE - Awful service by awful people We are down more than $4,000 ($12,000 all up for 3 families) due to Covid restrictions and the lockdown in Sydney…. They have shown no interest in being reasonable - will not refund or roll booking to winter 2022 - only offer has been comically a summer stay which is 1/3 of the price of winter rates in lieu of skiing in August! I never thought a business would treat its customers with such contempt and profit out of the COVID situation when so many people are facing hardship. Other Thredbo resorts are offering refunds or Winter 2022 alternatives and not hiding behind t&c’s that they “remained open”, despite Sydney residents not legally being able to access Thredbo. The owners have not bothered to surface, and resort has refused to return all calls, emails and will not engage with us in any way. No wonder there are such negative reviews here….. Wouldn’t usually post a review but the service and attitude of this resort was so appalling I have felt compelled. Stay elsewhere to avoid the nightmare I am going through.
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Date of stay: July 2021Trip type: Travelled with friends
3 Helpful votes
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Flyer605135 wrote a review Aug 2021
2 contributions7 helpful votes
I made a booking at Alpenhorn Thredbo months back when there were no covid cases. Sometime before my booking dates, sydney went into lockdown and still is. Although the booking was non- refundable, govt lockdown policies cant over ride their policies. They offered no help no refund and just refused to help in any way. I contacted booking.com multiple times and emailed as i had made the booking through them. They continued insisting that it was up to the hotel. On booking.com website there are policies for covid affected circumstances like lockdown which clearly state that in that case, the customer is entitled to a refund. I have lost count of how many times i have contacted both parties but have just received no help and absolutely horrible customer service. I am so disappointed with their level of customer service that i would not want to book with either of them ever again. Everything is so unpredictable and i dont know when i cant next visit and plus this added experience, i want a refund. Almost $1100 in accomodation for 2 nights is not a joke. I would not want a voucher either (never offered by anyone) due to this experience and also because prices constantly fluctuate and i would not want to book with the voucher having paid more money for something which is way cheaper then. They also put up my booking as a no-show and kept all the money even though they are well aware of the lockdown and had been informed about this several times in July. I am so disappointed and will be taking legal action and exposing them on social media so that people are well aware of such scam. IF I COULD, I WOULD GIVE ZERO AS A RATING.
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Date of stay: July 2021
Value
Service
Sleep Quality
Room Tip: Donot visit this place. They just want to keep your money without providing a service.
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4 Helpful votes
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Dwayne L wrote a review July 2021
7 contributions9 helpful votes
NEVER SUPPORT THIS BUSINESS They do not care about the travellers to the region that have been restricted due to COVID health orders and have refused refunds. Our booking confirmation form has no mention of it being non-refundable and despite this the NSW Government is forbidding our travel due to the current health orders and Emily on the phone told us TOUGH We try to support Australian Tourism as we understand how having a small business has been affected by the restrictions but this hotel has no compassion to others doing it tough.
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Date of stay: July 2021
Service
2 Helpful votes
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Ben S wrote a review July 2021
Greater Sydney, Australia1 contribution
Great Lodge! With CV19 lockdown Angie helped me modify my booking to a smaller room as half or our party could no longer attend. Angie and the team were very friendly and super helpful. I had my room upgraded to provide a little more space for our stay and to my amazement had a tube of liquid nails available when I asked to help me do some desperate repairs on my snowboard boots (gluing soles back on). I thought I'd have to drive back to Jindabyne for sure to get some glue. My Son and I had a wonderful stay.. Thank You!!
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Date of stay: July 2021
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Robert S wrote a review July 2021
Dalby, Australia1 contribution2 helpful votes
My son is currently locked down in Wollongong and my daughter and I are from QLD, we planned to fly to Sydney and then drive to Thredbo but the border lockdowns stopped that. We did book a non-refundable room for three nights many months ago when covid seemed to be well under control, however Alpenhorn refuses to answer any calls and refuses to discuss any change of date with Qantas who the hotel was booked through. This is a lot of money for us to lose and it was a chance for my daughter and I to spend some quality time with my son who we have seen very little of since covid began. Please do not book a non-refundable room with these people, there are many reviews on google of people experiencing the same problem. I booked this place because of the good reviews on Tripadvisor but it is not the place described in the reviews on here. We have lost our money, just make sure you don't as well and book somewhere else.
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Date of stay: July 2021
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2 Helpful votes
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jeanninehansen wrote a review June 2021
Sydney, Australia2 contributions
A lovely warm welcome by friendly staff. Spent the opening weekend there , our room was comfortable with a fabulous outlook. Breakfast was superb and a great way to start the day. Loved that we could move around the lodge and meet up with friends in other living areas. Would definitely return .
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Date of stay: June 2021
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aemanuel wrote a review Sept 2019
Brisbane, Australia68 contributions9 helpful votes
My hubby booked a weekend away at the last minute and this place was pretty much the only one with availability. It was a little expensive, but you can understand why as it is seasonable. The room was dated and tiny, but comfortable. The hosts were lovely, friendly and really great to chat to. The complimentary breakfast was simple but hearty - a good start for the day. Thredbo itself, is a delight. A close community feel with lots to do and great places to eat. For a quick and delicious meal, you can’t go past the burger place. There are lots of other restaurants within walking distance which I love! At home we drive everywhere, but in Thredbo, we walked everywhere as everything is pretty much within walking distance. It is not my first visit and we will definitely be back.
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Date of stay: September 2019Trip type: Travelled as a couple
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PRICE RANGE
USD 228 - USD 495 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesKosciuszko National ParkThredbo Village
NUMBER OF ROOMS
21
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Frequently Asked Questions about Alpenhorn Lodge
Which popular attractions are close to Alpenhorn Lodge?
Nearby attractions include Thredbo Alpine Village (1.0 km) and Schuss Bar (0.2 km).
What are some of the property amenities at Alpenhorn Lodge?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Alpenhorn Lodge?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
What are some restaurants close to Alpenhorn Lodge?
Conveniently located restaurants include Berntis Restaurant & Grill, Thredbo Burger Bar, and Central Road 2625.
Is Alpenhorn Lodge located near the city centre?
Yes, it is 0.4 km away from the centre of Thredbo Village.
Does Alpenhorn Lodge have any great views?
Yes, guests often enjoy the mountain view available here.