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Mercure Gerringong Resort

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673 Reviews from our TripAdvisor Community

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Showing 671: English reviews
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Reviewed 1 week ago

If you only go for one reason, you gave to try the Bella Char Restaurant. The food is to die for. I've had the opportunity to try everything on the menu and there was nothing I was disappointed with. The staff are always willing to give a hand with a friendly smile.

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Helpful?
Thank Terry X
Sydney, Australia
Reviewed 1 week ago

Enjoyed a sunny weekend attending a Dickens fellowship conference. This is a lovely hotel with excellent amenities. Not far from the town of Kiama. We had all meals in the hotel and the standard was very good. It also had a good range of wines and beer. We didn't try the swimming pool but it did look quite inviting. A...

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Thank Bill K
Greater Sydney, Australia
Reviewed 2 weeks ago

Shower recess could do with a good clean with bleach and re grouting. Room was not fresh in smell and smelt musty. Air fresher should have been used. I know it had been raining for several days before and over night while I was there but it still should have had at air fresher smell after cleaning. Twin beds made...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 7beverleys
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will pass on your feedback to our housekeeping staff,...

Sydney, Australia
Reviewed 2 weeks ago via mobile

I booked the Mercure resort for a night away for my fiancé as a Christmas present. I was a little disappointed for the price I paid on a Monday night for the room I got with a view of someone's backyard. The pool was dirty and there wasn't much of a welcome at reception. I was promised a $50 bond...

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Helpful?
Thank Lesaaa
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that...

australia
Reviewed 2 weeks ago

Stayed for one night with a Groupon voucher that was given to us. Not sure what to expect after reading recent reviews. No complaints. Had a balcony king room that overlooked the adult pool and distant views of the ocean. Very clean with all amenities. Had to ask a couple of times for the wine that came with the package...

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Helpful?
Thank simba6
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to share your feedback. We are so glad you enjoyed your stay with us. We hope to welcome you back to our hotel very soon!

Wanniassa
Reviewed 2 weeks ago

We stayed two night in a balcony king room. The room was clean and nicely furnished. Only suggestion is to install two towel rails behind the bathroom door on the tile wall (room 308). The towels are large and fluffy but not enough space to hang them anywhere. Our massage at the Spa was wonderful and we enjoyed our dinner...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Rhonda B
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to share your feedback. We are glad you had the time to enjoy both our Beautiful Day Spa and our amazing restaurant and enjoyed your experience. Thank You for the suggestion for our bathrooms, we appreciate our guests feedback so we can strive to make your experience as enjoyable as possible. We hope to...

Sydney, New South Wales, Australia
Reviewed 3 weeks ago

Have wanted to try his resort out for some time so purchased a Groupon for a two night stay. After trying many times to book but always no rooms were available for Groupon stays, no matter if I tried weekends, early in the week , late in the week , mid week, - still nothing,(apparently they only reserve a few...

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Helpful?
Thank Rae M
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...

Penrith, Australia
Reviewed 3 weeks ago

The booking process was easy online with Accor hotels, the check in was quick room 328, We were comfortable enough in clean surroundings that were spacious enough for a couple 2 night visit, more than enough space. The dinner we experienced at the restaurant was perfect, that includes food cooked and our server was very tentative I'm only sorry we...

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1Thank phillirit
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept my sincerest apologies for the issues you had...

Reviewed 4 weeks ago via mobile

On recommendation from a relative booked a night here and wasn't disappointed. Spacious room with a corner lounge and great views. Enjoyed the adults only pool where we had the pool all to our selves. The food at Bella Char was sensational! One of the best desserts I've ever had. Will definitely be back.

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Helpful?
Thank Susan B
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Good Morning Susan, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Sydney, Australia
Reviewed 4 weeks ago

After six times phoning and leaving messages and two no response email bookings, we thought that we would give the resort one more chance. Lo and behold. An attractive and pleasant receptionist found us a room at the internet price- no discussion required. The resort has the right bones, it's just that the meat is a bit tired. A lick...

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Helpful?
Thank Paul H
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Good Morning Paul, Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Gerringong, only 2 hours south of Sydney on the NSW south coast & 5 minutes from the beach. With 52 king rooms, an award winning restaurant, an indulgent day spa, 2 swimming pools, tennis court, a sun drenched garden courtyard & a kids play area... for holidays, events, conferences & weddings. Created to offer guests a personal experience... with views overlooking the hinterland, across protected wetlands & back to the sea. Enjoy the local charm of Gerringong, the Illawarra & the Shoalhaven where you’ll find golf, boutique wineries, scenic attractions, coastal walks, rainforests, recreation theme parks, kids attractions, fantastic shopping in many boutiques & the weekend markets…..so much to see & do ! ... more   less 

Additional Information about Mercure Gerringong Resort

Address: 1 Fern St, Gerringong, Kiama Municipality, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
Region: Australia > New South Wales > Kiama Municipality > Gerringong
Price Range: $122 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gerringong Resort 4*
Number of rooms: 52
Reservation Options:
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Also Known As:
Mercure Resort Gerringong By The Sea Hotel Gerringong
Bellachara Boutique Gerringong
Mercure Gerringong Resort
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Questions & Answers

Questions? Get answers from Mercure Gerringong Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room in the East Block, they all have Verandah's overlooking the adult pool, gardens and some can see the ocean.”
 of 5 bubbles 228terryx, 14 Mar 2017 | Read review
“A room facing west to the escarpment”
 of 5 bubbles BillK789, 13 Mar 2017 | Read review
“With two pools it may be wise to choose a room away from them”
 of 5 bubbles 247PaulH, 16 Feb 2017 | Read review
“Try and ask for the level 2 rooms. They have the larger balcony especially if a larger family”
 of 5 bubbles Sez78, 19 Jan 2017 | Read review
“Ground floor”
 of 5 bubbles I5048GTdianes, 26 Dec 2016 | Read review
5 of 5