Hotel pool filled with leaves. Room kitchen doesn't work. Dvd player doesn't work. Reception is a lady who only complains how she can't find things and makes people wait. The phone doesn't even have a ring tone so can't even call reception. This isn't worth...More

We spent 3 days at the Mercure as a get away from Sydney. The drive down is pleasant and we lunched at Crooked River winery. Check in was fine and our room was highly satisfactory. The decor was a little tired but regardless, the room...More

I expected a lot more from this hotel (given the price tag and the Mercure name). Unfortunately I found it to be sub-standard. The room was tidy however in much need of refurbishment. The furniture was old, tired and scratched, (veneer missing from the wardrobe...More

Stayed at the Mercure Gerringong Resort with my wife a couple of times now and have been a little disappointed each time. We travel a lot and have found ourselves at home in Mercure style, usually. The Gerringong Mercure is pleasant on the eye at...More

my title pretty much sums up the unexpected. oh except the good service and clean. hotel is nice and modern. as you would expect from Mercure. service is pretty good. however reception is only 9to 6pm.Otherwise go to restaurant to check in. later than 11...More